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Home Remodeling reviews in Mascoutah

  • F
    Integrity Home Solutions
    Absolutely dreadful from start to finish.
    1) Sales process - they had someone going door to door in my area.  I agreed to set up an appt.  The sales team was awesome - they did exactly what they are supposed to do.  They flashed alot of great product names, stated that they were local company that did not use sub- contractors, offered me a "discount" of $3000 if I signed up that night.  They brought in samples and we quickly selected tile, cabinet and sink.  I had checked Angie's list prior to this meeting and had seen great reviews so I didn't have any reservations and they were about a $1000 dollars cheaper then been quoted by the contractor I used in the past.  I did get them to throw in paint even though they don't typically do that as I was told repeatedly.  Wrote a check for $3284.00.  Final Notes: the contract was signed 6/4/12 and upon further review of Angie's list the reviews did not include any major projects like bathroom remodeling.
    2) Waiting.  This is where I was passed from Sales to my "project manager" Correy Everad.  He came out and double checked measurements, everything seemed to be moving forward.  Then I didn't hear anything from anyone at Integrity.  I had to call repeatedly and ask for the status.  At one point I was told that they were waiting on the tile.  I finally stated that I would pick different tile if that would get this project moving.  Still nothing. Finally I  tell Correy that this has gone on too long and I am thinking of looking into getting out of the contract.  Miraculously they can start the project, the date is 8/28/12.
    3) Project Starts.  The project started on a Tues and I was told that they would most likely be done by Friday.  Correy shows up to get his check first thing in the morning.  The guys that are actually going to be doing the work have not arrived at this point.  He leaves and some supplies start getting delivered and left on my porch.  I assumed the guys would bring them upstairs once they arrived.  Around 10:30 they arrived, starting demolishing the bathroom, decide that they are going to need some additional items and leave at 2:30.  All of the supplies delivered are still on the porch.  My husband and I have to bring them in.  There is also no dumpster so trash has started accumulating in my extra bedroom upstairs.  I tell myself that I can deal with it for a couple of days.
    4) Friday 8/31 - Still nothing installed, trash everywhere (2 bedrooms and a garage), the guys have been gone more than they have been at the house and upon talking to them they don't even know who they work for - they are sub contractors.  They do not know Correy or the company. They have repeatedly left the house with water dripping from the pipe in the bathtub directly into the opening where the tub should be.  I have to go in and place a trash can under the pipe every time they leave.  At noon on Friday I call Correy to tell them that we have made very little progress and I feel like they don't know what they are doing.  First thing out of his mouth, "You should have called me sooner.".  Pretty sure I am not the project manager and have no idea what is going on.  If I knew how to do this myself I would have been doing it.  He has not been out one time to check the progress himself.  At this point he says he will take care of it and get his top people out next week.  He proceeds to call the guys that are upstairs and tell them to get their stuff and get out.  I am home by myself and this is a very uncomfortable situation as they walk up and down the stairs with their belongings knowing that I had them removed. 
    5) Three day weekend - This weekend just happened to be Labor day and so three more days without a tub (only one in the house).  Over the next 2 weeks the work was eventually completed.  I had trash all over my garage and upstairs for almost 10 days.  The tile they used was not Dal Tile as specified in the contract and 2 different brands were used on the bathtub and the floor, so they don't match exactly.  The tub was supposed to be an American Standard Americast.  It is a Mirabelle fiber glass tub.  Which sustained several scratches during installation and is broken on the side which was filled with caulk.  The light fixture (that I had to buy) was not centered with the cabinet.  The faucets leaked into the cabinet and behind my tub which required them to return in the weeks after the initial installation.
    The one thing that were good at was collecting their money.  I received no discounts due to the product replacements or dreadful experience due to their incompetency.  Correy was dismissive and rude when items were brought to his attention.  Terrible customer service.
    - Patricia B.
  • A
    Scott Harris Construction
    Scott and his son-in-law were fabulous to work with. They did all of the work themselves with the exception of painting and drywall. I travel quite a bit and they worked around my schedule. If I had any concerns they addressed them immediately. The only negative I have to share is the cabinets, Home Crest, were not the best quality. I had the option to upgrade but didn't due to the cost in general. I am extremely pleased with the quality of their workmanship and professionalism. They did not cut corners and did things the right way. I will hire them again.
    - Patricia B.
  • A
    Integrity Home Solutions
    Integrity sent out a sales person who described in detail the different project possibilities we wanted.  She was thorough in her descriptions and details.  Appointments were made by phone and one day, all three teams were in the house. 

    The workers contracted by Integrity  were experienced in the different areas of work.  They worked around our schedule which necessitated a 10-day break before it could be finished.  

    Overall, we were very pleased with the work done by Integrity. 

     

    - catherine t.
  • A
    Midtown Home Improvements
    The workmanship was great and built in a timely manner
    - Jack G.
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Home Remodeling Contractors in Mascoutah

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