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Generator Repair reviews in Mchenry

  • A
    GenX Generator
    AWESOME COMPANY TO DEAL WITH!  I chose GenX because my friend in Palatine highly recommended them and I felt very confident going with them.  Mike came out promptly for the estimate.  He was very knowledgeable and methodically went over every detail and patiently answered every question I had.  No pressure whatsoever.  He left me the proposal and a 24-page spiral-bound portfolio outlining every aspect of the job and equipment, including necessary paperwork to have Nicor upgrade my gas meter, optional items available, preventative maintenance programs offered, equipment specs, details of installation process, and warranty details.  You know how you always think of something to ask after they leave, well all the answers were at my fingertips for my convenience.  I was very impressed with the professional no-pressure presentation.  They took care of getting the permit so no worries with that.  On the day of installation, it was snowing and below zero with -35 windchills.  The three man crew arrived on time and worked tirelessly all day outside in the freezing weather.  The guys were great, extremely knowledgeable and very professional.  When the installation was complete, they went over all the details of the generator operation outside with my husband and I and answered any questions.  Bryan scheduled the final inspection with McHenry County and one of their electricians was present to meet with the inspector, and all went smoothly.  Also, on several occasions I had to call their office with questions and Kristi was always very helpful and knowledgeable.  About ten days after install, we had a power outage during the night and for the first time I felt very calm and secure, and didn't get nervous like before.  I only wish that we had gotten this years ago instead of spending the money on that big portable generator which involved going out in the garage (usually in the middle of the night) to fire it up.  Life is too short not to get a Generac from GenX, so treat yourself to one.  You will not be disappointed.  So a big thank you to everyone at GenX for all their hard work and efforts, which I greatly appreciate.  YOU'RE THE BEST!
    - Susan S.
  • A
    AP Electric & Generators LLC
    unknown
    - Vickie B.
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Generator Services in Mchenry

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