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Appliance Repair reviews in Normal

  • A

    We have a Kenmore gas oven (maybe 10-12 years old). The oven wasn't heating properly, so we called Sears to have a repairman come out. The cost for the serviceman to come out was $95, plus an igniter, which we were told would be over $100. The repairman was supposed to come out on a Friday morning between 8:00 a.m. and noon, but he never showed up. We called Sears and found out the technician never came to work that day, but no one called to let us know that we would have to reschedule.

    We consulted Angie's List and found Tom's Appliance Repair listed with some favorable reviews. He came out yesterday and very quickly installed a new igniter. He was friendly, efficient, arrived on time, and knew exactly what to do. Plus, both his service time and the cost of the igniter were less than what Sears had quoted.

    All of our appliances were purchased at the same time, so we will definitely be using Tom again.

    - Gail K.
  • B
    Chambers Services Inc
    Dryer was fixed, but doesn't dry quite as well as it did before. The technician couldn't give a specific reason. But it does work we just have run it an extra cycle with big loads. 
    When he came back to check the dryer for the concerns stated above I had him take a look at my icemaker that stopped working. He did about 5 minutes worth of looking at it and said it was dead. 
    So I don't know if he gave the deal of the $79 again, or if that is there standard rate and there is no real deal. Because this ad says it is just for one time, but I got charged the same price for both appliances. 
    I thought the amount charged for testing the icemaker for 5 minutes was a little ridiculous but the tech was alright and were on time. 
    I would use them again.
    - R N.
  • A
    Aaron found that the computer board was burned out.  To my surprise, he was able to replace it on the spot.  He could not guarantee that there was no other problem, so he promised to take the board back and refund the purchase price if I wanted to return it.  He even promised a discount rate on the second service call if that happened.  It turned out the computer board was the only problem.  My refrigerator is now working happily.
    - Richard C.
  • A
    Diagnosed problems during first service call. He left enough information with my wife that I could have repaired the dishwasher myself if I had chosen to. The necessary replacement parts were installed in the second visit. By the time everything was done, he has also given us insight into remaining expected service life for our appliance, what to expect going forward, and some maintenance items we can easily do on our own to improve our experience with our appliances.
    - Stephen P.
  • A
    I called two other providers before this one. One of them made me play and quot;phone tag,and quot; and I never did get a real person. The other was polite, but unable to do the work this week. When I called Mr Jeakins, at first I left a message, which he returned about an hour later. He made it over the same day, went right to work, concentrated on his task, and fixed the problem. Everything was satisfactory. I'll definitely call him if I have a problem like this again.
    - Richard C.
  • A
    Benson's Appliance
    I made an appointment with them and they called in the morning of the appointment and scheduled an exact time. The Tech showed up on time and in less that 10 minutes had the problem isolated. He had the part in his van and made the repair. The whole process took around 30 minutes. Everything has worked fine since that time
    - Paul M.
  • F
    I have had repair technicians  from Chambers out to my house twice withing a couple of month to deal with a problem with a newly purchased Bosch dishwasher.  I was told that Lowes uses Chambers to do their warranty work.  I had two repair people from Chambers come out for two separate problems with my dishwasher.  The first one told me I should change my dishwashing soap; that the government changed what could be used in dishwashing detergent and that the newer models really don't "clean" dishes but rather "santisizes" dishes.  This didn't make sense to me but I changed my dish soap.  Mostly I just started rinsing the dishes better which mostly solved the problem.  But within a few weeks a door closing system on my dishwasher broke and I had to call them back.  This time another technician came out, determined that he wold need to order a part so he left and rescheduled another appt. once the part came in.  When he came in, he went to my kitchen, began to pull out the dishwasher and in the process, inadvertantly turned it on and it began to fill with water.  Then he began tipping it on it's side at which time several gallons of water came pouring out on the floor.  He told me to get a towel which I did!  At this point, I began to suspect he didn't know much about what he was doing.  Then he continued to tip the dishwasher and "hold" it with his foot while he worked on the bottom.  I asked him if he wanted me to help hold and stabalize it and he gave a sort of laugh and said he does this "all the time."  Well within minutes after I had left the room but could still see in there, he lost his hold of the dishwasher and it fell into my BRAND NEW CABINETS AND STOVE!  Then there was a loud pop and flash from behind the dishwasher and the fuse blew. At this point, I lost my cool and asked him to stop working and leave.  I had lost all confidence in his knowledge.  He refused and actually told me that he was the best they had and that I should just let him finish.  I continued to ask him to stop and he continued working on the dishwasher.  Honestly, I've never had a more horrible experience with a repair person.  Eventually, he left.  Within a few days the part that he supposedly "fixed" broke again.  At this point, I just decided I would use a reputable repair place (Benson's), called them and they came out, fixed the problem permanently and I paid for it.  It was worth that to me not to have to deal with Chambers ever again.  I would NEVER call them and I would never recommend them to anyone.
    - Julie R.
  • A
    Dick Van Dyke Appliance World
    They came out one time and didn't fix it. They came back out a second time to fix it but didn't charge me for the service call just for the parts. My overall experience with them was excellent. I will definitely use their services again in the future.
    - James L D.
  • A
    He was extremely helpful and explained things. I couldn't have asked for someone so respectful. He cleaned things behind me. He is very nice. I like the way they cleaned up. He defended us to the insurance company to cover it. The lady in the office was extremely sweet and helpful. They said they would show up around twelve and two and they showed up late. I would use them in the future.
    - Olivia B.
  • A
    Benson's Appliance
    I can't remember exactly how much we spent on their services but it was roughly around a $100. Overall the service was positive. I thought they did a good job. They were timely. They zeroed right in on the problem and they made the repairs, and verified that it worked. I thought it was good. I don't have a perspective regarding price. They were the only ones that we called and so I don't know about the price. We have an old drier. They were very responsive and punctual. We will use their services again in the future.
    - Paul M.
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Appliance Services in Normal

Companies below are listed in alphabetical order.

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  • Lintfighters

    22394 Woodland Lane
    Frankfort, Illinois
  • Lowe's

    2101 East Empire St
    Bloomington, Illinois