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Basement & Foundation reviews in Marion

  • D
    Bad. I would't want to recommend them to anyone. Basically, they came in, he gave us a price and our basement will be dry in two days. They did not remove our baseboards, we had molds. Because of their incompetent, we had to pay out of pocket for the sheet rock.
    - Beverly V.
  • F
    Fivestone Foundations
    There was a misunderstanding from the start. I saw that they wanted a downpayment, but I asked the owner (Ryan) once I accepted the bid if we were good, and he said yes, they would be starting around the first of Nov, 2015. Around that date, I contacted him and asked if we were still a go. He informed me he gave away our date because I didn't send a check. I told him I didn't realize I had to send a check as he told me we were all good. I'd asked if he needed anything from me, and he said no. He said that he had to have a downpayment to even PUT ME ON THE SCHEDULE. I told him I'd never had to put money down to get an appointment. I didn't mind putting money down once they showed up for the job. But I went ahead and sent the $2550. (30% down). He then told me "I seemed like I was going to be difficult, not being mean just being honest". OOOKAY. He'd also said if he got the check in the next couple days they'd be able to start by Thanksgiving. Well, he got it and immediately cashed it, then radio silence. Up until that point, he was quick to return calls and emails. I called again the afternoon of Monday, Dec 14, 2015. Was told they'd be here at 8 am Tuesday the 15th. They showed up about 10:30 with excuses and said it'd be about a 3 day project, done by Friday most likely. I had a recital to attend and left when they left for lunch. They asked when I���d be back and I said around 3:30 (I left around 1 p.m.). I said around 3:30. I got back about 2:15, they didn���t get back from lunch until 3:30. That���s fine, I was paying by the job, not the hour. They promised the next morning to be here no later than 8:30. Again, it was a few hours later than they said. They had to take down a section of my fencing to access my house, that was fine. They came and went as they wished, I couldn���t get a straight answer out of the crew chief again. The job ended up taking about a MONTH instead of a few days. They���d show up one day, not for a few days, show up at 2 p.m. when it gets dark at 4 or 4:30 then say they had no light and ask to borrow our lights to work (here���s a tip, it���s dark under houses). They encountered water under the house. No pump. Tree roots, no chain saw. Ill prepared to say the least. I had an asthma attack one day, which only happens around cigarette smoke. Sure enough, they���re all smoking outside my bedroom window. Mention it to them and they say ���sorry, technically that���s a terminable offense, we shouldn���t have done that���. Tony, the head guy, told me he���d tie in the drip line from our AC unit to existing drain lines. I asked if he���d done it, he assured me he had. I had pneumonia during some of this, so didn���t check. I found out after I finished paying, it wasn���t done at all. He also told me that the duct to one of our AC vents wasn���t connected and he would fix it. No clue if he also skipped that. They took off one night and didn���t bother to tell me they were finished. They left trash all over my yard, fence broken down, window screen out, tools, hoodies, you name it. Definitely didn���t clean up and leave the place as if they weren���t here, which was something we were promised. Janelle Musick called asking for the payment. I sent a check and then she wanted the remainder that I wished to pay with credit card. I wished to put it on two cards and authorized a certain amount on each one. A couple days later, I got an email receipt. She charged $50 more to each one (plus the 2.5% service fee for using credit card, which I did know about). Yes, I made a mistake in my calculations and was $100 short. NO, I didn���t authorize that to my card. She should have called and told me there was a mistake and did I want it taken from one or both cards or to send another check. You don���t just charge a person���s card just because you have their number! The beginning of April, we started having a lot of rain. I could smell moisture coming from under the house. Everywhere they dug for the piers under the house, they didn���t bother to fill in! I have all these pits under the house that are filling with water and therefore the water can���t get to the sump pump���.mold waiting to happen. I emailed Ryan Musick, the owner. No reply. Several emails later, no reply. I started calling, no reply. I finally got hold of Jack, who said Ryan would call me back (this was in JUNE). July 6, Ryan sent me a FB message stating that he���d like to make it good and would Saturday, July 16, 2016 be good for him to come and fill in the holes and that he���s working out of his minivan because his business isn���t good. I sent a reply back that it���d be fine, but what time? No reply. I therefore had to change my existing plans and wait. And wait. I waited all day, and even sent another message asking if he was still coming. I even ordered extra dirt and had it delivered Friday, the 15th, to be certain he had plenty of dirt for the task. Ryan never showed, typical of his disregard for other people���s time. Now it has been three and a half months of trying to get them to make good on this and nothing. I have even sent in a complaint with the Better Business Bureau. This is the guy who, when I told him at the beginning of the job that I was concerned they���d taken my money because they delayed so long and didn���t return my calls, told me he didn���t understand that because he���s an ���honest Christian guy��� and that I have a lifetime guarantee with their work. RUN, don���t walk, as fast as you can away from this business.
    - Patricia M.
  • A
    Fowler Home Inspection Services
    Overall,  I received great professional  service and would recommend this company to anyone with water/mold/basement issues!            

    - Amber S.
  • A
    Johnson & Johnson Enterprise
    Every step of the process was great. They helped guide me through the process and gave great suggestions along the way
    - Zane W.
  • A
    L W Moore Builders
    Great ! On time /clean/professional/right on track from quote. Best General contactor around !
    - Michael H.
  • F
    Could never get a hold of them when needed.
    - John B.
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Foundation & Basement Contractors in Marion

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