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House Cleaning reviews in Lisle

  • F
    Euro-Maids Inc
    I don't know who or what has changed with this company over the last year, but I will never use their services again, solely based on the phone call that I just had. On a recent visit, the women simply did not do a good job. They were scheduled to come out today to re-do the work. They were able to come earlier than expected (huge plus), they were respectful, and did a far better job than before. Moments after they leave, I had missed 3 back to back calls from their office because I was in the washroom. One of the women came back in and asked for me to call. I said, "sure, no problem. Is something wrong?". She said that sure, but if I could please call them... Now, side note- I had not filled out the credit card authorization form previously because I wasn't happy with the work. Just before the women initially left my house, I had forwarded the form to my office staff and asked if they could fill it out and send it in. Cut to the phone call. The woman on the other end tells me that I need to pay because the card on file doesn't work. I explained, "I know. It is an old card, but my staff will be calling you with the new info". Two different times I'm put on hold without asking if I'm okay to be put on hold...just suddenly there was silence. Unprofessional, but okay. For very literally 5 minutes straight, the woman is speaking to me in a raised voice and an accusatory tone about how I need to pay them and that the card on file isn't working. I lost count of how many times I had to say, "I know that.. it is an old card. My office staff will call you with the new credit card information. ..what is the problem?" This turns into her demanding "what staff? what is your business name? what is the address? who will be calling?" Finally I started to have a very serious tone in my voice because how offensive can you be? I asked, "why do you need to know my company's address?" She goes off again and I said, "I run a company with 5-8 people in my office. I just sent the form to them maybe 5 minutes ago. They will call you with my company card as soon as they have a moment. I don't see what the problem is." To which she responds, "the problem is that we performed services that you need to pay for and the card that we have is not working. You need to pay with cash, credit, or check now, while we are there." There are few times where I have ever been so flabbergasted and offended. I finally told her, "I do not appreciate the accusatory way that you are speaking to me. You are treating me as if this is 5 months down the line and I'm outright refusing to pay, when I have told you from the beginning that my staff will call you with the information today... In no way, shape, or form did I say that I wasn't going to pay......" She upsettingly said, "when today? They need to call during the day." I told her in absolute amazement, "well they obviously aren't going to call at 1 in the morning... I will never use this company again based on this phone call alone." With an uncaring, almost challenging voice, even more raised than before, "OKAY. THAT IS FINE." I run a restoration company and recently started recommending them for cleanups. Dear god, I will never stop telling any company or homeowner this story. I just genuinely can not believe how I was just treated over the phone. I understand the importance of paying on time and making sure that you are paid on time. However, there is a right way and a wrong way to follow up and again, I never said that I wasn't going to pay. From the first response, I said every time that my staff will call you with the correct information and that I had JUST emailed them regarding it. And then you're going to challenge me on what my business is? Unreal.
    - PAIGE C.
  • A
    Happy Sky Cleaning
    I was impressed with the promptness of this company. Got all my answers to my questions right away & I loved the fact that they were able to assign someone to come & clean as soon as the very next day. I was even able to talk to someone after my regular business hours (6:30 p.m.) which was a huge plus in my book since most other places were closed by this time. I live a very busy life & I have to be spontaneous at times, so this business was definitely perfect for my needs. Their prices were very reasonable for the amount of work that needed to be done. Maria was assigned to help out & she was excellent & did an amazing job. She was nice, professional, & is very talented with getting the most toughest stains out! I will definitely be using this service again!
    - Christine B.
  • F
    Emilia's Cleaning Inc
    First she wanted to know where the supplies were, I said you are suppose to bring your own and she said let me go to my car.(What?) I thought she did a good job and typed her $20.00. She left and I did not check anything. Then I found that in the bedroom she did not dust everything. The shelves that the TV was on. She did not dust or vacuum behind the table that I was using for a night stand, there are only three small legs and you can see through it and it is easy to clean all around it, nothing was touched. If she did not want to move anything she just dusted around it. In the hall way I have a hall table with a shelf at the bottom and she did not touch it. I asked her did you clean the top of the refrigerator and she said yes she did. No she did not nothing was cleaned as nothing was moved and the dust was still there. I have a shelf in the kitchen and she did not clean anything on the shelf. I had some splatter marks and nothing was cleaned. I am very disappointed as she had 4 hours which for what she had to do should have taken her 3 hours at the most. I am sorry that I tipped her and I am sorry that I used this service. I don't know how or why they got on Angie's list. Makes me hesitant about Angie's list as they are suppose to be checked out. I will not use them ever again. Very disappointed in Angie's list as well.
    - John H.
  • A
    Eva's Maids
    I called Ewa's Maids last minute before Thanksgiving. They squeezed me in their tight schedule. Even though it was late afternoon the crew arrived on time and was positively motivated to work. 2 maids perfectly cleaned my apartment. Thanks to their magnificent work my place was ready to host Thanksgiving dinner.
    - Paulina L.
  • A
    Anna's Maids
    I worked with this service in getting my home ready for a move out clean. The house was in terrible shape after a couple bachelor tenants left. The ladies stayed longer than expected until everything was looking spotless. I had a service do a cleaning like this once before and wasn���t even comparable to what was done here. Highly recommend any of their services.
    - Paulina L.
  • B
    American Maids
    There were some scheduling issues but American maids more than made up for the inconvience. As for the cleaning, the kitchen looks incredible, my stove is as clean as it was the day I took it out of the box. My only complaint is that they did not dust any of the furniture or make the beds.
    - Adam H.
  • A
    Better Maed Cleaning Services
    Angie and Kaley were prompt, polite and very hard working, everyone took pride in their work and cleaned every area.  Once finished we felt we could finally move into the property, that previously was inhabitable.
    - Adele C.
  • A
    Simply Clean
    The job required the post remodeling cleaning of a vacant 2 BR, 1.5 bath condo prior to listing it for sale. The woman did a wonderful job. She was professional and extremely thorough.


    - Mark K.
  • B
    Simply Clean
    I was very satisfied with the work performed at both locations.  We had one or two small issues but not things that would prevent me from using the service again.  The house we moved into has a lot of pretty high areas that needed to be dusted.  In my initial email to the company I had explained this and indicated that I could provide a ladder.  On the day of the cleaning, the women complained about having to reach the high areas and tried to have my teenage son dust the high areas.  Though they weren't happy about it, they did use the provided ladder and dusted those areas.  On the day of the move out clean, the woman was extremely thorough but  the cleaning took a lot longer than I expected.  I appreciate what a great job she did, but I wasn't really prepared for the job to take the entire day.  This is really a complaint-- just something to note.  Overall, we were very satisfied.
    - Maria K.
  • A
    Euro-Maids Inc
    I've been using them for more than one year. They're professional, on time and you are secure. All maids are checked. Their pricing is the best. I compared them with other service in the area. They're cheaper two or three times than other services. They are registered secure and this means a lot. They're the best.
    - Vesna S.
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Home Cleaning Services in Lisle

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