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Car Dealership reviews in Oak Brook

  • A
    RICK'S RV CTR INC
    Rick's has been in business for 30 yrs now and I have been taking my RV and pick up truck to them for a few years now.  I have always been impressed with their friendliness and professional service, but today I was blown away by their customer service. Here is the deal...
    I had made an appointment for my RV to have the electrical system looked over in anticipation for a long trip. I had done as much research online to figure out the problem but was unable to find a simple solution. When I brought the RV in, I was prepared to have a large bill to get her fixed and road ready.
    During the checkin process in the service department, the service rep called the main "electrical" service guy over and he asked what was wrong with the RV. In a minute he diagnosed the problem and offered a simple solution. He told me exactly what they would do to fix the problem and pointed me to the needed parts to do the repair. Now they could have very easily taken the RV in and done the work themselves and I would have been very happy to pay them for the work, but, gee whiz, they gave me the correct advice for free, saved me lots of money and lost out on making money on the service they would have made had they not told me how to do the repair myself. I tell you, you don't find that kind of customer service very often and certainly not at the "big box" RV stores you see all around the country. I can't recommend them enough to anyone who has RV issues or even wants to do some upgrades on their pick-up truck. Great work Rick's and I wish you another 30 years of great business!
    - Richard L.
  • F
    LAUREL AUDI OF WESTMONT
    Sales person was the rudest person I have ever met. He acted like he was doing a huge job just by standing behind the sales desk. He never came over to us as we looked at the Q7, was the rudest person when we asked him for information on the types of Q7 available and when we asked if we could sit in the Q7 outside he said he didn't know if it was open. I would NEVER buy a car from this place. In fact, within 10 minutes we had a call from another dealer and bought our new car. BIG MISTAKE on the rude sales person's part.
    - Sheila and Rob W.
  • F
    PAULY TOYOTA
    They sold us a car that we thought was new but the car actually was manufactured a year ago and had been used as a display car at two Costcos. The Monroney sticker which would have been a clue to the age of the car was not displayed. My advice is to be very careful if you decide to deal with them.

    They feel they did nothing wrong . We would not have bought the car if we knew the age.

    This is from an email we sent them.

    During the closing of our recent purchase of a 2011 Sienna, you had requested that we contact you first if for any reason we were not satisfied with the purchase. We are honoring that request with this email. We are definitely not satisfied with the conclusion of the purchase due to the incomplete disclosure of facts regarding our car. It was not until we had driven home that we learned that the car was already a year old, built in June 2010. The fact that the Monroney sticker was not on the car when we first saw it also kept us from knowing pertinent facts. The age of the car helped to explain the dings that were present in both sliding doors. These were removed satisfactorily, but now we wonder���were there more initially? It also explains the need for the new battery as the car sat idle for 1 year. Having the doors open while repairing the dents, the reason you told us for needing to provide a new battery, should not have drained the battery. We went to your dealership explicitly because we felt that you were straightforward with us. Even though our local dealer was prepared to match your price, we honored our commitment to you. We did this because we felt that we could trust you and that you were not the stereotypical car salesman. We should have been told that the car was used at two different Costco stores as a floor model because this makes the car a used vehicle. According to the FTC, the term ���used vehicle��� includes all vehicles driven more than the limited use necessary in moving or road testing a new vehicle prior to delivery to a consumer. This definition includes demonstrators and company cars. Under this definition, we believe our vehicle is used. We were told the car had 30 miles on it originally, but when we picked the car up, it actually had 70 miles on the odometer. When questioned about the amount of miles, you replied that you didn���t know where they came from. If we had known about the status of the car, we would not have purchased the car at the price we did, especially as we could have gotten an authentically new vehicle at the same price at our local dealer. Also, according to some internet sources, the Monroney sticker is required to be affixed to the side window off the vehicle and can only be removed by the consumer under penalty of law. We only discovered the sticker in our glove box after calling you to inquire about its whereabouts, and wonder why it was removed. When purchasing a new car, we expected to be treated fairly and honestly and you simply did not treat us that way.

    Rebuttal to the Pauly Toyota response. September 15th, 2011.

    The dealership distorts the facts which is further evidence that customers should be wary of Pauly. The Monroney sticker was already removed the first time we saw the car, even though we had just arrived at the dealership. There was no reason the sticker should have been removed. The Monroney sticker had the price of gas at $2.60 per gallon which would have been an obvious clue as to the age of the car. When we picked up the car after the dents were repaired, we test drove the car for the first time and noted that there were 70 miles on the odometer versus the 30 miles listed by the dealer. When questioned, the salesman said he had no idea why there were that many miles. We had not seen the mileage on the previous visit because we didn���t test drive the car and it needs to be turned on to read the odometer. We noticed the date of the car���s manufacture 2 to 3 days after we purchased the car and called our salesman immediately, not months later. It was only after speaking with the salesman then that we learned that the car had been demonstrated at 2 Costco stores, accounting for the higher mileage. We also documented our complaint by email the same month, not months later and have the email documents to show this. At this point, we had already purchased the car and could not walk away as their response suggested. We asked for a free extended warranty as we felt that we could have problems in the future with a car that had been sitting for a year (the battery already had to be replaced). Pauly was only willing to sell us a warranty that was $230 cheaper than we could have obtained on our own, which we felt was an inadequate response. In summary, we did not have the facts to make an informed decision due to the actions of Pauly Toyota. We complained in a timely manner and asked for a free extended warranty to cover possible problems due to disuse, and were offered $230 as compensation. Would anyone seeking a new car choose a year old car over a genuinely new car to save $230? There are many Toyota dealers in the Chicago area. Choose wisely.

    - GEOFFREY C.
  • C
    HONDA ON GRAND
    Carl Mortensen did a good job introducing me to the purchasing process, and allowing me to test drive 2 Honda CRV's.  He even let me drive one of them to my home (12.5 miles away) to test whether the car would fit into my small garage.  Another dealer gave me a better price and I bought my car from them.  Mr. Mortensen called two days later, yelled at me over the phone, and hung up before I could say anything.  I called the sales manager and the manager said he would handle it.
    - Joanne J.
  • F
    Liberty Auto City
    My wife and I visited the dealership upon receiving a telephone call that they would finance a vehicle we found from a private individual. They told us on the phone they would acquire the vehicle from the private party and sell it to us for the same price; skeptical we asked them several times on the telephone that we could get the car purchased and financed for the same price the individual wanted to sell us the car at. When we arrived at the dealership all we received was bait and switch pressure to buy one of their vehicles at a much higher price. Upon repeatedly asking them to hold up to their promise to acquire the vehicle and sell it to us for the price promised on the phone, they would not do it.
    - Vanessa F.
  • F
    OHARE HONDA
    I started this process via email, emailing about 6 dealers indicating what model I wanted and the fact I wanted no accessories. I noted that I would be buying a car within the week. I was able to negotiate this way and narrowed it down to 2 dealers. One did the bait and switch after I called to set up a time to get the deal done, so I was left with O'Hare Honda. On the phone I confirmed with a salesman what I wanted and what they had agreed to. They said they had just what I wanted and just as I wanted ti, so I said I would be in before 5pm. On the way from downtown I called again because traffic was backed up, but the saleman indicated all was good. We get there and the salesman we talked to has left for the night so they pass us on to someone else. No biggy, I've got the email exchange with the original sales guy. To shorten this up, the new guy says they don't have that car, but they've got one with wheel locks, trunk liner and mud-flaps and they want to charge me $500 on top of what we agree. What should have been and in-and-out becomes a several hour ordeal as we threaten to leave and this guy has to get his manager's ok on everything. Now I'm in a position where I have to negotiate the price for these extras and I have no idea what their really worth. I offer $100 and they say ok. But to tell you the truth, I thought this was a complete bait-and-switch. It was completely ridiculous and I gave this dealership an extremely low rating when Honda called. Maybe every other deal would have done the same, but we need to hold this whole business to a higher standard. It certainly convinced me to drive this car into the ground because I want to avoid having to buy a car for a very long time.
    - diedre d.
  • A
    Packey Webb Ford
    Well I just bought a new car. Everything was fine everything was good top of the line no problems.
    - Diane F.
  • A
    Community Honda
    Dealership was very professional and polite to deal with in our new (used) car purchase.
    - Vanessa F.
  • A
    Burd's Auto Bays
    630) 887-8825
    - DESMOND M.
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Car Dealerships in Oak Brook

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