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Flooring reviews in Lisle

  • A
    CCCM Inc
    Completely renovated a master bath with everything custom. - Jody & Brian did wonderful job. Jody is very detailed and has very clever ideas on look and style. Start to finish job went perfectly. I have used them in the past and would definitely use them in the future. Highly recommed them for what ever kind of job you have in mind - no BS they tell you like it is and then do what they say they will do, and they stand behind their work!
    - W. G. S.
  • A
    Bradford & Kent Custom Remodeling
    We hired Bradford and Kent for a first floor remodel and couldn't be happier with the outcome. Our designer, Laura, took our vision and created exactly what we wanted. Jake, our construction manager, answered every question we had and was extremely professional. The whole process was explained thoroughly and we were very happy with not just the design and quality of work, but the professionalism and communication along the way. Highly recommend them.
    - Katherine P.
  • A
    Razor Rock Concrete Coatings
    Ray was awesome. Attentive, responsive, and met the planned timeline. My floor looks great and I would not hesitate to recommend Ray for any other flooring job. I know he will always give me his best.
    - shawn m.
  • A
    Avanti Stone
    100% would recommend Avanti Stone to anyone. We just had one project completed, where Maurizio fit us in last minute and we've already had him out to quote a second project. These guys do amazing work, they are punctual and very informative. Maurizio came every day to start the project, check in on the progress and make sure I understood every step of the process / had input on tile placement. Amazing guys, great work ethic and unparalleled craftsmanship. We will use them time and time again.
    - Libby H.
  • A
    Fox River Cabinets
    Extremely well. Jeff and his crew (Mike & Sal) pay very close attention to details to insure that everything is done properly. When we noticed anything that didn't seem quite right, they jumped on it immediately and corrected it. They cleaned up after themselves as they went along and before leaving every day. They were able to fabricate a few items that added great final touches to the area.
    - Bob D.
  • A
    FCA Flooring Specialists
    In-store sale , measurement in home both seamless, as always. Installation crew on time, efficient and professional, installation job excellent. Found numerous staples/nails/carpet tasks in my drive way after they departed (I photographed)… We would have punctured tires had I not found & collected them but be sure your installers Buy and Use a roller magnet in the drive way after they pull away.
    - Lori H.
  • A
    We are renovating our fireplace and needed to have some new flooring added to fill in the space where the new hearth extension is going.  It was not an easy task to just add the new flooring.  Roman did excellent work with this unique situation and the floor looks great!
    - Tracy H.
  • A
    Georgia Carpets
    This is the first time we've used Georgia Carpets, and we'll use them again!  They were very easy to work with.  Phil helped us narrow down what type of carpet we wanted, and let us take home numerous samples and keep them for a week.  Returning them was easy.  Someone came out to measure, and then they offered us two alternatives for how the carpet would be laid and where the seams would be.  They accommodated our desired installation date (we were painting and having new baseboard installed, too, by others).  The two men who did the installation were courteous and professional and efficient.  The new carpet looks great.  We are very happy with Georgia Carpets.
    - Paul K.
  • A
    The big question that determined when and whether we'd remodel our kitchen hinged on the flooring.  We knew how to lay tile ourselves inexpensively, but we wanted wood floors so they would match the rest of the first floor.  We just didn't think it would be within our price range.  SO GLAD WE CALLED CITY AND SUBURBAN!!!  They quoted us a great price!  Bill Kelly was speedy with the quote, and he and Shawn were always punctual, timely, and great at communicating.  In checking things out preparatory to laying the floor, Shawn found we'd accidentally put a nail through some conduit.  His careful preparation and eye for detail saved us so much possible pain down the road!  Then, he suggested how to lay the floor in a way we hadn't planned.  Figuring he was the expert, we agreed.  Thank Goodness!  It looks so much better for following his advice!  Shawn did the floors and they look fantastic! They are beautiful and easy to clean and keep clean.  Of everything in our brand new kitchen remodel, the beautiful new wood floor that City and Suburban installed is my favorite part!   
    Ten years ago, we had used a different wood floor company recommended by my sister's friend.  That company did work that was not nearly as well done as City and Suburban, and charged significantly more.  It was that other company's ballpark estimate, given to me years ago, that made me fear we couldn't afford wood floors in our new kitchen.  That company's owner retired, which is why when I needed a wood floor sanding company eight years ago, I paid for a membership to Angies List.  It was on Angies List that I discovered City and Suburban Floor Sanding.  Companies like City and Suburban represent the true value of Angies List.  We are so appreciative of City and Suburban for the excellent wood work they've done in our house!  And we are grateful to Angies List for our discovery of City and Suburban Floor Sanding!
    - V B.
  • F
    Haris Inc
    He won my business by telling me that while he could start a week later than his competitors, he could complete EVERYTHING within 2.5 weeks (that I would have his complete focus). In the end, he started several weeks later than he had originally committed to. And then five weeks after that, he still wasn't complete. 

    My situation was unique, as I was in the middle of being treated for cancer when my home flooded, so I moved into a hotel closer to the hospital. I already had experienced some pretty bad service with ServiceMaster (obviously including the missed area of mold). So, even though Ibro delayed, I decided to still go with him because he seemed like a good man. Boy was I wrong!!! When he started (and I was able to be on site), I was surprised that he was only working 2-4 hours per day. However, I still did not expect to come back after my final round of chemo (five weeks later) to find that ONLY A FRACTION OF THE WORK HAD BEEN DONE! He claimed that he had to spend hours every day at Home Depot, which made absolutely no sense. He also claimed that moving my stuff around took up enormous amounts of time. (I am the opposite of a hoarder, and at least 90% of my belongings had already been moved completely out of his way.)

    There were also HUGE complications with the areas he had already addressed. Most importantly, he had used bleach to take care of the mold. It was obvious by the smell that the mold was stronger than ever, but he swore up and down that it was gone. (I was shocked because he knew that I was just finishing chemo and that the mold could be incredibly hazardous to me in my already compromised state!) I ended up researching mold only to find out that bleach makes mold worse on porous surfaces. I called AdvantaClean (an AMAZINGLY wonderful company) who came in and discovered a ton of mold. Ibro was so upset at the possibility that he might not get paid for this portion of his work, he kept changing his story--even claiming at one point that I never asked him to take care of the mold, but that I just wanted him to rebuild a portion of the wall??!?! (Not only had we spoken extensively about the mold remediation, it was also in his quote.)

    Second huge area was the 700 sq ft of flooring that he was in the process of installing. He had cut all of the laminate IN MY HOME WITHOUT ANY PROTECTION!!!!! We are talking layers upon layers of dust in and on EVERYTHING I owned. (Every small item within every basket was just caked in dust.) I had to fight for it, but finally Ibro agreed to pay for someone to come and clean up his mess. However, the dust was so intense that I needed to have my ducts cleaned because new layers of dust settled after the cleaning was completed. (And I am still finding areas that were completely missed.) Worse yet, the dust made me sick in my own home, further compromising my recovery.

    The third huge area was the tiling in my bathroom. While we had discussed in detail where the mosaic was to be placed, Ibro still layed it down incorrectly. Again, Ibro refused to take responsibility. Instead, he called in his son (who wasn't in the room when the initial decision had been made) to back him up that I was remembering the discussion incorrectly.

    From there, things just got worse! Ibro was so upset about the mold that I think he just gave up. As I discussed areas still in need of completion, he started claiming left and right that he had never agreed to do those things (even though he had). Within a few days, he found an excuse and said that he wasn't going to come back. Unfortunately, I had already paid him more than 95% of his fee. (When I came back after chemo, he had immediately asked for another deposit before I had a chance to realize how little he had accomplished.) Ibro claimed that I actually owed him more money than what was in his quote, including paying for paints he had purchased (which was clearly labeled as his responsibility within his quote). The only positive was that he did a little bit of VERY BASIC nuancing of a small area of wall and ceiling. (We are talking a few small swishes with a complementary color!) I was originally going to take care of this myself, but with all of the dust, I could barely handle being in my home after chemo.

    He incorrectly installed my sink (no p-trap).

    He used my good towels as rags.

    He claimed to only be able to work with Behr hardware for the bathtub, but then installed it improperly.

    He didn't protect my new floor when he painted so I have had to spend hours scrubbing to get paint specks out.

    He didn't use painter's tape, so there are paint smudges around the areas he painted.

    He under-ordered baseboard.

    He did not order any t-moldings so there are no transitions between floor types (except for one place where he just put the old t-molding in, which totally doesn't match).

    He touched up one wall with the wrong color paint (even though we had discussed it in IN DETAIL and the color obviously doesn't match). 

    He destroyed two wallpapered walls.

    Several things went  missing, including a vase, tile, and very expensive mosaic. (When I texted him about this, he did not respond.)

    He couldn't figure out how to reinstall my closet doors. (After he left, I figured this out myself within a few minutes.)

    He didn't seem to understand how to install my new sink, even having me return a perfectly good vanity (claiming it was defective).

    THE WORST PART OF IT ALL...Have you ever met someone who has to be right no matter what, who bends the truth in order to preserve his own sense of self-worth? That is Ibro!!! I can't tell you how many times I broke down in tears from having to deal with him. The drama was so intense. I was living a nightmare. I am POSITIVE that Ibro will write a response claiming that the issues were all mine. (He has already accused me of some very awful things!) 

    Please, just do yourself a favor and look elsewhere. I know there are some good reviews here, but don't be fooled. Look a the nearly 10% of people who give this company an F.
    - Hannah S.
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Flooring Installers in Lisle

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