Needed two sump pumps and installation.
I called Aqua Plumbing in the midst of a basement flood. Turns out I needed two new sump pumps. Considering the fact that it was pouring rain, I had no choice but to purchase the pumps from Aqua. After spending 15-20 minutes installing the pumps, I was given a $1,671.80 bill. The following day, I looked up the manufacturer's suggested retail price of the pumps that I purchased from Aqua, and they were $129.33 a piece. So Aqua charged me $1,671.80 for coming out and installing 2 sump pumps that cost $129.33 online. This was a classic case of price gouging. OUCH!!
Service Provider Response
Mr. [Member Name Removed], Thank you for taking the time to write a review. But lets be factual, you did call early morning during a rain storm with several inches of water in your basement. Our plumber informed you that both pumps were not working and needed to be replaced. He then proceeded to give the price upfront before any work was done. You had an option to not have us do the work and it would have only cost you $65.00. As well we have 4 hours of labor invested in the work completed at your home. Finally as always we appreciate your business.