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ADT Security Services, Inc

in business since 1874

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About Us

on Angie's List for 16 years

ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services��from interactive home and business solutions to home health services��meet a range of customer needs for today's active and increasingly mobile lifestyles.

Contact ADT Security Services, Inc

Phone Number

(800) 668-3051

Address

111 Windsor Dr
Oak Brook, IL
60523

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Ratings and Reviews for ADT Security Services, Inc

F

Review: Home Security System Service
1 year ago

I needed to get a bill corrected

The can't seem to do it. ATD over charged me by $170 - $280 since last October and are following through with a threat to cancel my service. The charges have been added to my account in error. They say they're taking them off and refunding the $ but they have yet to provide an accurate and complete accounting of the services for the year 2017. ADT did poor work when they installed a new system several years ago. They can't seem to manage their billing system. Gotta say, I'm done with them.
Services Performed
- Home Security System
D

Review: Home Security System Service
2 years ago

Security Services

Frequently malfunctioned, overpriced for what it is
Services Performed
- Home Security System
- Window Tinting Or Film
- Home Automation
D

Review: Home Security System Service
2 years ago

Installation of alarm system, 3 door sensors and a number of glass break sensors.

When I was discussing the project with the sales person / installer, certain "promises" were made - for example we did not want the key fob which I was told could be exchanged for less expensive installation. At the end of the installation I was told that the fobs were included and that they could not be traded in to reduce the price. A case of bait and switch or another lying scum bag salesman.
Services Performed
- Home Security System
C

Review: Home Security System Service
3 years ago

They installed a Pulse Security System for which I paid a $1,000 installation fee. I kept the system active for 2 years.

My complaints begin when I cancelled my service. I did not agree to a Cancellation Fee. I was informed of the existence of this fee of course after an ADT Employee made a persistent but failed attempt to get me to transfer service to my new address following a request to cancel service on September 12, 2014. I also immediately contacted the salesperson who sold me the system, Steve Henrickson out of the office in Oak Brook, IL. I was pleased with the fact that he responded within less than 24 hours. However, he blamed me for not knowing about this cancellation charge, claiming that I should have known since I asked so many questions. By the way my questions were mostly regarding functionality. I was quite disappointed with how I was treated. He also stated that ADT has long contract periods because, ?it takes 2 years for ADT to just break even; without this cancellation fee ADT would be out of business.? I doubt that statement is true, particularly in my case, since I paid $1,000 for the installation. After all this, he tried to sell me another system and tried to get me to give him a reference where he could sell a new owner on the service. I asked him to send me a copy of the actual contract I signed; I no longer have a copy. I requested a copy of the contract but he said I would have to contact corporate. Following my conversation with Steve Henrickson on Saturday, September 13, 2014, I continued to contact ADT on multiple occasions over the next few weeks to provide a copy of the original contract with my signature that was executed when I signed up for the system. Next thing I know, I was contacted by a debt collection agency. As of November 8, 2015, I am still disputing this debt, as the debt continues to be transferred/sold to other debt collection agencies. No one seems to be able to produce this contract with my signature to verify that this is valid. Who knows? Maybe the collection attempts will continue for many years to come. I am the kind of person who pays all of my debts, and this is the first time I have ever had to deal with a collection agency. As a result of how I was treated, I will definitely never use or recommend ADT again.
Services Performed
- Home Security System
- Home Automation
A

Review: Home Security System Service
4 years ago

I use Adt Security. They put the sensors for the windows and doors.

Only one person came out and it took him about three hours. He did great job. He was friendly, knowledgeable, and helpful. He left the area cleaned.
Services Performed
- Home Security System
A

Review: Home Security System Service
4 years ago

I've used them for alarms. It's $47 a month for monitoring.

It was fine. They did a good job of reviewing what we needed. The price was competitive and the installation was done smoothly. Their company has been here for a long time and they're competitive. They weren't the cheapest but they weren't the most expensive.
Services Performed
- Home Security System
A

Review: Home Security System Service
4 years ago

Recalibrated the entire system.

Had several problems including thermostat batteries going dead two times. The dealer sent two technicians and a supervisor out for over 6 hours to recalibrate the entire system, change the thermostat and make sure all was well. The system has worked perfectly since then.
Services Performed
- Home Security System
F

Review: Home Security System Service
4 years ago

They came to upgrade our keypad.

When they came, they said that nearly everything else I had needed to be upgraded. They applied very high-pressure sales tactics that made me very uncomfortable. I felt like I was dealing with the mob! Mike was the person that came. When I called ADT corporate office, they said they weren't responsible for the local subcontractors. I was very displeased.
Services Performed
- Home Security System
C

Review: Home Security System Service
5 years ago

had inherited an account when bought a new place. recently moved to a different company.

overall the ADT service was ok, but decided to try a different company because ADT was having trouble figuring out how to put a sensor on my garage doors. They stuck me with a 30 day notice to cancel service (although it didn't take them 30 days to start service when i picked them up). Seems like a dumb way to kick customers on their way out the door. Before that I didn't have any particular complaint, but now i am annoyed and will never use them again.
Services Performed
- Home Security System
A

Review: Home Security System Service
6 years ago

Installed a home alarm system for me.

They did a great job. We're happy we have ADT.
Services Performed
- Home Security System

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ADT Security Services, Inc

Compare quotes from up to 3 home security systems!

About Us

Review: Home Security System Service

Review: Home Security System Service

Review: Home Security System Service

Review: Home Security System Service

Review: Home Security System Service

Review: Home Security System Service

Review: Home Security System Service

Review: Home Security System Service

Review: Home Security System Service

Review: Home Security System Service

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