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Lawn Mower Repair reviews in Libertyville

  • D
    Greg's Lawn Mower
    The lawn mower kept breaking a timing belt. Not sure if it was repaired correctly if the belt kept breaking. My real problem is the customer service. My husband arranged for the repairs and paid over the phone. When the mower was dropped off they asked me for payment so I gave them a check not knowing that my husband already paid. We have been calling them for a month now to get the refund! They keep saying that it is getting processed and they can't understand why the credit is not showing up on my husbands card. I don't believe it for a minute.
    - Kate E.
  • F
    Greg's Lawn Mower
    Not interested in spreading hate, but the facts are the facts:
    In 2014, I took my snowblower to a competitor of Greg's, for it to be tuned up. It had been a while, and the list of work was long. For the remainder of the year, the machine worked without incident.
    In December of 2015, I used the snow blower after the recent snow and I had some troubles with it:
    First, the unit was running roughly: Whether I was loading the engine or not, it would cut out frequently, but would restart easy enough.  I figured that an adjustment of the carburetor was needed.
    Second, the discharge chute would not stay where I positioned it. This is a minor issue, but it does impact usability: I can't use the machine effectively if I have to hold the chute mechanism, while holding the auger controller, while holding the transmission controller (only got two hands). 
    Third, when the pull cord broke off, I was dead in the snow. The machine does have electric start, but I couldn't chance having to drag it back to electricity with the engine cutting out so frequently.
    When I called the competitor, I was saddened to be greeted with his message that he, like the rest of the world, was off for the Holidays. I didn't want to be without a machine, so I called Greg's and explain my three issues. To my surprise, they said that could pick up the machine the next day and have it returned within a week or so. I wrote a note similar to my explanation above and printed it out and gave it to the person picking up the machine. The note detailed not only what I wanted to be completed, but what Ray's had done last year. I also included serial numbers and the model number, etc.  I knew that with the weather, this was probably busy-time and I didn't want to waste time doing stuff that didn't need to be done.
    A few days later the machine showed up in my driveway with an invoice.  I noticed on the invoice that they changed the belts and changed the oil (stuff indicated in the note as having been done last year). I noticed also that chute was not serviced. When I started up the machine, I noticed that it still ran poorly.I was happy to see that the pull cord was replaced.
    I called Greg's to ask about the chute and to probe them on what they did to adjust the engine and ask why I hadn't received a quote first before work was performed. 
    They claimed that they had been working non-stop very late in the night and they didn't want to bother customers with late-night calls. They figured that customers would want the work done, so they went ahead without approvals.They admitted that they hadn't addressed anything on the chute, and from this, I concluded that they hadn't looked at my note.  
    Next, they brought the serviceman to the phone to explain the technical details of the work. He was non-english speaking, so this part of the call was very awkward.  I learned that their protocol is to pull the belts, turn them inside out and "squeeze" them to check for cracks. In this case, the serviceman said he saw cracks.  I had informed them that the belts were installed last year and that this was work I hadn't asked for. 
    After they suggested that the person that changed them out last year installed them incorrectly and that the pulleys were out of alignment, I could feel them digging their heels in and offering no reasonable explanations.  We were were so far off-topic that I figured I was done with the conversation. 
    I can't give a good grade to anyone that:
    1) Does work they are not supposed to do
    2) Doesn't do the work they were asked to do, 
    and 3) blames others for their own shortfalls.
    In short Greg's gets an "A" for being open and picking up the machine, and an "F" for just about everything else (which rounds the whole score to "F"). 
    To close this story, the competitor called me back and over the phone, generously walked through adjustments to the carburetor and the discharge chute and talked about the finer points of gasoline stabilizer.  Lesson learned.
    - ERIC P.
  • A
    Ray's Bike and Mower Inc
    I had a severely-neglected lawn mower that stopped working and a snow blower that didn't work during last year's wicked winter that I needed fixed before this winter. I gave Ray a call, he met me at his shop, took a quick look at both machines and gave me his estimated costs to get both running again. In both cases the situations were worse that initially expected, but Ray was great about keeping me in the loop and minimizing the financial damage. He got the lawn mower working quickly and back to me, and while he took a bit longer with the snowblower, it was in rough shape and he had to deal with some unexpected issues for which he didn't charge me full price.
    - Jim H.
  • A
    Easy to reach, called back when I had to leave a message.
    I had a riding mower which began leaking oil last summer. They had the mower picked up, with a great service delivery person, and in 2 days analyzed the problem.
    In my case, the engine block had a crack, and they provided me options to resolve the problem.
    I went over to see the issue, and the manager took the time to show me the problem, and identify resolutions.
    Prices were fair, and they actually cared.
    - Cary G.
  • A
    s&w small engine repair
    They were great!! They fixed the pull-cord and tune-up as requested. They also fixed the electric start at no extra charge - what a surprise! The said it would take a day to complete, and guess what...the next day I received a call that it was finished - on time and on budget. I hope I don't need the service again, but if I do, I will definately be calling S&W. I highly recommend them.
    - Joe M.
  • A
    I walked in with the mower one morning  - without appointment.  I was told the job would be completed that afternoon.  At both 10:58am and 2:02pm the  next day I received calls that mower was ready for pickup.  The only reason for the "B" for punctuality was that I had been told the job would be done the same afternoon I brought the mower in. (I would have been impressed with a "next day" time estimate.) Employees were very nice.  The "B" rating for professionalism is a result of the fact that the clerk could not find an employee to assist me to lift the mower into my vehicle - though I had been assured when calling two days earlier to inquire about the service that staff would be happy to assist with that task. She asked the next gentleman in line to help. (He did so graciously.  Thank you kind stranger!)
    - janice b.
  • A
    He was excellent. I just asked him to fix the other appliances. I don't ask him to explain much. He is extremely professional. He is very punctual. He just comes and takes care of the stuff, and you just have to leave it outside. He is great.
    - DIANE R.
  • A
    Home Service Inc
    Went well-worked on the tractor for two hours and got the riding mower running beautifully.
    - Matthew N.
  • A
    Work was very efficient from start to finish.
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Lawn Mower Repair Shops in Libertyville

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