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Auto Service reviews in Murphysboro

  • A
    IKE HONDA
    We have been going there for over 40 years. They do not hassle you about anything but they are always there to help with your car. They do not mind when you go in for service if you wander around the showroom. They have a nice waiting room.
    - Christine S.
  • A
    EXPRESS TOWING
    I called Express Towing and explained I had locked my keys in my car and was on oxygen. I had enough oxygen for an hour so there was no hurry. It was dark outside and the tow truck driver expressed concern about my safety in the neighborhood. He ask me to stay on the phone with him until he arrived so he would know I was ok. He was there in less then 10 min.  and unlocked my car. He waited for me to start my car and leave the location before he left. He was very professional and caring. I highly recommend Express Towing for towing, locked keys or any other wrecker need.
    - linda m.
  • A
    Vic Koenig Chevrolet
    I drove into the open doors of the building, A man opened my car door for me, ask what I needed done, wrote out a ticket and ask me to wait in the lounge inside. There were magazines, snacks, soda, coffee and a TV. In no time at all my car was finished. They came and got me explained what they did. They also checked all fluid levels and filters and made suggestions as to when they may need to be changed. The free Oil changes came with the purchase of the car. (They also vaccumed my car- an added bonus!).
    - linda m.
  • A
    Allied Automotive Brokers & Detailing
    I have had all my vehicles to Allied Automotive for various levels of cleaning.  Sometimes a basic clean and wash, sometimes a Premium clean and wax and sometimes a full 5 STAR cleaning.   The Basic clean and wash gets my vehicle so it is again clean and nice to drive around and a basic coat of wax.   This runs around $35 for our Ford Focus and around $50 for our full size Honda Odyssey Van.   Sometimes we do the Premium Wash and Wax as it is a higher level of wax and better cleaning of inside of vehicle.  Now don't get me wrong as they do a pretty good job on the Basic but it seems to be a little better on the Premium version.  Again our Ford Focus is cheapest at about $60 and our Honda Odyssey most expensive at $85.  I got to say the VAN is worth every penny as there is all kinds of crevices and holes to clean stuff out of especially from our youngest.
    I have a few times done the Five Star cleaning as it is pretty expensive running anywhere from $140 to $200.  I do have to say when Allied Automotive does this I can positioned my vehicles on a new car lot and you can't tell my 11 year old truck from the new ones on the lot.   If you really want to look good or present well for sale of a vehicle this 5 Star is absolutely the way to go.
    My one and only disappointment is that they don't clean the bed of my truck.  That is the only one as everywhere else is spotless and they take better care of vehicle than I have seen in other detail shops I have used
    - Terry B.
  • C
    GLASS SPECIALTY CO
    This review is in reference to the Carbondale, IL location.
    I ordered the service and even with the ordering of glass they were on site  within 3 days which to me is very prompt.  They worked direct with my insurance company for payment which made it easy for me.    They have a pretty wide window on the day that they schedule you for which means you must be on standby waiting for them.  I would of appreciated a narrower 2-3 hour window so I can get use out of some of my day.  They  definitely seemed to know the process of getting old glass out and new
    glass in.  They did use a primer compound to cover exposed paint areas from rusting.   So the glass part of what they did seemed to be pretty professional and done to a standard. 
    Now the issues and why I would not recommend this company again.   First issue was that after they removed the trim to put in new glass I could see that there was various debris and dirt buildup under those trim pieces.   Realizing that was not really their issue I started to cleanup these areas while they were working on opposite side of vehicle.  They stopped me saying that they would clean those areas before they replaced the trim so I stopped.  I then watched them put the trim back on without cleaning it up as they said they would.  It bothers me that they stopped me from doing it and then they just ignored cleaning the areas that they said they would.
    Second issue is the cleanup.  During their install they several times made statements about how I will likely find various shards of glass in vehicle for some time into the future.  They indicated they got all the glass they could.  After they left I went and vacuumed the vehicle out  with my shop vac.  I ended up with a 5 gallon bucket that was between 1/2" to 3/4" deep full of the glass pieces that they did not get out of vehicle.  I can understand some small pieces left but to find all the 1/4" pieces of the shattered glass to fill bottom layer of a 5 gallon  bucket is a very incomplete job.  
    Also should be noted that the time they billed to do job to my insurance company to what they actually used was an hour difference.  They could of used the other hour they  billed to do a much better job of cleaning.  I had asked before agreeing
    to this company for replacement if they cleaned up the glass and they said most definitely.  

    - Terry B.
  • A
    R & M AUTOMOTIVE
    One of my first experiences with R&M involved an intermittent problem with the air conditioner; when it was really hot, it would blow really cold air and then after a bit would blow warm air.  Then it would go back to blowing cold air again for awhile, just intermittently like that.  This had been happening for two summers.  I had already been to other mechanics who always thought they knew the answer, some had even replaced various parts, but still the problem persisted.  It also seemed like every time I got it to the mechanic, it would blow cold air without problem!  It was at this point one of my co-workers highly recommended R&M.  Well, the first time I took it to R&M was the same story, the weather had turned somewhat cooler and it was blowing cold air consistently several days before I took it in to them.  I agreed to leave it with them for a couple of days so they could drive it and hopefully the problem would occur again.  When I came to pick it up they had some theories about what could be wrong, but admitted they just weren't sure because they just couldn't get the problem to occur.  He told me it could be 'the computer' but that was an expensive part and he didn't want to spend hundreds of my dollars without being sure.  He told me the next time it acted up, to just show up at the shop; he would stop whatever he was doing and look into it.  So that's what I did, I just showed up one day when it wasn't working and he dropped what he was doing and started running diagnostic tests.  Turned out, it was a $23 sensor for which he sent someone into town to purchase and I was on my way within 45 minutes.  That was last summer and the air conditioner has worked ever since without problems.  I was impressed with his honesty when he really couldn't pin-point the problem and that he did exactly what he said he would, drop everything when I came in with it not working.  Since then, I've had them do all my regular maintenance and mechanical problem solving.  Usually Yvonne can diagnose the problem (or determine it's not really a problem) over the phone!   It's a family business and they all are very friendly and knowledgeable.  My vehicle is a 2001, so there are things that are wearing out; but I feel the R&M staff are very good at explaining how things work in my vehicle, what is recommended maintenance, and what they see as potential mechanical problems.  They give me information, their advice based on years of experience in the business, and up front estimates of the cost of repairs.  I recently dropped by for some oil and a discussion about some concerning noises coming from the engine.  In the past they've explained I have a slightly leaky oil gasket, but it really isn't bad enough yet that I have to replace it now.  They said it will be a fairly expensive repair when the time comes, and I should be sure be sure to check the oil on regular intervals until then.  So I drop by periodically and they check and add a little oil as needed, no charge.  While their son was adding the oil we discussed the noises; it was decided I was probably overdue for a tune-up, and her son noticed my Blazer still had a factory installed part (gasket set?) that was known to cause issues in GMC and Chevy vehicles.  They said if I planned to keep my vehicle, I should think about replacing the part.  No pressure, they just provided me with info and I could decide what I wanted to do.  I'm not very mechanical, but I trust their advice.  I do plan to keep my vehicle for a good while and since I'm now making regular trips to Chicago to visit the grandbaby, I went ahead with an oil change, tune up and replacement of the part.  When all was said and done, the cost was exactly what they quoted me before the repairs, and my vehicle is running like a champ.  I think they are really good mechanics and also good people.
    - Janie W.
  • A
    GLASS SPECIALTY CO
    They came right out and took care of it as soon as I called them. It is always done right. They are really good at what they do. They are the best in my opinion. It was a heated window so it made it a lot more expensive.
    - Yvonne P.
  • A
    TODAY'S TECHNOLOGY AUTO REPAIR
    During the winter, I discovered one of those "mystery noises" and brought it in for a look-over. The roads were still pretty covered in snow, which after they did their level best to locate the noise, they suggested a return visit when the roads were clear. No charge that first day. Brought it back in on a clear day, they discovered a loose piece of something or the other, tightened it down and charged me somewhere in the $50 range. That was two separate days of someone looking over my old girl and that's all it ended up costing - probably less, really - I just don't recall the exact figure. They've been very good to me over the past few years - I firmly believe these are the good guys in town.
    - Jennifer S.
  • F
    Ace's Automotive
    After being fleeced by them in December for a 70,000 mile tune up for $1,300.00, you would have thought I would have stayed away, but I figured an oil change and such minor things wouldn't be a problem. They found a problem with the power steering pump, and I had not noticed any problems at all with the vehicle, but considering the length of the trip I was taking, I was concerned. I took my car after the so called oil/filter service and check up, which still cost me $170.00 and went to the dealership from where I purchased the vehicle. My father-in-law who was a customer of theirs for around 20 years, has always received great service. They did not find a problem with the pump, but they did find two belts that were worn out and should have been replaced in the 70,000 mile check up. The one that I paid these guys $1,300.00 for, remember? They also redid the oil change because of the after market filter being poorly fitted and creating a mess. So instead of the $900.00 repair that they were going to charge me, I paid $145 for service, belts and a new oil filter at the dealership.
    - Jennifer S.
  • A
    GATOR AUTOMOTIVE
    My husband travels a lot, and as winter set in, one day I was driving my stepdaughter to school and my brakes failed. I knew I could not wait for my husband to get home from his trip so needed to find a repairperson I could trust. At the same time, I also knew I needed new tires. Gator was recommended by many women I knew. I called and the receptionist immediately transferred me to the owner, Karen, who asked about my needs and gave me an estimate, based on my limited knowledge about the car, and its needs. I checked with my husband and he said the estimate sounded too good to be true. (he was sceptical of a female mechanic!) Karen gave me an appointment for the following day. When I dropped the car off, I mentioned that I had been seeing the "check fluids" light A LOT, and wanted to know if I should be worried. Later, when I called, Karen told me that I needed new rotors, new bearings, new tires, and a new water pump (the source of the "check fluids" light). All told, the cost would be well over 500 dollars. I told her I needed to think about it, and called my husband to see what he thought. We decided that new tires and pump replacement were the priority, and that he could do the brakes when he came home a week later. When i called Karen back, she recommended the same thing, saying that the brakes had probably not failed, that the tires had probably slid. The work was done by the following afternoon, and I felt good about the advice and the quality. when my husband came home, he actually had Karen install the new rotors and bearings for him, because he was so impressed with her value.
    - Shannon L.
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Auto Services in Murphysboro

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