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Basement Waterproofing reviews in Marengo

  • F
    Perma-Seal Basement Systems
    Although the installation of the drain tiles recommended by the salesman went well, the salesman's solution to our basement water problem wasn't the solution, and even made matters worse. At the time of the installation, we had previously given the salesman a deposit of almost $700, and the work was done more than a month later. The installers were very prompt for the appointment, and did the work they were contracted to do. Other than leaving their used ear plugs all over outside, they really didn't leave a lot of mess for us to clean up.
    Overall, the salesman's recommended solution looks terrible. There is a mini gutter at the base of two of the walls, and one wall has a piece of white plastic glued to it that wasn't even trimmed to look a little neater. Our initial problem was water that came under a sliding door from a walk-out basement. Outside of the door, is an area that we affectionately call "the cave". This is a concrete structure with a roof that has a door to the outside opposite the sliding door into the basement. The cave has usually been wet due to water that drains in from outside. One of the walls in this area was also dug out and a drain "gutter" installed.
    The next night after installation, we had water come into the basement from the usual area and also a large puddle in an area that we had never had water before. In "the cave", it looked like the water sprayed up from the "gutter" into a fan-shaped water spray on one wall. The next day, we called Perma-Seal to complain that we had more water than ever after they "fixed' the problem. A couple of days later, one of the workers came out to check the problem, and told us that the water was coming from a different place. Of course, this different source of water would not have caused the water puddle on the opposite side of the area. I immediately stopped payment on the check for the balance of $2700. If they fix the water problem that they were paid to fix, I will be more than happy to pay them, but I refuse to pay for work that was supposed to, and did not, resolve the water problem.
    At this point, we have the ugly "gutters" they call drain tiles on two walls of the basement and in the cave,  a 6 foot sheet of white plastic glued to another wall, and a worse water problem than we had before it was "fixed". We initially had water seepage under a sliding door, and now the to sell the house in the future it is marked as having major water problems for any potential buyer. I have told my husband that we should fill the floor gutters with concrete to hid them and rip down the plastic. Neither solved the problem.
    In my opinion, when a so-called professional is called to analyze a problem and propose a solution, they should do just that. When I take my car to a mechanic because it isn't running, I expect that they have the expertise in mechanics to know what is not working. If they replace the carburetor, and the problem was the starter, I shouldn't have to pay for the carburetor that didn't need to be replaced. We hire services because they are supposed to have the knowledge and expertise to resolve problems. Perma-Seal sales people push expensive, ugly drain tiles whether they will resolve the problem or not. When they don't work, they tell you that you have another problem. Once they have your money, they don't even offer to resolve the problem that they missed in the first place. In this case, they got the almost $700 deposit, but payment was stopped for the balance. I will not pay them one penny more unless they fix the water problem they were initially hired to fix.
    - Judith L.
  • B
    Quick's Structural Repair
    They did a great job and I was happy with what they did. They were professional and congenial in our home. They were able to fix the leak which I appreciated. I do not remember any issues with scheduling.
    - Glorianne W.
  • A
    Reliable Basement Services LLC
    Excellent! Job was done in 2 days! Basement is very very dry!
    - Kelly G.
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Waterproofing Contractors in Marengo

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