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a brick chimney on the side of a blue house with two windows

Masonry reviews in Libertyville

  • A
    Siding Group & Windows Group Ltd
    Julie and Franz were helpful and flexible. Julie and I did a lot of talking about the color schemes. She is a good listener and took my desires into account. Her advice was spot on. They stored our siding over the winter when my cat got very sick in the fall and I did not want the noise at that time. Franz does the scheduling and keeps everything running smoothly. The workers, Franik and Viotek, were professional, on time, hard working, nice, always cleaned up thoroughly at the end of the day and did an excellent job. Their mason, Jack, did a great job putting a stone sill under our bow window. We have gotten many complements from the neighbors. This company was not the cheapest quote but they are worth every dollar. The only bad news: Gandalf the cat died.
    - Susan P.
  • A
    Hynek Construction
    I would recommend Hynek Construction. They presented a competitive bid, explained the process, had me make decisions on some items but provided recommendations. They showed up early, worked hard and cleaned up afterword. They kept me informed of the progress and any issues. A very professional company.
    - ELAINE M.
  • A
    Coast to Coast Masonry Group Inc
    It took two days and they performed all of the work they said that they would. They cleaned everything up before they left and I am very satisfied with their work. The bricks were old so they couldn't match the color perfectly but it was very close in color and I don't notice it when I walk by.
    - Joy S.
  • D
    Lindemann Chimney Service Inc
    This is a classic example of how poor management and lack of communication can screw up a job. I've used Lindemann and JB Brickworks before, so I understood their reputation and I was aware of their quirks. We were told that this job would take 1.5 weeks. As of mid-October, we are working through issues associated with the invoices (so the lack of communication is STILL a problem). I thought the job was straightforward: 1) Replace the existing fireplace with an insert, including relocating the gas key, and replacing the dated facade (proposals #1 and #2) 2) Install an appliance flue to secure the performance of the chimney (proposal #3) To make things easy, we supplied a picture of the setup we were after and asked what they could do to "make it like that". We worked through the options and we nailed down the project so that we used off-the-shelf and easy-to-get stuff as much as possible. The only "special" item was the marble, which we pre-ordered, so we were good there. We work through the calendar: Rain and availability of various teams meant we needed to shuffle the start date. No problem. Deposits paid. We moved and stacked furniture and cleared paths for the workers. All set for a July 18th start. "Team One" came and spent the first day ripping out the old fireplace and rebricking in preparation of the install of the insert. When they left, they said for us to expect the "gas guy" to come the next day and reroute the gas-line so that we could remove the unsightly and inconveniently located gas valve from the middle of our family room. Later I notice concrete "leftovers" in my landscaping in very conspicuous locations in my yard (like in the middle of my backyard grass). I got concerned that this is a "lawnmower story" waiting to happen, so I cleaned it up. Hey, there's more over there in the flower garden... No big deal, but it left an indelible mental mark... Day two. No "gas guy". No phone call. Nobody. Day three. Nothing. Day four, five and six. The same. I called the rep that I was working with and left messages for her on her personal number: "Hey, this is Eric, just wondering schedules and such. Trying to plan when I need to be home, trying to understand calendars..." etc. Nothing. No returned calls. Zero. Then I calling the office: "Sorry, she's not available right now, Can I take a message?" I leave messages, which go unreturned. During week two, I get a notice from someone that "Team Two" will be out. We're past the targeted finish date, but they come! These are the appliance flue guys, so they work the day under the crawl space and in and around the chimney. They are supposed to finish up the preparation so that the install of the insert and the mantel and stonework can take place. Man, we are excited now! The gas key port in the middle of the floor is a steady reminder that the gas guy hasn't come... More days pass with nobody showing up, with more phone calls and emails made. I'm told people are on "vacation" and "parts are not ready" and "weather issues". It would be nice to sit on furniture rather than stare at it all piled up... In week three, I get information that the mantel will be installed, with the rest of the insert hardware soon to follow. At this point, I'll take any form of progress. Fast forward to mid-August: we're through the first month of this project that was supposed to take 1.5 weeks. One of the key installers has left the company, and I am still dancing around multiple teams of workers: Team One arrives one morning to install the stone, but cannot continue because Team Two didn't leave the necessary parts from the insert. It would be unwise to cut the stone and have it wrong (measure twice cut once, got it). I'm thinking that they make phone calls to Team Two to find the parts, etc, but within 30 minutes, *Poof!* Team One leaves. No idea what is going on. No idea what next steps are. No idea what the calendar is. I place more phone calls, send more email messages. I get some replies that include "sorries", but I really have no idea who is managing this project or what the next steps are. At this point, I am starting to notice splashing of concrete residue inside and outside of the house and am wondering if these "small details" will be addressed. My confidence is sinking. I search the internet and am happy to find nothing that indicates that the company has gone out of business or done anything else that might further complicate the schedule. My messages continue to go unanswered. I search for anyone has a "lindemann.com" email address (the JB Brickworks person hadn't every called me back) and send out a short but very pointed message: "Who should I talk to about this project so that I might express my extreme dissatisfaction with the way that it has been handled, learn what efforts are available for properly prioritizing and completing the work, and hear what compensation is available?" Oh ho! Now that I am a "pain-in-the-***" customer, the phone calls and emails start rolling in! Comfy chair people want to stop over, see the progress, explain to me where I misunderstood schedules and what work was to be done, and provide me with a hearty handshake with reassurances. Sigh. More mishaps: The drywall guy was really nice, but he missed a day too (something about car trouble?). A phone call or message would have been nice. The remote sensor on the insert fails. Must be replaced. More time. A panel inside the insert is damaged. 10 more days. Okay, so now it's September 6th. I get the "Hey, the work is done, here is the invoice..." email. They were nice enough to give a nominal discount on the first invoice of this $17K project, but I can't help but notice the following line item: "Cap off gas key". I notice that this is quite different than the line in the original proposal which said "Move gas key to floor adjacent to hearth". I notice also the line in the signed proposal that says "Any alternation will be executed only upon written approval..." I get underneath in the crawlspace and judging by the fact that the cob-webbed-covered gas key is still there, I conclude that it hasn't been touched, let alone relocated (not that I need to confirm this, because I can see it in the middle of my family room floor). Lindemann/JB Brickworks emphatically claims that the team spent hours working on this line (not sure which team). I offer up pictures that say otherwise, and suggest that a $300 discount from this part of the bill is warranted because the work was not done. This gets escalated back up to comfy-chair people and on September 20th, they say they'd like to come out and explain that the job is complete and press their case. I am happy to welcome them, but they have yet to reply (it is mid-October now). I understand the money makes the world go around, so I promptly pay this invoice less the $300 correction. Out of the blue, I get a note from a different person in their organization indicating that the balance on the two remaining invoices are "aging" and that payment was due when the work was completed. I noticed a few things: 1) Well, firstly, they have not sent me any invoices, 2) the amount they indicate that is due does not reflect the deposit I paid, and 3) despite numerous corrections over the past three months, they continue to misspell my name. I send (yet another) note asking for the corrections and I cannot help but feel that this "straightforward" 1.5 week project shouldn't have consumed my summer (or theirs for that matter). So, after all of this, I am left to consider the fine work that Lindemann/JB Brickworks did. Yes, the people that did the actual work were pretty good, and yes, it looks nice, but at a high cost of loss of trust, considerable stress, and a memory of aggravation that will live on for years (sort of like a root canal: yes, good to have it done, but you'll avoid it if you can). I feel bad that I had to manage their work and I do have concerns that later on down the road, should something happen that requires service, I will be without adequate support. I feel bad because I wasn't a jerk at all about this project. I gave them every opportunity to turn the corner, communicate, explain, or do something on their own to make me a happy customer, or at least pretend I matter, but no where in the chain did they step up. The sweet kiss of the invoicing confusion will be cherry on top. I hate writing reviews like this, but they dropped several balls, and people should know about it. I can't help but think that a couple of appropriately timed phone calls might have impacted the "Responsiveness", "Punctuality" and "Professionalism" ratings dramatically. Whatever. You may end up going with them, but just be aware of what you are getting yourselves into. Good luck.
    - ERIC P.
  • A
    Hynek Construction
    Due to the faulty design of the chimney built by the former homeowner, moisture in the bricks was causing major problems.  Bricks were flaking and efflorescence was very evident.  I called Hynek and left a message on his voicemail which stated that he was not available but would call back on Monday.  On Monday, he did just that called me in the morning.  He was very responsive.  He came out that day to give me an estimate, which was very competitive with other numerous bids I received.  I decided to go with Hynek due to the overwhelmingly positive responses I saw on Angie's List and based on his knowledge of the work which needed to be done.  Since the weather was still cold and rainy, I knew it was going to be a while until Hynek was able to start.  Approximately, a week after signing the contract, Hynek came out with sample bricks and explained to me the process of matching the bricks, and how the project will unfold but we still had to wait until the weather improved.  About a month went by and I had not heard from Hynek so I called and he reassured me that he had not forgotten and was waiting for better weather.  This was early Spring and it was raining practically every other day.  About 2 weeks later, I received a call and they were ready to start during a forecasted window of decent weather.  The workers arrived on time and immediately started working.  I spoke to the crew foreman and he explained to me how they were going to do their work and explained the materials they were going to use.  The crew was very professional and polite.  I was told that this work may take 3 days to complete.  They dismantled the chimney the first day and as luck would have it, rain was coming the night,  They covered the exposed areas to insure the house was protected.  The next day, the bricks arrived and they moved very quickly and completed all of the masonry work to include pouring the concrete chimney cap.  They covered the cap to make sure that the house was protected should it start raining again.  The third day, the foreman and one of his workers came and in about an hour, removed the concrete form, sealed all flashing, and completed the finish work.  The chimney looks great and they cleaned the job site very well.  I would highly recommend Hynek Construction for masonry work.  They were professional, efficient, and very responsive to any questions or concerns I may have had.
    - Charles Y.
  • A
    Coast to Coast Masonry Group Inc
    We had gotten 4 different estimates from companies.  All pretty comparable price wise.  However the professionalism, knowledge, and trust we felt with Romen from our initial estimate surpassed the others.  It continued throughout the project.  The crew was always on time, hard working, and professional.  We are so pleased with our new fireplace and would definitely recommend them.
    - Thomas E.
  • A
    Pavestone Brick Paving Inc

    My wife and I purchased our home in 2012 and one of the projects we wanted to do was to replace the old concrete patio behind the house.  The concrete was in bad shape.  It had heaved over the years so there were some large cracks and joints that allowed for weeds to grow up through the cracks.  Because of the heaving, rainwater drained back towards the house rather than away from it.  Generally, it was an ugly patio and we didn't even want to use it.  Once we moved in we hired a landscape designer create a new landscape plan including replacing the patio.  I solicited two quotes from brick paving contractors that the landscape designer recommended and the pricing, unfortunately, came in higher than we anticipated and could afford.  Fast forward to 2014 and we were ready to move forward with the project.  I decided to solicit three new quotes for the patio work.  I found Pavestone Brick Paving through Angie's List and Ricky Sette from Pavestone met with me at my house on two different occasions to help put together a proposal.  Ricky was very professional and courteous, and my wife and I really liked his ideas on what to do with the patio.  Even though I already had a design concept from the aforementioned landscape designer, Ricky offered some great suggestions that we decided would be better than the design we already had.  I ended up choosing Pavestone to do the work. Ricky's quote was competitive but he also demonstrated a very clear knowledge of what he was doing, and again, the ideas he offered to make the design even better we excellent.  Once we chose to go with Pavestone, Ricky was very clear about scheduling and making sure the work got done when he told us it would.  When the workers showed up on site, all of them were professional and courteous.  They worked quickly and efficiently and the work was completed within the time frame we were told.  The difference between the old stark concrete patio and the new brick patio was simply amazing.  Ricky had recommended a nice accent border in a color scheme my wife and I never thought about.  We ended up going with Ricky's suggestions and we are very glad we did.  We're thrilled with the results.   We now have a fantastic looking patio that my wife and I enjoy using just about every day now.  I would highly recommend Pavestone Brick Paving.  Ricky Sette was great throughout the entire process and the results exceeded our expectations.


    - Matthew H.
  • A
    Coast to Coast Masonry Group Inc
    Working with Coast-to-Coast was a great experience from beginning to end. Our fireplace chimney was damaged during tree trimming and was at risk of bricks falling onto the roof below. We quickly obtained four bids from locally accredited masonry companies and chose Coast-to-Coast based on their higher overall value. They were extremely professional and rearranged work so that they could address our needs starting the next week.. The quality of workmanship was superior, and they cleaned up completely after each day's work. They even went above and beyond, replacing more brick than quoted (at no extra cost) just to give the best finished appearance. I would highly recommend Coast-to-Coast and will definitely use them for any future needs.
    - Marian C.
  • A
    Coast to Coast Masonry Group Inc

    The front of my house has a brick façade. I had water leaking in through windows in the front of my house. Before contacting Coast to Coast I had contacted a roofer who couldn't find a problem. I had a handyman help me caulk and seal around the windows and that didn't solve the problem. Coast to Coast came out and identified the flashing around the windows as a problem and also recommended waterproofing the brick. They did the work and I have not had any water leaks since then. I was very pleased with their service. They were easy to work with and easy to communicate with. I highly recommend them.


    - Randall M.
  • A
    Olsen Tuckpointing Co
    Bob came out for an estimate. I had quotes from 4 different companies that all had good Angies List ratings. We chose Olsen because they best understood what we were trying to do, were prompt and courteous and had a competitive price too.
    Bob was great in his communication of what would happen and when.
    Ken came and did the job. He was friendly and did more than we expected, was hard working and got the job done fast and well.
    They honored the Angie's list discount and it was overall an excellent experience. We already recommended them to a friend.
    I was very happy that I chose them.

    - James H.
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Masonry Contractors in Libertyville

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