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Auto Shop reviews in Mount Vernon

  • F
    Martin's Automotive Center
    The customer service is horrible. I had to leave the car on the side of the road and pick up my wife and 16 month old son so she could get him to daycare and her to work. I called later that afternoon to verify that they had picked up the car. Then I asked them to call me when they found out what was wrong. I got no calls for the rest of that day and called them back the next morning. They told me they were still trying to figure out exactly what was wrong and would call me that afternoon with what they found. Once again I did not get a phone call the rest of that day so I called back the following morning and that's when I was told about the timing belt issues and I was given a quote for how much the repairs would cost. I discussed our options with my wifeand we decided to go ahead and get the car fixed. They did not give me an estimated time when it would be done but I was told I would be called once they started tearing into it to see if anything else was wrong. So a couple days went by and once again I had to call them back and I was told that yes they had fix the timing belt no other issues were found except they replaced two other belts and and idler pulley which they did not call and confirm or okay with me before doing this work.I was okay that they fixed problems but I was not okay with the fact that they did not bother to call me and ask me about work that they were doing that was not in the scope of the quote that I was given. I was told by them that they did it because it was still within the estimate that they gave me even though that work was not in what they had quoted me prior. When I told them that I was not happy with the customer service I was provided and how no one had ever called me to give me an updated status on my vehicle that I was the one that always had to call in even though they said that they would call me back. When I told them this they pretty much told me that as long as that it was within the estimate they just went ahead and did it even though though some of the work they did was not originally what they quoted me.
    - Aaron H.
  • F
    Stan The Tire Man Inc
    Do Not goto Stan the tire man for ANYTHING! I purchased rims and yoko tires from them and all the warranties available. 8 months later there was a huge bubble on the side of my tire. When I brought it to their attention they said it was my fault, I had probably hit a pothole. I'm now getting my tires replaced elsewhere, and they said it is definitely a manufacturing defect. So I called stans and the manager was very short with me and told me this place was lying... doesn't make sense... why would they tell me it was a defect and the store should have made it right and essentially lose money?

    - Katie C.
  • A
    Audio Visionz Inc
    I telephoned them and asked if they installed remote starters, they said they did. I gave them my car information and the gentleman on the phone quoted me a price of $300 total for purchase and installation. I accepted this estimate and made an appointment. My car was taken in at the appointed time and work was finished in about 35-40 minutes. The remote starter operation was explained to me, they had me try it out. Everyone was friendly.
    I have had the starter for about a month now without any problems.
    - Scott B.
  • A
    When I went into the showroom I knew what I wanted, what I wanted to spend and what my payments should be. Being a woman you just never know what your gonna encounter. But, I was surprised; there was no pressure. They were all motivated to making me happy with my purchase. From Roy the Boss to Kevin in Finance, Doug, Shane and everyone else I met made my purchase so much better having met all of them. On a side note the day was screaming hot and they kept me plied with water.
    - Patrice A.
  • A
    Called with problem symptoms & we were told what they thought  the solution was & to bring car in so they could be sure. Brought car in they said they could fix it. Made appointment for next day,car was repaired as promised,correctly,at estimate price with no surprises etc...
    - Doug S.
  • A
    Plaza Tire Service - Mount Vernon
    - Lyle W.
  • A
    - Nancy J.
  • A
    - Crystal A.
  • A
    Martin's Automotive Center
    - Tiffani B.
  • A
    Parker Automotive
    - Heather B.
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Auto Shops in Mount Vernon

Companies below are listed in alphabetical order.

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