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Hvac Repair reviews in Machesney Park

  • A
    Wilburn Heating & Air Co.
    John Wilburn arrived right on time. He quickly diagnosed the problem as a frozen screen that I wrongfully put on the outside exhaust pipe. He then did an excellent inspection and cleaning of my furnace components. He has such a great, calm, pleasant, yet professional attitude. Very reasonable cost for the work. Really dedicated to doing a excellent job.
    - Leonard J.
  • F
    Axberg Htg Co Inc
    They charged me $917 for replacing the inducer motor. I had to call three times for a break down of cost of parts and labor. They said the cost for the motor was $725, and labor was $192. They also charge a $80 fee for coming out. This fee is waved if they do the work. However, the waver was probably added to the cost of the motor. I checked on line for the cost of the motor. It was less than a $100. That is the most I have paid for any kind of service like that. They are very crooked. I will never use them again.This is the first time I have ever written a negative review about a company.
    - michael p.
  • A
    Leith Heating & Cooling Inc.
    From my initial call to Brian I knew that he was genuinely concerned about helping with my mom's furnace since the temperature was dropping quickly and I was having difficulty with diagnosing the problem myself. He sent his technician over and he carefully diagnosed the problem and found a defect in the control board that I had installed a year earlier. These guys are very helpful and they treat their customers like family.
    - MICHAEL J.
  • A
    Jim Holder Heating & A/C
    I spoke with Jim and one of his techs a couple of times to ask questions about the differentiators between the two systems. They were happy to take my call and answer my questions. I decided on the Amana system and asked them to install a new smart thermostat I had purchased. We were able to schedule installation the next week. Installation was fine; the techs were done within a few hours. The techs were professional and friendly, and they completely cleaned up once the job was done. I did notice a problem the next day and called. I received a return call within a few minutes, and within a couple hours later the tech was at my door and the issue was resolved. His office team submitted all of the warranty paper work and provided the needed information to claim energy rebates offered by my local natural gas and electricity utilities. Overall, I was pleased with the entire process and the people who performed the work.
    - Phil K.
  • B
    Jim Holder Heating & A/C
    He was able to identify the problem and fix the leak. I thought he did a nice job but his price for the service seemed a little high. Especially when I asked how much it would cost to do a duct cleaning and he said $750.00. I thought it should be half of that cost from personal experience in the past so that made me wonder about the pricing. Other than that I was very pleased with the service.
    - Antonio F.
  • B
    Allen Heating & Cooling Inc
    It was $179.  I would use them again. It’s just that I found someone who’s a little more better priced. I don’t want to say, “no”, because they were very good. They came out when it was late in the afternoon and my furnace wasn’t working. He was here within an hour. It was a very last minute kind of thing and he had it up and running within a couple of hours. I was very pleased.
    - Julie G.
  • D
    Axberg Htg Co Inc
    Tech came out and said we have a freon leak. He didn't clean anything or try anything else and told us we need a new unit. We were told it was a free estimate but cost is $125.00 for absolutely nothing! Also the prices were twice as much as we were quoted by other companies but we thought it was a free estimated....not so much .
    - Heather D.
  • A
    Carlson Heating And Cooling
    Highly recommended!  Did not recommend anything I did not need and the price was reasonable.  Offered to show me how to maintain the unit to keep future repair costs down.  Recommended a maintenance schedule that was reasonable to keep my furnace in good working order for years to come.
    - Angela M.
  • D
    Axberg Htg Co Inc

    On 9/1/15 our A/C unit was not cooling our house. We called Axberg, which is now called Black Diamond, late in the afternoon and they were able to come out that evening.  The technician came out and replaced the capacitor and cleaned the unit. Charged us $298.  We were very pleased with the service until on 9/6/15 when we had the same problem occur again and our house was once again not being cooled properly. I called Axberg and spoke with the lady who answered the phone and explained that we had just had our unit serviced and were having the same problem. She said she would send someone out.

    About 1.5 hours later a technician arrived and after checking the unit showed us some wires that appeared to be burnt and said the capacitor was bad again. He blamed it on the unit not being big enough for the square footage of our house. He replaced the wires and the capacitor and recommended replacing the unit with a bigger one. We have had this unit for 10 years and it's never had a problem cooling our home and the square footage has not changed.

    He went back to his truck to call his supervisor to see what the charges would be for this service call.  He came back with a bill for $328 which included a $75 after hours fee which I was not informed of when I made the initial call to the office. He also charged an additional service call charge.  The website is deceiving because it shows 24 hour service and does not mention anything about after hours fees.  So what constitutes "after hours" if they advertise 24 hr. service?

    We scheduled an appt. with him to send someone out the next day to give us a an estimate on a new unit.  When the sales representative came out the next day he gave us a quote for the same size unit. I asked him why he was trying to sell us the same size unit when the technician had told us it wasn't big enough to cool our home . He said he had no idea why the tech had told us that because the size of our A/C was adequate for the size of our home.  Unfortunately I feel like the purchase of Axberg by Black Diamond has affected the quality of service. I will be looking elsewhere for any future heating & A/C services.



    - Julie G.
  • A
    Carlson Heating And Cooling
    Went perfect ! This was the first time I called Carlson Heating and also it was on a Sunday !  He was professional on the phone and said that he had some things to rap up but will give me a call when he would start heading to my house. With in the hour he called me back and was heading to my house.When he Arrived he introduced himself shook my hand. Mike started to work on my air conditioning found the problem and replaced the Contact Switch. He put a a better switch on that was fully covered so those pesky earwigs would not enter into the switch contacts. He replaced the switch and explaned to me about some matinance on my Air Conditioner shook my hand and was on his way.Mike is a nice guy! I am So Glad that I called Carlson Heating and Cooing.I am very Happy and Impressed!
    - Scott M.
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HVAC Contractors in Machesney Park

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