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Hardwood Floors reviews in Naperville

  • A
    Royal Contractors & Remodeling Inc
    We are so happy with Frank and his team. He helped us with an entire kitchen remodel and refinishing floors, and also did our lighting work. Since then his team helped install a big chandelier in our foyer and did an excellent job. I have recommended him to my cousin and they just finished remodeling her kitchen, home painting, adding drywall, lighting, etc. They are so professional, honest, and such a pleasure to work with. I highly recommend them!
    - Reena A.
  • A
    M Craft
    If you are looking for the ABSOLUTE BEST experience, look no further!! Adrian and his son are a family business and have been installing and refinishing floors for many, many years. I called Adrian because of all the positive on-line reviews and I was not disappointed - he lived up to expectations on all counts. I am a very picky person and have high standards, and Adrian exceeded expectations in every way. He takes great pride in his work and it shows!! Furthermore, Adrian genuinely wants the customer to be happy. From the first contact, Adrian is exceptionally responsive and honest and client-centered in every interaction. He explained the process at our first meeting, and took time every day to let me know how things were progressing and what to expect the next day. He and his son installed new hardwood floors in 3 bedrooms (ranch home) and matched them up to existing wood floors in the rest of the house (where he refinished the floors). The work was impeccable!!! He recommended the perfect stain and finish because he really listened to what I wanted. He was patient with me and an absolute delight to work with every step of the way. We have already recommended him to friends and are already planning to have him back to refinish our railing and install new iron posts.
    - J H.
  • A
    M Craft
    Adrian and his crew did an amazing job in refinishing our floors. Attention to detail and customer satisfaction were their highest priority. I will only go with M Craft for any future flooring project. Thanks again M Craft!
    - Jason S.
  • A
    M Craft
    We hired M Craft for kitchen floor refinishing work. We are very happy with the final outcome. We met with Adrian for initial quote when he clearly explained the process, product options and the cost. He justified his recommendation and the costs satisfactorily. The work was started on the date we agreed. The work was performed using the exact process Adrian had explained during the initial meeting. The crew was very professional. Adrian was present most of the time with his crew. There was no mess while the work was ongoing for a week. Adrian brought color samples on the first day where the samples were small wood samples. Once we short-listed 3 colors Adrian brought a larger board prepared with those colors so that we can have a better idea from larger sample placed on the floor in various spots. He was very patient with the color selection process to ensure we were happy with our selection. Every night Adrian would leave with clear instructions for us to avoid damaging the work in-progress. From communication standpoint, he was just a text-message or phone-call away if we needed to talk to him. Overall a job well done, and would hire Adrian and his company M Craft again in the future.
    - Hemant T.
  • A
    Modern Quality Flooring Inc
    I could not be happier. Quality work, professionalism, and honesty were always present. The guys were all so nice and respectful. After the work was completed, the owner came back to make sure I was happy but also to give me advice on taking care of my new wood floors. My new floors are just beautiful and exceeded my expectations. I���m so happy. I highly recommend Modern Quality Flooring.
    - Linda T.
  • A
    SUPERIOR HARDWOOD FLOORS INC
    Of the three companies bidding, this was the best price/performance. For a room on ground level (concrete slab), we had to figure out a laminate flooring, and I'm happy with the choice. It looks and feels nicer than the Pergo (knockoff?) on the rest of that story. The hardwood upstairs looks fantastic���after a couple years now���and the finish is taking the beating that the household male teenager supplies. The banister was also stabilized. I wish I had these floors installed 10 years ago!
    - Andreas K.
  • A
    M Craft
    Wonderfully. Adrian stayed within budget. Showed up on time. Explained what he was doing and why. Showed us how to care for the floors. Even helped me with some tips on how to fix some issues with the original installation that were outside the scope of his work. We will hire Adrian again when it is time to refinish the floors on the main level.
    - Paul M.
  • A
    M Craft
    Flooring in my first floor was a bit dated and was a combination of Hardwood, tiles and Carpet. Adrian and his team replaced it with unfinished Red oak hardwood and finished it in place. Working with the MCraft team was a very positive experience for the following reasons - Adrian walked me through the different types of hardwood flooring, their relative cost and the pros/cons of each. -Adrian provided a reasonable quote and stuck to it- not a nickel and dime approach - I found Adrian, both his sons and the rest of the team to be very helpful, polite, punctual, flexible and hardworking - Adrian and his team knew what they were doing-they are experts in hardwood - Adrian set clear expectations and made sure he honored all commitments. If you are considering installing new hardwood floors, do talk to Adrian- you will not be disappointed.
    - Ram S.
  • F
    DOM79 inc
    At the start it went well. His team framed quickly. All of his workers were polite and trustworthy. The project started in August and we were able to move back in (albeit with covered floors, no granite or plumbing yet in kitchen and painting unfinished.) As soon as we moved in things slow down quickly. We were told it was because of the holiday and that made sense. By December 1 We had the kitchen in working order and while they were still things to be finished including painting and final details we were happy with the work. The problems really started after the holiday when we couldn���t get them back to finish the projects that remained. While punctuality had been a problem in the past, it didn���t bother us too badly as eventually they showed up and got the work done. However after the holiday we could not get them back. By this time the epoxy they had put in the garage had completely peeled and they had never finished putting the flooring on top of this tiered system we Had created in the garage. To date the top tier isn���t still plywood versus the flooring it was supposed to be and the garage floor has never been fixed. These items seemed small along with a few other things that we had wanted to get finished on the inside so we were patient for a long time. Every few months I would call or email Martin and he would promise that he would get out here asking me to understand how busy he was on some other job but he would never come. Once or twice he came by himself to see what needed to happen but never brought anybody to fix anything. To date all of these items remain undone. Things got more serious however when the tile they had laid in the new master bath started getting really loose. This tile was difficult for them from the gate and they had had to redo it once before we moved in the prior Thanksgiving. They of course blame the type of tile and never took ownership for the fact that they could never get it to line up properly. Martin Came once To fix one of the loose or tiles promising to return for the others but we have not seen him since. I have contacted him several times not so much for the work in the garage that was never finished or the trouble with the tiles in the master bath but rather for the front walkway and the stone patio in the back as the mortar they placed cracks all the time loosening the slates. At this moment in time I have pots on my front step so that people will not step where the slate has no mortar at all . I have had one stone guy out here before to fix it and another one coming this summer. Both have said the best they can do is patch it but what really needs to happen according to both of them is to rip it up and do it again as it was done so poorly. Despite all these issues eventually we just gave up trying to get Martin to stand behind his work and we chalked it up to lesson learned and resolved to be smarter in any future remodel. That all changed this summer. Starting tomorrow I need to replace the frames of every single new window and transom Martin and his team put in because they used interior wood and all of them have rotted. I will also have to do this on the three sliding glass doors as those frames as well have rotted. In addition the soffits were not vented properly and there is much rotting and a hole of about a foot on one side. In addition to fixing the frames around the windows we will also have to fix the vents in the soffits as well as the hole and tonight we will find out how much damage it would have caused to the new roof. Based on the lifting of some of the shingles there is at least some damage. I���m sure hoping I don���t need to replace the roof. What has me so upset is not just the fact that the work was not done properly but rather but he refuses to communicate and fix what should���ve been properly been done originally. This was an extensive remodel. It was not cheap. We were never late with payments. And even at the end when things were slowing down when asked for final payment because he needed the money to pay his guys we gave it to him. In hindsight this was absolutely a foolish decision on our part but we really liked Martin as a person and we trusted him as a contractor. It���s a unfortunate that the latter also turned out to be a mistake. I would not recommend using Martin for his team for any project. While I think they are capable of good work if any mistakes are made they will never stand behind it and you will be responsible financially for fixing any errors they may have made.
    - Jean N.
  • F
    Hilton Contractors Co
    We hired Kevin Hilton, aka Hilton Designs, aka Hilton Contractors, to perform work in our home: replace interior doors, replace trim and door casings, install exterior doors, rebuild bookcases, buff and coat wood floors, and paint doors/trim/a couple of rooms. Kevin and Destinee Hilton are a pair of grifters who oversell and under-deliver on everything they touch. We paid a total of almost $30,000 for this work. What we were left with was this: most of the work unfinished, finished work of mostly very poor quality, and $6,000 of damage to our home. The exterior doors that he installed had to be completely removed and reinstalled - he had not braced them correctly, and there wasn't even any flashing under them! Our wood floors were damaged to the point they will have to be refinished. Our bookcases that he "updated" had to be completely torn out and redone. New cabinet doors that he put on the family room cabinets literally fell off the hinges! He painted some of the woodwork the cream color we had selected, and painted other woodwork white. He completely ruined our utility sink, destroyed our interior French doors, smudged wood filler all over the aluminum on the exterior doors, used interior-grade wood to case the outside of the exterior doors and then used interior paint to paint it. They painted the windows and every piece of hardware on every window is covered with paint. I could go on and on, but here is the bottom line: this young man and his "designer" wife do not have the skills or the temperament to be running ANY kind of business. When they first started to work, they showed up in the morning and worked 5-6 days a week. As the project went on, their work days started about noon or 1:00 p.m., they left after working 3-4 hours, and only worked maybe 3 days a week. Kevin's behavior became increasingly erratic - nervous, jumpy, constantly demanding advances on final payment, and frequently berating us for not showing enough "gratitude" for all the work he was doing. When the project started to fall apart, he didn't show up for work for a couple of days, then came to our home and said he was "quitting this contract" because we had "abused" him, "stolen his passion," and not showed "enough gratitude" for his work. He had cashed all of the checks we had issued, and refused to refund anything for the unfinished work or the damages. He has ignored emails from us and letters from our attorney. Do not go anywhere near Kevin and Destinee Hilton! If you mention poor online reviews to him, he will have lots of ways to explain them away, but dig deeper. Go online and pay the $30 to get a background check on him. I wish I had.
    - Julie C.
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Hardwood Flooring Installation in Naperville

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