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Orthopedic reviews in Macomb

  • C
    The ER went fine and I actually didn't see Dr. Urch there at all. He read the xrays and told them to splint the ankle. I was then given crutches and told to wait several days to let the swelling go down.  When I got to his office I had to hop all over his office, including hopping up onto a  step stool with a book on it , in order to take further xrays. I was lucky I didn't break my other ankle. A book is not the proper support for someone to be using to take an x-ray.

    Dr. Urch himself has a good education from the University of Virginia. Unfortunately, that is all erased by his absolute lack of any bedside manner, AT ALL!   In all of my three visits, his attitude never improved. He's contentious and condescending.

    This is an update to my original post.

    I think that while Dr. Urch is an adequate doctor, his personality makes it difficult to trust him or like him. I was describing my visit with him to a table full of people at lunch one day and while I hadn't mentioned his name, one of the other women asked, "Are you talking about Dr. Urch?"  I'd described him as contentious, impatient, and condescending....she nailed it in one!! She refused to go back to him after her first visit as well. And another woman also said she'd taken her son there, and they also refused to return. His personality is hurting his practice.

    In addition, he failed to write a prescription for an ankle scooter that is considered to be the 'standard of care' when you have a break that is required to be 'non-weight bearing' for a month. He didn't do it and I ended up buying my own, only to find out later this was covered under insurance and that he simply hadn't done it because he didn't want to. It would have saved me a lot of money and been so much easier. Later he gave me a hard time for having purchased one....when it's what the industry 'outside' his office finds to be 'normal'. The guys a grouch, and doesn't support the well-being of his patients the way he ought to.

    - Haskell E.
  • C
    The diagnosis and treatment went well with the initial medication resolving the pain.  The dissatisfaction started with the billing of $298 for the first office visit which lasted about 20 minutes.  The followup visit on March 8 was 15 minutes and we were charged $113.  I contacted his billing clerk Debbie by phone on April 19, questioned the initial fee as being unreasonably high and requested a copy of the office notes under HIPAA.  She said the fee was their standard and the notes would be mailed to us.  A month later, having not received the notes, I wrote a letter to Dr. Wheeler on May 17 requesting them again and asked him to call me to discuss the charges.  To date there has been no response. 
    - C. Clay C.
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Orthopedic Surgeons in Macomb

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