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Bathtub Refinishing reviews in Loves Park

  • A
    After a hiccup on scheduling, the work was done in one day in a clean, dust free, clutter free, professional manner. The workmanship was excellent. Installer had 27 years of experience and owned his installing company. All debris was carted away, floor swept, wiped and very clean. Tarps layed over carpets. Walls were not scratched.
    - STEPHEN W.
  • A
    It was a very positive experience. Everyone we dealt with were super friendly and professional. I would highly recommend Bath Planet to anyone. They took the time to make sure it was done right. They came in at 8 am and didn't stop until it was done. (about 6 pm) They were polite and exacting.
    - Pat S.
  • D


    We purchased a walk-in tub from BathPlanet of Chicagoland in September of 2013, and installation was done on October 29, 2013.  They were called back twice immediately after the install because there were leaks after their installation.  It was like pulling teeth to get them to schedule a time to come out.

     Now, Sunday, August 3, 2014 the waste/overflow assembly on the walk-in tub, broke off from the tub when opening the drain after a bath.  I called the 800 number that night and BathPlanet of Chicagoland called us back on Monday, August 4.  The representative on the phone said that the sales manager would get back to us within 24 to 48 hours, and that he is the only one that schedules all of the service calls.  We ended up having to call back instead.  Then, the sales person waited until Wednesday, August 6th to inform my mother that he had to find out if it was something BathPlanet had to repair or if American Standard had to do it.

    Charlie from American Standard contacted my mother immediately on Wednesday, August 6th.  He instructed us to take pictures of the items that needed repair and to email them to him.  That afternoon I called Charlie and discussed our issues and I come to find out that American Standard has nothing to do with the repairs and installation except to get parts to the installer.  BathPlanet made it sound like they had to find out whether they or American Standard was responsible for the work.  If American Standard is only the manufacturer, which they are, installation is not their responsibility.

     In my conversation with Charlie, I find out that I have a fiberglass tub, instead of the acrylic tub I was supposed to get.  I feel that I was misinformed by BathPlanet when I signed the contract, because all the documentation I have is for the installation of an acrylic tub and I was told that there was a lifetime warranty, but never received specific documentation.  American Standard informed me that the components on an fiberglass tub are under warranty for 5 years, the tub for 10 years, and the seal on the tub is lifetime.  If it was an acrylic tub, the components would be under warranty for 10 years, the tub for 15, and the seal having a lifetime warranty.

     BathPlanet advertises a Lifetime Warranty and they have it written in on my contract, but the warranty details on the back of the contract are vague and I honestly don't know what BathPlanet has warrantied for a lifetime. 

     We never received an owner's manual for the tub, until my conversation with Charlie at American Standard, who was nice enough to email me a copy of it.  Also, I didn't find out until Wednesday, August 6th 2014 that the wrong tub was installed. 

    Charlie shipped the parts needed to BathPlanet on Thursday, August 7th, 2 day air, to be received by Monday, August 11th.  At that time he suggested to me that I should call BathPlanet back as soon as possible to get scheduled for the service call.  So I call on Friday morning, August 8th to set this up, and the receptionist informs me that the sales person is on vacation and that he was the only person that could schedule the service call. 

    We called twice the Monday, August 11th,  to check with BathPlanet to confirm that the parts were there.  The sales manager told us that the parts weren't there, and at 2:00 told my mom that he received all the parts for the day that he would be receiving, and that our parts were not there.  He mentioned to her that he would schedule a service call with us as soon as he received the parts.  I contacted Charlie at American Standard and asked him to forward me a copy of the delivery confirmation.  Parts were to arrive at BathPlanet of Chicagoland by 4:30 PM Monday, August 11th.

     I called, again, on Tuesday, August 12, at 12:00 PM to check to make sure the parts had arrived.  The sales manager gets on the phone and tells me the parts aren't there.  He wasn't even going to bother to check until I told him that American Standard forwarded me the delivery confirmation stating that the parts would be there by 4:30 PM on Monday, August 11th.  The sales manager then reluctantly said, "I can take a look in the back and see if they are here."  Ya think?  So he unwillingly gets off the phone and goes to check and see if the parts are there, and low and behold, he has them.

     So I proceed to ask him to get us scheduled for the repairs, then he tells me that the owner, Dimitris Nacopoulos is the one that schedules all of the service calls, and he wasn't in.  He then tells me that Dimitris mentioned to him that they probably wouldn't be able to get anybody out until next week because none of his installers are available until then.  Since the sales manager obviously couldn't help me or didn't want to help me, he asked if I would like Dimitris' voicemail and I said something along the lines of I guess I have no choice.  So instead of being transferred to Dimitris' voicemail, I get a busy signal and have no choice but to hang up.

     I called back immediately and briefly explained the situation to the person who answered the phone, and left a detailed message, stressing my concerns, for Dimitris to get back to me as soon as possible.  He gets back to us and tells us it's going to be about a week.  Finally, their installer comes 3 weeks later, they failed to inform him that he was replacing the the drain/overflow assembly for a walk in tub.  He thought he was coming to repair the drain for a shower surround.  So they sent him without the parts from a location almost 80 miles away from us.  So, he is forced to come the next day to finish the job.  My mother was very upset at this point and the installer (an outside contractor) got the brunt of it.  He didn't deserve it but we were fed up.  So not only do they treat their customers like crap, they treat their contractors like crap.

     If BathPlanet of Chicagoland has a lifetime warranty, they should honor it.  I feel like we were ingnored because we already paid for the the tub, and since this was a repair, and they have a lifetime warranty, they don't want to bother sending people out for the repairs.

    We have 1 bathroom and went 18 days without a tub, that my mom needed.  I should also be entitled to BathPlanet covering any component costs for the bathtub, and the tub itself for an additional 5 years after American Standard's warranty has expired, because I paid for an acrylic tub with a 10 year warranty on components, and a 15 year warranty on the tub, but received a fiberglass tub instead with only a 5 year warranty on components & 10 year warranty on the tub.  Again, I was not aware of this until my contact with American Standard and after receiving a copy of the Owner's Manual from them, that specifically talks about the warranty.

    - Laura N.
  • B
    - kevin p.
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Bathtub Refinishers in Loves Park

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