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Equipment Rental reviews in Northbrook

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  • My contractor hired National Contractor Rentals for a portable restroom... I had the portable restroom in front of my house for 3 months with no problems. One of the trucks that maintains it last week just parked on my travertine driveway , stained it (dirty engine oil leaks) and left... My contractor called their office and tried getting them to take care of this stain issue they created – their office told him that they will call him back in 30 minutes but they never called so I made the call. I was able to get in touch with their regional manager (Provider name locked. ) and send him pictures with the truck parked in my driveway and the stains – he said he is going to interview his driver and call me back by the end of the day; he never reply to my emails or return any phone calls. This behavior is definitely not professional. Their truck should not get on a small residential driveway in the first place as they could’ve maintain their portable toilet directly from the street. They created a problem and they seem to not be willing to fix it. I had my contractor call them and have them remove the portable toilet immediately  as I do not want this company to service anything related with my house anymore. Not sure how I’m going to fix this issue at this point.
    - Tiberius S.
  • The rental equipment was very useful and made it much easier for us to complete our outdoor project.  All representatives at the company were polite and knowledgeable. Both delivery persons were extremely helpful in delivering the products to our desired location and all products were delivered when promised.  The only thing I would suggest is that they update their rental trailer because the one we got was rusted and appeared to be on its last leg.  Otherwise we were quite satisfied and will definitely do business with Provider name locked. in the future.
    - Lois B.
  • I arranged to rent a floor scrubber for my place of employment. After about 10 calls with Provider name locked. at the Provider name locked. Ferry Road location I arranged to pick up the floor scrubber from the Provider name locked. location. 

    Provider name locked. and I discussed the rental price, the delivery fees, days of operation, availability, and the price to rent a trailer to haul the equipment to my location and back. 

    Never during all our conversations was there a Rental Protection Plan discussed, or offered. 

    An employee of mine went to pick up the floor scrubber. The first one presented didn't work. The second did not move In reverse. The third one was charged and operational.

    We returned the floor scrubber the following day only to find a $57.75 fee attached for the Rental Protection Plan added to my bill. I called to have them remove it, saying it was never discussed or asked for. I was only cleaning my warehouse floor. The second call a person on the phone told me I could have the fee removed but there was some damage to the scrubber then. 

    The Scrubber worked as well when we returned it as it did when we picked it up.

    So I called Provider name locked. , who I had spoken with so often. After discussing the merits of the plan he agreed to have the charge removed from my credit card. He told me there was no damage to the machine I rented.

    But 24 hours later no credit had been applied. 

    I rated Provider name locked. a 'D' in Price. I had to get approval from a Regional level to pay for the scrubber. I was told $400 was the norm and they could not authorize reimbursement for anything higher. I needed to find one for that price. Apparently you can't rent a floor scrubber for less than $400 from Provider name locked. when they apply a non-negotiable Rental insurance.

    I rated a Provider name locked. a C for Quality. The floor scrubber worked fine. However if my employee had not tested the first two out that they presented the rating would have been much lower.

    I rated Provider name locked. a F in professionalism. Simply adding a charge that is never discussed is a sleazy way to do business. No Professionalism. Threatening to add charges to the bill if they removed the Rental Insurance is even sleazier. Saying the charge will be credited off your bill but then never doing so falls along no Professionalism too. Buyer beware.
    - Andrew M.
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Equipment Rentals in Northbrook

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