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Furniture reviews in Mundelein

  • F
    Interior Solutions Upholstery
    On October 9, 2017 I removed the seats and backs of two kitchen chairs and brought them to Interior Solutions to obtain an estimate for reupholstering. The owner said they could replace the faux leather with fabric. Her husband said they had some fabric left over from another job which would work well. He gave me a card with an estimate of $145 per chair, half to be paid immediately and the balance on delivery. I said my wife would want to see the material. When my wife arrived, the owner showed another fabric, stating they had enough on hand for the job. We were shown the foam to be used as padding. My wife showed a slipcover she had previously made for the backs of the chairs and we were assured replacements could be made (for an extra cost). While I talked with her husband, the owner presented my wife with an estimate for $400 and requested immediate payment. My wife wrote a check on October 9 for that amount. The estimate states: 2 kitchen chairs to reupholstery @ $145 each (seat & back cushion), total $290; 2 covers for back cushions @ $35 each, total $70; an additional charge of $40 is shown with no explanation. We were told the job should take about two weeks. Two weeks passed with no contact. After several phone calls and additional promises, the chairs were finally delivered on November 1. The promised (and paid for) slip covers were not with the chairs. The owner said they had been left in the shop (and then later in another car). The seats needed to be reattached to their bases, so the owner���s husband and I worked on that task using my tools. While that was happening, I later learned that the owner demanded an additional $185 check from my wife. No invoice or receipt was given, only saying that new foam was needed. I was shocked, to say the least. We had been shown shown the foam to be used at the time of the initial estimate. Replacing supporting foam should be expected when reupholstering a 20-year-old chair. The charge of $185 for foam for two chairs is absurd, especially considering that the density of the foam is insufficient to prevent one from ���bottoming out��� when sitting. Interior Solutions Upholstery managed to extract nearly $600 from two senior citizens. We could have replaced the kitchen chairs for much less. Our paid for slipcovers have not been delivered and the sample left by my wife is (presumably) still in their possession. Repeated calls and broken promises have been very upsetting to my wife. This is a business whose operational model appears to be caveat emptor. I suggest you keep that phrase strongly in mind if you are considering Interior Solutions Upholstery for your needs.
    - Stanton S.
  • A
    Northshore Finishing
    Northshore Finishing did a great job of repainting a dresser and nightstand. Both were originally in white but years of being used by my daughter had taken their toll. In particular, nail polish on the top of the night stand. And their price was very reasonable. Turnaround time was quick, too.
    - Steven S.
  • A
    Abt Electronics
    ABT came out and determined that we needed a new compressor motor. Ordered part and a week later came back and repaired. ABT understands that reputation is everything-I have had nothing but professional, prompt and neat repairmen and installer from ABT. It really is a great corporate culture.
    - CYNTHIA D.
  • A
    Fred's Furniture Restoration Inc
    I wanted the table to have a somewhat distressed look to match some chairs. They did a nice job. I had them refinish and repair an antique linen press a few years ago, which also turned out great.
    - Molly M.
  • A
    The Galaxy's Finest Carpet & Upholstery Cleaning
    The company was very quick to respond to our email about services. We made an appointment with them to come out about a week later and that is when they also completed the service. Deivid explained everything he was going to do in terms of the carpet and chair before he started the cleaning. He also did sanitizing on the carpets and the chair. The job took about 2 1/2 to 3 hours. He was very careful in putting things back in the spot they were before the cleaning. He explained some things to look out for during the drying process. We were very pleased with the results. The carpets looked brighter than before and were definitely much cleaner. The oversize chair smelled great and when it dried it was so nice to sit in again.
    - Kristin L.
  • A
    American Mattress
    I bought from them years ago and didn't have a problem, but things can change so I asked around and a few friends said they recently had very good experiences with them.
    I initially called to get some information and spoke to Chris who was more than helpful.  He assured me how important customer service was to them, that the owners of American Mattress really impress that upon them, and that delivery was free, and there would be no charge to haul off the old beds.  So I decided to at least go in, and if nothing else, maybe I'd get a nap out of it and then go to the next mattress store.
    Chris wasn't in but I worked with Richard, and he went above and beyond to help me find exactly what I needed.  He gave me different recommendations and explained what the differences were and gave me detailed information about each of the beds I was considering. I ended up buying a Queen bed and a Full bed and mattress covers.  One of the beds can be exchanged within 30 days, the other within 60 days, without any restocking fee or charge, which I'm happy about. LIke Chris, Richard also expressed the importance of customer service, stating the company owners were very geared toward customer satisfaction.
    Delivery went very smoothly.  The guys arrived during the timeframe I had chosen, they worked quickly, and were in and out in no time.  I liked how helpful Chris was when I called, and how detailed Richard was when I went in.  He covered everything, even things I didn't ask about because I lacked knowledge.
    They have various options at different price points so there is a mattress for every buyer.  Both Chris and Richard were great, as were the delivery guys.   I like the free services, such as delivery and hauling away the old mattresses, and the option of exchanging the mattresses at no charge if I was unhappy, within the timeframe allotted.  
    It all seems very win-win for the customer.  I highly recommend them!


    UPDATE:  A few weeks after writing this review I received a thank you card in the mail from Richard.  A HAND-WRITTEN THANK YOU CARD!!!  I'm even more impressed with them now.  A very nice, personal touch that has been lost over the years!
    - Maureen B.
  • A
    Morton Grove Coins & Collectibles
    I called the day before and received polite, friendly information. When I arrived, one of the proprietors remembered that I had called. My coins were reviewed in a prompt manner, and within half an hour I was on my way. They seemed to know their stuff.
    - Michele F.
  • A
    Karzen Restoration
    Took advantage of $99 special for $200 worth of refinishing / re-upholstering. Karzen sent me an email asking me to schedule an appointment.  Was going to be out of town so we set a date for Feb. 10th when someone from the shop would come to my house and estimate the cost of repairs. We met on Feb. 10th and discussed what needed to be done to the four chairs and picked a fabric from his extensive line of fabrics.  Alan worked up an estimate, we agreed and then he took the chairs with him.  Called several weeks later to find out how the work was progressing and he indicated that the chairs would be done and delivered the following week.  Chairs were delivered on March 3 by Alan.  Very satisfied 
    - Fred F.
  • A
    STEVENS CUSTOM UPHOLSTERY
    Truly impressed with their responsiveness and work.  My husband's chair (throne) needed springs retied, cushion redone and a broken seam repaired.  Chris understood that this was my husbands favorite chair- picked it up and got it back to us four days later.  He also took the time to fill the bustle back on my area of the sofa to my comfort level.  Both pieces feel brand new again and we will call them again when it is time to refresh.  It is so nice to see someone that does a great job and cares!

    - CYNTHIA D.
  • D
    MAGIC HANDS UPHOLSTERY
    I contacted Magic Hands to reupholster my Nursery Glider cushions via email. I included a picture of the glider and received a quote back in a reasonable amount of time based on my picture. On 2/6/13 I took 5 pieces into the shop to pick material and drop off. When I picked out the material, the prices increased by about $50 to cover labor since thematerial was going to be more expensive than they had assumed and quoted me for. Fine, no argument there, I just wanted to get the process going. I was told at the store that I needed to provide cash or check so that the material could be ordered. That would have been nice to know before I went in because like many others, I rarely carry cash and never checks. I returned the next day with payment, was told the order for material would be placed and the project completed upon receipt of the material within a week. No mention was made or follow up was given on when that material was received. On 3/25/13, I followed up via email to see if the fabric had been received, but received no response. About a week later, on a Saturday I called to check on the status and was told to expect a call within the week that the work would be finished. By the following Saturday I still had not heard back from the shop. On 3/19/13, I finally received an email that the fabric had been received (the previous day) and that the work would be complete by the end of the week. On Thursday 3/21/13 I received another email that the chair would be ready on Saturday. Since the shop closes at 1pm on Saturday, I thought it would be reasonable to come to the shop at 11:30 am to pick up my cushions. When I arrived at the shop, amongst the clutter, I could see my cushions sitting in the back, untouched. Frustrated at having been told they would be done, I asked when I could return and was told 2pm (after close). So, I made the 20 minute trip back and arrived at 2pm (mind you I am also 2 days away from my due date on Saturday and had plenty of other things I needed to accomplish). At 2 pm, I was told that the work still was not finished. Now what? They said they could drop the cushions off to me that day, would I be home? I replied yes, although we had planned to be away for dinner. So switching up our plans, I waited patiently (remaining cash balance in hand) for my cushions to be dropped off. Nothing, no email, no phone call. Sunday I know the shop is closed so I waited until Monday. The store opens at 9am and instead of immediately being contacted, I was the one who had to place a call to the shop. I called at 10 am and was told the cushions were STILL NOT DONE! I was going to be running last minute errands and asked what time they would be done. I was told noon and arrived promptly at that time. Supposedly, the cushions were ready, they brought 3 cushions to me (remember I brought 5) and acted like all was done. I asked about my 2 remaining cushions (the arm covers) and they were stumped. So they started looking around and eventually found both of them, in 2 totally random and separate areas of the store, completely untouched. So guess what? My chair is still not ready! Fuming that I had to drag my other 2 kids over there, again, and for nothing, they said they would drop off the cushions later that day. I insisted upon that day, since I was scheduled to be in the hospital the following morning.  They did drop off my cushions at 4pm that day and I paid in full, despite what I really wanted to do, which was subtract some amount for the issues and hassles. I immediately took the cushions upstairs and began putting them on. Guess what, the 2 arm covers don't fit back on my chair! The snaps they replaced mine with do not work. Giving them the benefit of the doubt, I asked my husband to give it a shot. No luck! I asked him, given our troubles to date with getting the work completed how he would like to fix this. After all that we have been through, we opted to try and replace the snaps ourselves. No luck yet, but we refuse to call the shop again to deal the nonsense. So $250 later, all that time, a new baby and still my glider is not back in working order. I have other items in my home that need to be reupholstered (as do other local friends), but I won't be returning and after hearing my story, my friends are looking elsewhere too. It's not even the snaps (just icing on the cake) that disappoints me the most, its just a total lack of communication and poorly set expectations. It was walking into the store this past Monday and having 2 of the 5 pieces "missing" and incomplete. It was in general, not having promises and deadlines met.
    - Erica G.
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