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Find Top-Rated Naperville Water And Fire Damage Services

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Water And Smoke Damage reviews in Naperville

  • A
    ProDry Restoration Inc
    I was shocked when my basement flooded, I've never dealt with something like this before. ProDry Restoration was highly recommended, so I called them right away. I'm glad I did, they had someone out to me right away. I was pretty dismayed by the whole situation but they did a great job at calming me down and giving me some peace of mind. Within one day, they were able to take out everything that was irremediable and set up their drying equipment. As they were working, they made sure to use cloth rugs upstairs, and to plastic wrap all of my furniture to keep my home clean in the midst of the mess. They are an incredibly courteous, clean, and hardworking team of professionals. I hope I don't have to call them again anytime soon, but I have them on speed dial just in case.
    - David R.
  • F
    HydroForce Cleaning Systems
    I reached out to Joe to ask about getting an inspection. We booked an appointment for this morning at 10am. Not only did he not show up, but he never called to explain why. I know positively today was the appointment and he stood me up. I made arrangements to go in to work late special for the appointment as well.
    - Renee N.
  • A
    Top Notch Remodeling Inc
    These guys are amazing! Michael does such a great job of really listening to what we want, and brings his expertise and creativity to make it all work better than we imagined! The entire Top Notch crew is so easy to have around; they are polite, efficient and super CLEAN!! We had such a great experience with Top Notch that they have finished 3 basements for us over the years, two garages (including one that was an airplane hangar conversion), and completed commercial work for me at my business. A+++++++++!!!
    - Joan W.
  • A
    Servpro of Naperville
    Much better than expected. ServPro has been to our location twice, both times to inspect the property and the basement in particular for alleged moisture content. ServPro found NO moisture above acceptable limits, and provided written confirmation of same, to refute the claims made by a disreputable home inspection company. Their inspection was timely and thorough, and they proved without a doubt that the basement was dry. This helped to greatly allay our fears that a major moisture issue might exist is our basement. Thanks again to ServPro and Ms. Jodi Thornton for the fine professional work done on our behalf.
    - Jack S.
  • B
    ProCare Restoration
    At first I was getting estimates from different people. They were keen to get the job and work with me. The technician they sent was very good at what he did. However I needed to have a 2 person crew for the size of the job and they could only find one on the first day. The following day they had another person and finished the job. They said they would come and pick up the equipment and kept moving the date. More than a week after the job, the debris is still on the road in front of my house and it hasn't been picked up. I cannot get anyone to give me a date for the debris pickup. In summary, I think the quality of work is still good but they may not have enough staff to handle the volume of work they are getting.
    - Anoop K.
  • C
    ProCare Restoration
    They were prompt in showing up, but did not have enough equipment at first. They first secured the job and then slowly brought equipment from other jobs. The staff were very hardworking and experienced - no issues there. However, after sales support was lacking. For example they left their dumpster in my driveway for a week and could not schedule a pickup until and i called and called. They did not send me the paperwork after the work was done. Nor was there any follow up calls or emails to see how everything went. They are always on the hunt for the next job and there isn't time to make sure the customer is satisfied.
    - Anoop K.
  • A
    NEW WAY CLEANING & RESTORATION
    The service was great! We called the emergency line and heard back almost immediately and Kevin and John were able to get to the house within the hour. We didn't know the pipe had burst right away so there was pretty extensive damage in the bathroom. They were able to clean up, assess the damage and sit down with us to determine a plan of action. Once everything was dry they got to work right away on replacing and repairing the bathroom. John communicated with us throughout the entire project to ensure there were no "surprises" which I appreciated, compared to other companies we have worked with in the past. They worked quickly to get my bathroom basement back in working order as we had guests coming to stay. To be honest it actually looks better now than it did before the pipe burst! John and Kevin were always friendly and responsive, very nice to work with. We will definitely work with New Way again!
    - Tracy L.
  • A
    NEW WAY CLEANING & RESTORATION
    They were knowledgeable, friendly, on time, prompt, and well priced. I called him the morning we found the water and he came over within an hour and a half. He answered all of my calls and texts very quickly.
    - Kelly O.
  • A
    ProDry Restoration Inc
    Outstanding Service by Mike Petrow & his team. I am so glad I called them after I got a very bad estimate from Se*** **O. My basement got flooded & I called Pro Dry for an estimate. I was very impressed with how Mike approached looking at the damaged area. He not only looked at the damaged area but looked everywhere to see if there was water in the crawlspace & other areas. He found more damage which the previous company missed. He asked me a few questions & got down to finding the root cause of the issue. He gave me a very good estimate to get it done. More importantly I was very impressed by his due diligence in spending time inspecting the whole area. He explained the entire process to me. His crew showed up the next day to start the work Very professional team overall. They took the time to show me everything & explain the process. Work was done & the area was left very clean after the carpeting & drywall was taken out. They took the time & care to remove/cover all the personal items to minimize damage to any item. Mike was there when the insurance inspection happened to walk the insurance team through the issue & why certain items when removed. Insurance inspector called me later to inform me that he was very impressed by the detail & documentation provided by Mike. Mike went above & beyond when he also came when my water proofing contractor came for an estimate to ensure that they were addressing the main issues. I would recommend Mike & the Pro Dry team 1000% to get the job done right & professionally.
    - Vipin M.
  • D
    Chicago Water & Fire Restoration
    Cleanup crew unnecessarily demolished half-bath next to area where sewer backup occurred. Estimate to repair was way too high. Company admitted there were some "deficiencies" in the work of the cleanup crew, but did not offer any significant compensation. After two weeks of negotiation, company just stopped communicating with me -- not professional at all. Now I have to find someone else to fix the mess they created!
    - Donna S.
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Water And Fire Damage Services in Naperville

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