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Towing reviews in Lombard

  • A
    Nofsinger's Auto Repair Inc
    Nofsinger's was our first choice because of the great reviews they had received on Angie's List.  But because they weren't able to respond in a timely manner due to other commitments, they referred us to another service who had capacity.  Wow!  It was so nice to deal with a company who puts the customer first.  Even thought Nofsinger's didn't receive our business, we will not hesitate to contact them again as well as tell others to do the same.  Nice job!
    - TOM & MARY H.
  • F
    AAA MOTOR CLUB
    I have been a member of AAA for at least five years. I purchased a membership primarily so that in the event of my car being disabled I would have reliable, prompt service.
    On July 15, 2013, I came out of the grocery and my car wouldn't start. I called AAA to arrange for a tow to my mechanic's station five miles away. The representative kept me on the phone for 12 minutes getting lots of identifying information. I patiently gave her the necessary information. At the 13th minute, she asked if she could put me on hold while she checked on the availability of a towing service. After a minute or so she returned and said that she was sorry but the towing service companies were busy and no one could come to help me for up to two hours. Being incredulous, I asked, 'You mean I might have to wait two hours before getting help?' She said, yes. She then offered to call me back after checking an auxiliary list. I had no idea when she would call back with a possible second option. By now I had been talking with AAA for a total of 20 minutes and still had no promise of timely help. The time of day was about 10:00 am and the temperature outside was about 82. The groceries that needed refrigeration were at risk.
    About eight minutes after ending the first call to AAA, I got a call back from a representative who said she checked the auxiliary list of tow truck services and regrettably she said my wait would still be up to two hours. I told the representative that I became a member of AAA because I wanted peace of mind with reliable service I thought they could provide should my car ever become disabled. I told the representative that AAA was not providing timely service for my emergency need. Waiting two hours for a tow in any emergency situation is entirely unreasonable.
    I told the representative that I was terminating my membership immediately and she showed no sign of caring about my displeasure with AAA. I then called a towing service on my own. West and Sons came within 12 minutes. Tow problem solved.
    I will not do business with AAA ever again. I have no confidence that they can meet a towing need in an emergency. This situation proved it. I can only imagine how bad their service is in a winter storm. Fortunately, I won't ever know because I won't be contacting AAA ever again. And I am going to share my experience with everyone I know cautioning them that if you're thinking they'll be able to respond to an emergency in a reasonable period of time, think again. In an emergency situation, you get one chance to get it right otherwise your reputation is negatively affected.
    I will never do business with AAA.

    - Cynthia R.
  • A
    Nofsinger's Auto Repair Inc
    They are quick to get the repairs done. They have their own tow-truck which is really nice. Their prices are reasonable. They are honest. If they find other things that may need work, but are not emergencies, they will tell you you might want to get these things fixed in the future, but they are not going to push you into it. Once they figured out what was wrong with my car, they immediately called me and told me what needed to be fixed. Within an hour they got back to me and gave me options. They constantly kept contact; I didn't have to call them to find out what was going on with my car.
    - Melissa G.
  • A
    Nofsinger's Auto Repair Inc
    I actually joined Angies to find a new auto shop, and dfiscovered Nofsingers through AL. I was having knocking in the left front suspension, and also wanted to have my trans serviced (flush and filter). I also thought that I might need shocks and maybe some brake work. After leaving the car, the mechanic called back and described the work I needed, and said I didn't need shocks or brake work, but I did need tie-rod ends. The work was done in a very timely fashion (in-and-out in a day), and the mechanic insisted on showing me the parts he removed, and fully explained all that he had done. In addition, they cleaned the car thoroughly, inside and out. Furthermore, they also fixed a taillight on my wife's car, completely gratis. Overall, an extemely satifying discovery, and I have used them again since.
    - Kevin D.
  • A
    WEST & SONS TOWING INC
    I WAS VERY PLEASED WITH THE COMPANY OVERALL. BOTH THE DISPATCHER AND THE DRIVER WERE FRIENDLY AND COURTEOUS, AND THE WORK WAS DONE QUICKLY AND PROFESSIONALLY. THE DRIVER ALLOWED ME TO COME ALONG IN HIS CAB TO THE SERVICE FACILITY, AND ON THE WAY THERE, OFFERED SEVERAL HELPFUL TIPS AND SUGGESTIONS ON WHAT THE PROBLEM COULD BE. THE PRICE WAS A LITTLE HIGH, BUT NOT HORRENDOUS, AND BECAUSE OF THE GOOD EXPERIENCE, I DID NOT MIND PAYING IT. I WOULD DEFINITELY USE THEM AGAIN.
    - CHRISTINA W.
  • A
    A TO Z AUTO & TRUCK REPAIR
    unknown
    - Janet G.
  • A
    Nofsinger's Auto Repair Inc
    unknown
    - Mayur S.
  • A
    Top Line Towing
    I would definitely recommend Top Line. He came as soon as I called.
    - BARBARA J D.
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Towing Services in Lombard

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