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Fence Company reviews in Niles

  • A
    Bob Jaacks Rustic Wood Fencing & Decks
    This was arguably the best experience we've ever had with a service provider.  Within ONE WEEK of our call, the work was done.  They scheduled an appointment to come out and look, upon our first call.  They came out and wrote the estimate and then the work was done 3 days later.  They even called JULIE to draw the utility lines without even bothering us with that at all.  The work was done in the rain, but without any complaints and everything looks perfect.  During the quote we asked that they replace one of our broken fence planks.  After they left, we realized that they forgot to write that on the estimate.  When we mentioned that they forgot to write that on the plan, they apologized and said that they'd do it for us for free.  Seriously?!  They could have easily just added it to the quote.  Really above and beyond.
    We've never used them before but I HIGHLY recommend them.  I wish more service providers were as professional as this one.
    - Joel M.
  • A
    Northwest Cedar Products
    Northwest Cedar arrived on the scheduled date. The crew got right to work removing the old fence.  The guy who was in charge of the crew made sure all of the information he had was correct in regards to what we wanted.  The fence went up quickly and efficiently. The guys did an excellent job. 
    The owner's son, Jake was the one who provided us an estimate and came out and measured everything for us. He was on-time for his appointment and made sure he did whatever it took to get our business.  We were impressed to learn how many fences these guys do every day.
    I would definitely use them again!  I have already recommended them to several family members and a few of them have booked them for their projects as well.
    - Sylvia M.
  • A
    Bob Jaacks Rustic Wood Fencing & Decks
    Jerry came to my house to estimate a fence, he arrived at my home  on time.He estimated my fence project in about 45 to 50 minutes, going over many detail and answering all my questions. I called him back two more times to make changes. His attitude was always very professional.
    The crew came to install my fence, the project took two full days. very, very professional. I couldn't be happier and so is my dog.
    - norman P.
  • B
    Bob Jaacks Rustic Wood Fencing & Decks

      I knew  that they are expensive and they use high quality materials. I also have seen the end product, some of my neighbors has their fences repaired or replaced by Bob Jaacks Rustic Wood Fencing & Decks. It was a walk in, I talked to the sales rep. He gave me the estimate based on my calculations ( I am not a professional builder or handy man)  that i provided.We set up a day and he told me that he will stop a day prior to inspect the site. Well, he never did.  
    When the workers arrived in the morning all on time, they were very experienced professionals. They remeasured  the site and concluded that we need more materials that was originally estimated, so the price had to be adjusted accordingly by about 20% I   agreed . Then,an hour later, I received a phone call from the salesman, he told me about  the additional expenses  that occurred  during the hole digging, something about removing old cement ( they called it a plugs, etc.). I told him that I would not pay anything above to what we agree prior and he transfer the call to the owner of the company. All I have to say that it was not a pleasant conversation. But, because the job was 80% finished he agreed not to charge me the last minute increase of approximately $ 200.00. That all could of been avoided, if the sales-rep stopped, the day before to inspect the site, as he promised, and to give me final estimate, so there would be no surprise increases. I should also mention that they cashed the checks for the payment before the posted date on the checks that we verbally agreed to. 
     Overall, the fence is standing,  high quality material, great job by the installers, but the owner and the sales rep left a bad impression in my memory. Because of that I will avoid doing business with Bob Jaacks Rustic Wood Fencing & Decks.
    - Albert L.
  • A
    The quality of the work good. They called the city to get a permit but an hour later the city changed their mind so we had to stop and do it again. I do recommend them but make sure that they have the written permit before they start the work. They were on time. The price was a little higher than usual but they came out quick and finished quickly.
    - Dusan V.
  • C
    Faithful Fences
    The finished product is very nice. I have no complaints about the completed fence. Unfortunately, the company is too busy to care about customer service post install. There is some insect damage to one of the boards on the fence, and needless to say 3-4 months after the install this 15 minute fix still has not been addressed. I scheduled a couple of attempts to have them come out to repair the single board, but no one showed up every time. Not even a call to cancel. Didn't really apologize, just asked if I want to reschedule. One of the times I called they asked if I could come down to their warehouse to pick up the board and install it myself. After weeks of calling and scheduling no shows (at least 4-5 attempts), I gave up. The fence is beautiful and really good quality, but if you can wait until the off season, don't bother with trying to get any customer service after you've signed off on the work.
    - please d.
  • A
    Advanced Fence & Gate
    Overall, the project went great. Todd was prompt about scheduling an estimate and showed up right on time. The work performed was good, I had a couple of requests regarding the way the cut the scallop in one portion of the fence and the bottom of one gate and they promptly took care of it. They cleaned up after themselves and caused barely any damage to plantings along fence. They were not as responsive as I would have liked in terms of returning my calls. I called to let them know I wanted to schedule the job, sent in my deposit and did not hear back from them. I called a number of times after my check was sent and then again after they cashed my check but still did not call to schedule the job. When I finally called them back again, they told me they had scheduled the job for later that week. I was less than thrilled that they had not called me with the scheduled date. All that said, the work itself was great, the crew friendly and efficient. A good experience overall. I plan to hire them again to do more work on my fence next year.
    - DEBORAH D.
  • A
    Bob Jaacks Rustic Wood Fencing & Decks
    Good. I have used Bob Jaacks several times over the last 10+ years.
    - Alice L.
  • A
    Bob Jaacks Rustic Wood Fencing & Decks
    Excellent customer service & response
    - Elyse D.
  • A
    Anaya and Sons Fence Company
    - Olga W.
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Fence Companies in Niles

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