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Roofing reviews in Machesney Park

  • D
    Trafton Roofing & Repair Service
    We are new to the area, so we reached out to Angie's List to review options and ratings to find a company that was the best out there. They answered the phone right away (much appreciated), but said that the soonest they could get out would be mid the following week. We waited patiently because they had great ratings and a great website that looked like they knew what they are doing. Unfortunately mid week came and went and no word back (which is frustrating when a leak could lead to further damage). I waited a couple more days and then called them. They told me they couldn't get us in for at least another week at minimum. We decided we can't wait any longer to get the repairs done and can't trust them to actually call us, so we are reaching out to other companies.
    - Gerrod W.
  • F
    D T Construction
    He didn't show or call. When I called him he said he had checked my roof, when I wasn't home, and roof and gutters were in good condition. He tried to tell me he had set up the appointment for any Friday. This is not the case because I was told I had to be home for the check. I've since had Lask here and the problem was my Gutter Helmut's had been re-attached by a previous roofer incorrectly. That's what caused all my problems last winter.
    - Leonora H.
  • A
    Elite Seamless Gutters, Inc.
    First off the owner of the company John was a true pleasure to deal with he went above and beyond the call of duty and his team had my whole house completed in under a days work. So big kudos for that. Back to the owner John he called numerous times to make sure everything was going well and let me know my houses curb appeal will be greatly increased with the 6 inch seamless gutters and gutter guards I had installed. He was excited to see my reaction once the job was complete. After the job was complete wow is all I can say! John was spot on with his assessment. It is a true night and day difference. My 6 inch seamless gutters look spectacular to say the least. I never thought I would be so excited about gutters but it really does bring your house value and curb appeal up. This was definitely a sound investment that I do not regret for one minute. Thanks to John and the crew at Elite for a job well done! I would not hesitate to hire this company again there craftsmanship is off the charts. Well that is my review great job guys I appreciate it! P.S. pictures coming soon:)
    - jason o.
  • D
    Vinyl by Voiles
    We started out hiring John to replace windows. In discussions, he asked if he could bid on some siding we wanted done, flooring installation and kitchen cabinet installation. He also was going to replace the garage door. Along with replacing the garage door, he agreed to wrap the trim around the garage door with the same wrap that he used on the windows. His rates were comparable. He wasn't low, but very close to other bids we had. John was on site for the window installation and the siding. Once the flooring installation started and the kitchen started, John was no longer on site. If I needed an update, I had to call John. I should mention that the largest window in the order came in with the inserts crooked. John reordered the window but said it was only 1/8" off. He made it clear he wasn't happy that I wanted the window replaced. The garage door was tentatively scheduled for 3 weeks. I called after 3 weeks and John said it would be in the next week, Thursday or Friday. He came and tore out the existing trim around the garage door and put the new trim on. When he did this, it left a gap all around the garage door. This is a heated garage. It's been very cold in this area but I thought it was only going to be a week. Thursday went by and Friday went by. On Monday I called John to ask about the garage door. He said he had forgotten to call me. The door had come in with a damaged panel and had to be reordered. I will admit that this made me angry. I mentioned to John that the wind was coming through the garage and in the house because he hadn't blocked around the door. He said it "wasn't his fault" the door had come in damaged. He didn't know the garage was heated. Then he said that I couldn't talk to him like that and I was calling him a liar when I said that every person working in this house knew the garage was heated because we kept reminding them to keep the walk door closed. I went to Home Depot and bought insulation and stuffed it all around the door to stop the wind from coming in. I cancelled the door with John because he couldn't tell me when it was going to be delivered. I ordered through another company. The door came in when they promised and it was installed with no problems. Things went downhill from there. The trim on the flooring was done really poorly. The nails weren't punched in and the corners weren't cut nicely. We asked that it be corrected. The wall in the kitchen that they had to shim out to allow for the cabinets to be installed had a problem. They made sure the wall was good for installing the lower cabinets but really messed up the wall above the cabinets where the windows were. When it was pointed out by my husband and son, John said no worries, they would fix that! We kept asking John's workers when they were going to fix around the windows. They kept saying they would get it done today or tomorrow. We asked them 3 times. The last time we asked, they said John told them they weren't supposed to fix that. It took a heated argument between John and my husband with John saying, "I supposed you're calling me a liar too," John agreed to come and trim the window frame so that the trim could be put back up. He made arrangements to do this when the new window came in. Despite the kitchen turning out really nice, if it hadn't been for our designer staying on the installers, there would have been several items not completed, such as trim not finished. I really appreciated the involvement of our designer, Denise Schultz. Well, the new window was bad again! John trimmed the window alright. It's is such a bad job. It looks like they took a chisel around the window. I really think it's payback. Remodeling is difficult enough without having to keep track of the contractor. There are always unforeseen problems. I would not recommend John to do any work. If you encounter any problems, it's not his fault. Therefore, it's not his responsibility. He told us that we were nit picking him. And, if you have any conversations with him, make sure to take notes and have him sign the notes. Otherwise his memory is vague.
    - Joe G.
  • A
    Elite Seamless Gutters, Inc.
    The guys did a great job. Gutters and gutter guard looks great. Already have leafs falling from neighbors tree over garage and a rain no leaves in the gutters gutter. Guard works great. Recommended these guys and their products.
    - Ross W.
  • A
    Angel Handy Services Co
    His name is Brian Dougherty. He���s good. He does all kinds of stuff. He is a handyman, he does whatever I want him to do. I haven���t gotten the bill. He charges about $187 to do the gutters and the windows. I wouldn���t be hiring him unless I rated him an ���A���. I think his price is reasonably. I don���t have anything to compare the price to. I think he does a very good job. He is very responsive. It���s just him that comes out.
    - barbara p.
  • F
    D T Construction
    We have a basic ranch house and it took them 3 days to reroof the house and on day three they worked until 8 p.m. because they promised it would not linger for a fourth day. They threw shingles on the ground didn't use tarps or a shoot. I wish I had taken a picture so you could have seen the disaster that was in our front yard for over two days. Due to a bad hail storm everyone on our street needed to have their housed reroofed and so far everyone's roofing job has started and completed in one day by professional teams of roofers. After DT got our house reroofed (please check out the picture attached of the "new" vent they put on the roof ) we cancelled the rest of the job and are finding someone else to re-roof the shed, repair the pergola and replace the damaged siding. The crew was in experienced and included one poor woman who carried the shingles by hand from the yard a trailer. The poor woman did that for 2 days nonstop. They left nails and staples in the street in front of our house and one of our neighbors got a flat tire while the crew was working here. They gave him $20 for his troubles. Today we continue to pick up pieces of shingles and nails in the yard, in the flower beds, on the deck, down the driveway, sidewalks and on the street. They said they used a magnet to pick up the nails but they did an extremely poor job of it. Our yard and deck are full of sand from the shingles as are our gutters. The clean-up job was extremely poor. Overall it did not go well.
    - Cathie H.
  • A
    Rockford ProWash
    Chris (the owner) was very friendly and responded immediately to emails and texts. I called him on Wednesday (May 31st) and he was out Friday afternoon (June 2nd) to do the work. I could not be more happy. The siding on the back of our house was actually green in places from the algae. Chris and Steve made the siding look like new again. I appreciated the following things about their visit: they were punctual, professional looking, cared about not damaging any of my property or plants, took a good amount of time to set up and make sure everything was proper before beginning, thoroughly explained the procedure and asked if I had any questions, worked efficiently and the work looked great! They also cleaned the front sidewalk, which now also looks new and fantastic. I am very pleased with how it all turned out and my only regret is that Chris does not do plumbing, carpentry, landscaping, roofing and HVAC. If he did, I would hire him to do everything.
    - Dana K.
  • A
    Mindset Enterprises
    With each job that Robert and his crew have done for us, we found that he was extremely professional, courteous, timely, and if there were issues or problems he always discussed them with us before proceeding. Robert is our go-to-person when we have items that need correction for our old house and we will continue to be that person we depend upon. (Retired in Rockford).
    - John L.
  • A
    XL Contracting
    The process was simple and straightforward. No issue with receiving estimate, having work done, or insurance payments. Was surprised how quickly the job was done; in around 6:30am and cleaned up by 1:00pm. They do use exclusive subcontractors, but out of the 4 estimates, only 1 claimed to use their own staff. Sales pitch was fine with no pressure; communication was good, no reason not to hire them again if needed. One minor gripe that didn't impact the outcome of their results was either a misunderstanding or miscommunication regarding a supervisor being on site. I was expecting a supervisor to introduce him/herself and let me know when cleanup was done and they were leaving.
    - Phil K.
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Roofing Contractors in Machesney Park

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