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Hvac Repair reviews in Makanda

  • F
    Heartland Residential took over from long-established HVAC business Williams Heating and Air in fall of 2013.  We have had a maintenance agreement with Williams since the early 1990s and their service was consistently excellent.  When Heartland Residential took over in fall of 2013, we signed a maintenance agreement with them thinking that with Williams' reputation they would be a good company. Heartland Residential was called early on the afternoon of December 29. After no response for hours we called the emergency number and was told that only even though we had a maintenance agreement that only one service tech was on call and there were 12 people in front of us, all with maintenance agreements. Tech didn't show up until the next day and told us the furnace would need to be replaced and that we would receive an estimate.  Estimate took another day to complete and office informed us that furnace would take a week to replace.  All of this in subzero temps.  This company is not equipped to handle the level of residential business that Williams performed.  They are understaffed although the staff they have is knowledgeable. Beware to anyone working with this group.  This is not the professionalism or level of service of the company they took over. 
    - Jo N.
  • A
    After having another provider recommend not only replacing the capacitor, but also some additional more costly repairs, we decided to contact Voss for a quote on a replacement unit. After checking the unit and replacing the capacitor, the Voss technician assured us that the other repairs recommended by the other provider were not necessary. And we didn't need to replace the unit after all. But when we eventually do, we will go back to Voss.
    - Valerie S.
  • D
    Provided a confusing description of heat pump problem adding unnecessary repair items for repair estimate of $600.00+. Chose to pay service inspection only, which was $90. Called Voss in M'boro next. They repaired for less than $50.
    - Kevin S.
  • A
    I called this company because they had installed the circulator 12 years before. When I called, I told them that the circulator was leaking, but Dave came to look at it anyway, decided it was leaking, and went off to buy a new one. The replacement went smoothly and he cleaned up well. However I was charged for 1.5 hours of labor. At least 45 minutes of that was his trip to the store.
    - MARILYN P.
  • A
    They are the same company that installed the boiler a while ago, so I know that they always do a good job. Once they also took out and installed a new sink. They have a minimum charge of $100, which I think it's a little bit high because sometimes what they have to do is really minor.
    - MARILYN P.
  • A
    Very well -.
    - Edward L.
  • A
    unknown
    - Jim p.
  • A
    unknown
    - Bethany R.
  • D
    .
    - Ron D.
  • A
    I was very pleased with the whole service experience. I will definitely use Jacobs again and give them an A+.
    - Nancy H.
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HVAC Contractors in Makanda

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