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Furniture reviews in Lena

  • B
    Kevin's Appliance & Mattress Superstore
    I purchased a dryer from them on Wednesday (2/6) and they had said they
    would deliver on Friday. I informed them that I would not be at the
    house, I had to work, I gave them my cell phone and my work phone if
    they had any problems or questions for me. I get home Friday at six in
    the evening, and no dryer. I call first thing Saturday morning, and
    while I am trying to explain my situation to the woman, asking if they
    had come at all or they had some difficulty finding the door I had left
    unlocked for them, she interrupts me, does not answer my questions, and
    tells me she'll reschedule for Saturday at noon. At four, I realized they weren't coming.
    I called again, got a nice gentleman by the name of Dave and he apologized for the mix-up and said he'd have it delivered on Monday morning. The dryer was delivered but not in working order.
    I called on Tuesday, and in addition to a fifty dollar gift certificate to the store they upgraded me to a dryer that was almost double what I had originally spent.
    Kevin, the owner, did his best to remedy the situation. I do appreciate that they acknowledged the mistake, and they did their best to help me through it. The upgrade was unexpected, but very much appreciated and they sent out the gentlemen who had originally made the mistake and he apologized, owned up to it, shook my hand, and said to call if anything else goes wrong and he'd handle it.
    So, this started off as a situation that I was thoroughly exasperated with, but Kevin and his team really stepped up, owned their mistake, corrected it, and went above and beyond to remedy it
    I appreciated the honesty, and by the end I was glad I worked with them.
    - Kayla H.
  • A
    Guardian Custom Products
    I called and they were extremely helpful with the ordering process. They pad came in perfect condition and it looks beautiful on my table! Exceptional quality and made in the USA for a fair price!
    - Alice B.
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Custom Furniture Makers in Lena

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