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Home Improvement reviews in Makanda

  • F
    Heartland Residential took over from long-established HVAC business Williams Heating and Air in fall of 2013.  We have had a maintenance agreement with Williams since the early 1990s and their service was consistently excellent.  When Heartland Residential took over in fall of 2013, we signed a maintenance agreement with them thinking that with Williams' reputation they would be a good company. Heartland Residential was called early on the afternoon of December 29. After no response for hours we called the emergency number and was told that only even though we had a maintenance agreement that only one service tech was on call and there were 12 people in front of us, all with maintenance agreements. Tech didn't show up until the next day and told us the furnace would need to be replaced and that we would receive an estimate.  Estimate took another day to complete and office informed us that furnace would take a week to replace.  All of this in subzero temps.  This company is not equipped to handle the level of residential business that Williams performed.  They are understaffed although the staff they have is knowledgeable. Beware to anyone working with this group.  This is not the professionalism or level of service of the company they took over. 
    - Jo N.
  • A
    After having another provider recommend not only replacing the capacitor, but also some additional more costly repairs, we decided to contact Voss for a quote on a replacement unit. After checking the unit and replacing the capacitor, the Voss technician assured us that the other repairs recommended by the other provider were not necessary. And we didn't need to replace the unit after all. But when we eventually do, we will go back to Voss.
    - Valerie S.
  • D
    Provided a confusing description of heat pump problem adding unnecessary repair items for repair estimate of $600.00+. Chose to pay service inspection only, which was $90. Called Voss in M'boro next. They repaired for less than $50.
    - Kevin S.
  • A
    First to respond to my request for an estimate. Understood exactly what was needed with minimum explanation. Worked well within my schedule, and was extremely prompt.
    Very effectively removed piles of wood I had stacked in several places. Removed trees with no damage whatever to house and garage - which was my primary concern.
    Ellis Tree Service was concerned with possible damage to sidewalk. Took precautions to prevent that damage, but sidewalk was still cracked. Cracks not really visible until several hours after vendor left, and becoming more visible as weeks pass. Probably not bad enough to require replacement, and I did NOT call to complain.
    Left ruts in several places in grass. This was at least in part due to the desire to work within my schedule. Truck was very heavy, and lawn was softer than expected. Nothing that can't be fixed with a little effort - just annoying. A few small limbs on trees in staging areas were broken. Again nothing serious, and something can be fixed with less than an hours' effort.
    - Mark B.
  • A

    The plumber we had hired backed out at the last minute and we called Absolute Plumbing. Brett came out and started right away to he

    lp us out. He even worked on Saturday to finish before the floor was poured.
    - Angela S.
  • F
    We had numerous problems with the concrete job. The windows were put in the wrong place in basement walls. The pockets for the the steel support beam and the pads under the beams were in the wrong place. The floor is very uneven. We were not at all  pleased with the quality of the work .
    - Angela S.
  • A
    I am buying a house in southern Illinois but I'm not living there yet. We were looking for people to start clearing the back yard. (It's in the forest) Most contractors wanted up to 600.00 to take down one tree. I keep looking and found Reed Anderson. He has more than reasonable rates and does a fantastic job. He took down four trees for me, hauled brush, bushogged, and cleared land. I can't say enough nice things about his work and rates.
    - faith k.
  • A
    I was greatly impressed. The locksmith arrived on time. He had the proper equipment and supplies and was able to perform the work quickly. He cleaned up after himself and acted in a professional manner. I would have no problem referring them.
    - Leslie F.
  • A
    I called Saffer to check for leaks after I received an unreasonably high water bill. The guy who came out checked the house plumbing carefully and finally diagnosed a leak underground on my side of the meter. He called Dave who came immediately to look at possible routes they could take with the new pipe. He gave me estimates for two different routes. Two days after they did the work, we had a heavy rain, and the trench they had filled washed out. I called them, and they came right out to fill the trench again. They were pleasant and hard-working. They cleaned up well.
    - MARILYN P.
  • A
    I called this company because they had installed the circulator 12 years before. When I called, I told them that the circulator was leaking, but Dave came to look at it anyway, decided it was leaking, and went off to buy a new one. The replacement went smoothly and he cleaned up well. However I was charged for 1.5 hours of labor. At least 45 minutes of that was his trip to the store.
    - MARILYN P.
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Home Improvement Services in Makanda

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