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Gutter Cleaning reviews in North Riverside

Real People ~ Real Reviews ~ Real Results

  • I had my gutters cleaned yesterday by Prime Time Window & Gutter Cleaning Inc. I had a complaint about the work done. First off, when they called me after I sent the Angie’s list inquiry, they had my address and quoted me $80 and mentioned both garage and home, they said it’s a small house (which it is). Will said they would clean the gutters and bag the debris and leave it clean. When I called back to confirm the gentlemen that answered then changed it to $80 for the house and $20 for the garage. I let it go, since it wasn’t that big of a price difference. Then, when the worker arrived, he failed to bag up the debris and left it on my grass. My mother called me to tell me, since she was the one onsite, so I asked to speak to him. I told him that Will at the firm had said he would bag up the debris and at least trash it or something. He then claimed it’s just dirt and will go back in the ground and refused to pick it up. Even when I said, if it’s dirt, I have a dirt hole in the back yard, put the “dirt” there but he just handed the phone to my mom. When I arrived home, I could not believe what he left. See Photos. This was my first time using Angie’s list and I’m just so disappointed at their employee’s apparent laziness and inability to clean up the debris he pulled out of the gutters. Once they charged my cc (before i arrived to see the mess), Will would not answer calls or return voicemail left. I had to write an long email and not even an apology. Only reply was "we will get back out there today to clean that up." Seems like he apologizes on Angies list, but wont take a call or apologize via email, so thought i should post here. ***8/31/18 Update*** I did get an email with an apology and they came out to clean up the mess they left. They did the right thing as a firm, so upped my star review. I still would never use them again, because they didn't care to call me you, Oh wait they did, today, just to tell me, hey update your review we did right, but never called to say, sorry about it all.
    - Angelica M.
  • So on a warmer winter day I called Marcelo's and he came out very quickly. He and his family worked together to do a very good job. They took away all debris and were very careful with their ladders. We have a two story Georgian with an addition in back. Also included the detached garage with gutters on all sides. I will definitely call them back next year.
    - Kathleen B.
  • I was not very happy with that. They could not have been here more than 10 minutes. They said they took care of everything. Apparently they did because I didn't have any problem. They didn't show me what they got out of the gutters. They put a ladder up right near their truck at one part of the house and ran water through all of the gutters. I couldn't believe how fast they did it. I couldn't get over how fast they did it. They could have communicated with me what they were doing and how they were going to go about doing it. They could have shown me if there was any debris that they took out. I was shocked of how quickly they came and went without proof of what they had done. I was in the house.
    - Mary M.
  • The worker showed up on time and worked quickly and thoroughly.  The only thing I found odd was that he left the remnants of what came out of the gutters on the property instead of cleaning it up, but this did not bother us.  We were happy with the work and would hire them again.
    - Jennifer S.
  • Service was to have been done on 11/13, but due to bad weather I was contacted in the afternoon of the 13th and advised that due to bad weather it would need to be rescheduled.  The weather in Chicago didn't get better and I never rescheduled the work.
    - Monica P.
  • Although I didn't get on a ladder and check inside the gutters, it appears that they did a good job based on the trash bags filled with the debris. I was disappointed that they didn't do the garage, because I had indicated I would pay the $20 more for them to include that. All in all though, it was worth the money.
    - Catherine G.
  • They missed the first appointment, apparently they were overbooked. I was flexible so it didn't matter. When they did come, they were quick and thorough. I would recommend them even though they missed the appointment.
    - Brian B.
  • It was alright. I liked the product. I didn't quite felt like I got what I wanted as far as what was promised and as far as price goes. There were additional charges. They offered a short segment for that price which is what I expected. It was also listed in the listing that they would do full gutter clean-out as part of the service. That had an additional charge. They ended up doing it for free because of the complaint but they were charging additional for it. They ended up getting here late because of another job they were doing. We got an additional 7-feet of a gutter with that price. The company was very professional. They did a good job. The installation was immaculate, They were good at communicating with us. I thought that in general, the big deal itself was a little misleading in what they were offering. If I had enough money, I would use them again in the future.
    - Nicholas J.
  • A time was set up with Pro Team Works to have the gutters cleaned. I had bought their Big Deal for gutter cleaning. They quickly responded to my inquiry to have the gutters cleaned. Even asking if they would be able to come out the desk, unfortunately I had not had access to my phone to get that message and a time was set up for later in the week on Thursday. They called the night before asking if we could make the time later due to the amount of rain that day and having to fit more appointments in. I agreed and we set the time for 3-5 on Thursday. Unfortunately I work at that time, and I had to have my parents at the house to have the work done. My mother stayed at the house waiting to have the work done. I called at 4:40pm to see if someone was on their way and was told somebody would be there shortly and that they were on their way to my house. My mom waited until 5:30 when it was dark and nobody arrived or called to say that they would be late. My boyfriend arrived at the house around 5:45 and they had shown up at that point. The following day I had another company looking at our chimney and roof and they told us that gutters did look like they had been cleaned so I was glad to hear that they had done a good job despite the darkness but would have liked more communication from the company about running late especially when they knew we had already adjusted our schedules to allow them to come later.
    - Ashley V.

  •  Mike, owner, came out within 2 hours of my 1st  conversation with him on the telephone.

      He brought a ladder with him and went over and saw my gutters and on top of my roof to review my chimney and roof concerns. He took pictures.

      Mike cleaned out 1 downspout that was blocking drainage.

     I was pleased with his knowledge and manner of speaking clearly and showing me what was a problem

     that should be addressed soon.

     I was called back within a couple of hours with a verbal quote which I considered  a fair quote

     I was given a 2 week timetable and they delivered as promised.

     I am very happy with the work done.
    - Robert M.
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Gutter Cleaners in North Riverside

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