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Auto Repair reviews in Marion

  • A
    EZ Auto
    Great. As always. John has worked on my car for over 5 years. He has great service/pricing. Very honest. Would not take my car anywhere else for repairs. He was referred to me 5 years ago. Has a great reputation
    - Michael G.
  • A
    GRISHAM'S AUTOMOTIVE SVC
    A.fter having another local mechanic tear it down for total rebuild after the engine seized, I sent the block to a rebuilder in Texas. When it returned, the mechanic refused to reassemble it, citing all kinds of spurious reasons why he couldn't complete the job he contracted . So I was stuck with a rebuilt long block and a box of parts thanks to this guy's ineptitude.  After FIVE more  mechanics refused to touch it, I brought it to Rick Grisham who accepted the job, gave me a timeline and an estimate of costs. It took them a little while to get to it as this was not by any means a simple in -and -out job.BUT THEY DID IT!!! And did it well, even working with the rebuilder when some adjustments with timing and compression needed to be made. So my old PanzerWagen Benz is back on the road and runs like a new one.
    They took what was essentially a jigsaw puzzle of engine parts and rebuilt the whole thing. Rick stands behind his work and will perform all the necessary leak checks etc as I break the engine in. The way I look at it, the PaanzerWagen is good for another 250k, aand Rick will get my business.
    - Paul T.
  • F
    Plaza Tire Service - Marion
    The tires on my car are now going flat so I have to call the manufacture due to error because my friend's tire exploded (tore apart) after 2-3 months of wear and they refused to replace them for free. They had put the wrong oil filter on my car (really?!?!).  Lousy money hungry business and a waste of money; even since my bad experience I have heard nothing but bad from Plaza Tire Service in Marion, IL.
    But I have heard good things at the Carbondale, IL Plaza Tire Service.
    - Doniqua M.
  • A
    Marion Ford Hyundai
    We don't normally like car dealerships....usually feel like you're walking into a lion's den, but not at this Ford Dealership. We bought a brand new Lincoln Continental two years ago. We already had financing available, so when the Manager talked to our bank on the phone, it wasn't 30 minutes and they had the car serviced, pulled up to the front door and ready to go. A few weeks later, we were invited to a delightful "Thank You" meal at the Dealership, for people that had purchased a vehicle at Marion Ford. We were given a tour of the Dealership and it's maintenance Department, which we enjoyed very much. Actually, we met some very nice people there, won some raffle gifts--it seems this Dealership attracts what they are--Good People. (smile) For the last two years, we have had our vehicle serviced there and have been totally impressed with their professionalism, timeliness and willingness to do the very best servicing of our vehicle. They are as honest as the day is long. We would recommend this Dealership to anyone. You know it's a good place....when the husband, who's been a Chevy guy all his life, won't go any place else now. Thank You Marion Ford!! Yvonne and Robert Vosburgh
    - Yvonne V.
  • F
    AUUFENBERG CHRYSLER DODGEHERRIN IL
    On 10/6 I brought my 89 Dakota to the service dept for diagnosis of problem stalling we had been encountering. We made it quite clear to the service writer that we wished to be contacted with a diagnosis before any major work was done. The service dept kept the truck for a full week and we contacted the dept several times during that period, reminding the staff of our original request to be contacted before any major work was performed so that we would not be hit with the "$400 surprise". During the week, your staff told us they "couldn't get to it" they were "covered up" and that "the guy who should work on it was tied up" , which was OK with us as long as our request was honored. At about 11:13 AM 10/13 we received a call from the service manager informing us that the engine had been "torn down", the radiator had been removed, and the resulting bill would be over $300 plus the cost of the faulty part which was discovered to be a throttle positioning sensor (Chrysler part # 5276012)- totaling $310. In light of our repeated requests for notification and your staff's ignoring of our directions, we were, to say the least angry and disappointed at their staff's lack of concern, a fact which we communicated to the service manager in no uncertain terms, only to be rebuffed by his statement "You don't know who you're talking to, do you" and his assertions that he was a deacon in his church, etc etc. His attitude was terrible, completely without understanding,empathy, or any willingness to work toward a mutually agreeable solution. He told us the truck would be ready later that afternoon. Imagine our consternation when the service writer called us back about 4:PM , and informed us that during a test drive, "the rear end fell out" and the truck was now inoperable. It's not too hard to imagine what we were thinking after our earlier episode. There were NO REAR END PROBLEMS when we drove the truck to your facility. If there were, the pre-diagnostic test drive (which I authorized) would have revealed it. So here we are, stuck with a $400 repair bill for work we did not authorize , and an inoperable truck with a new estimated repair cost of $500-1000. Further research of the Dakota repair manual reveals the TPR removal/replacement to be a minor procedure not involving a tear down or radiator removal. Max time for the job would be 1 hour. They tried to obfuscate with mechanic double-talk, but the facts don't change. WE WERE HOSED!!!
    - Paul T.
  • A
    EZ Auto
    unknown
    - Joe R.
  • A
    JIM'S AUTOMOTIVE
    unknown
    - Hugh S.
  • A
    EZ Auto
    .
    - Phyllis M.
  • F
    Hale's Automotive
    unknown
    - Crystal S.
  • B
    JIM'S AUTOMOTIVE
    unknown
    - veronica w.
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Auto Repair Shops in Marion

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