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Closet Design reviews in Lake Villa

Real People ~ Real Reviews ~ Real Results

  • Many reviews contain personal opinion, which is often helpful.  I  decided to just present the facts on a recent theater room construction:
    I contracted with GR to finish a 12x28 theater room in an unfinished basement; complete access to ceiling, walls, etc.  Estimate was 2-3 weeks. Started work July 22nd finished 5 weeks later on Aug. 28th.  
    Gordon visited the site a total of 4 times (after receiving 50% deposit); 3 visits of his own accord and once on request. 
    Two different crews rotated on the project.  They argued with each other and told me how the other crew did things incorrectly.
    Project delayed due to back ordered custom windows & doors. Gordon apologized for not ordering them sooner.   Installed a 6-panel door for the closet instead of a 4 panel like the rest of our house.  Contract stated, ?to match existing? meaning
    upstairs.  We agreed to the 6-panel to keep the project moving.
    July 28th - Carpentry crew shoots a nail through a water pipe.  Repaired by plumber later that day.
    July 30th -  Ask Gordon for a change order price on extra work added to job.  Received an e-mail from him stating $725. (We need this documentation to settle final bill)
    Aug. 13th- E-mailed Gordon a picture of the drop ceiling tracks being installed that were visibly off level; by 1 ¼?.  Soffit was off level by ¾? over 4 feet.  
    Aug 14th - Gordon came to the site to instruct the crew.  They leveled the track.  They fixed the soffit with numerous coats of
    mud rather than rebuilding. I was told by Gordon to stop going downstairs to check out the work.  Gordon goes on vacation.
    Aug 19th - Gordon offers to halt all work while he is out of town.  I wanted the work to proceed provided the lead carpenter was on site.
    Aug. 20th - A fight erupts in basement between the two crews. ?F? bombs & threats of ?Bring it on. You want to fight? continues
    for about 10 minutes.  I have my cell phone in hand waiting to see if I have to call the police.  No communication from Gordon over this or what?s happening after one crew stormed out. 
    Aug. 21st - deadline to finish before carpet & a/v install.  Incomplete base molding, painting, electrical; no outlet in the ceiling for projector.  Waited Saturday for a ?no show? and at 10 a.m. received a text work would be completed Monday at 7 a.m.  Spent the weekend prepping the room ourselves.  We were given credit on our final bill for the work we did.
    Aug. 22nd - Told Gordon that if no one shows up on Monday morning at 7 am they would be fired.  Gordon e-mailed he would be back in town and ?in touch? on Tues. Aug. 25th.  
    Aug. 24th - Promised someone would show at 7 am to finish work before carpet installers arrive.  No one showed before the carpet install began at 8 am.  Assumed they ended the contract.  At 9 am there is a knock on the door from one of Gordon?s summer interns, apologizing & asking if we would let workers back in after the carpet is installed.  I called intern at 1:30 pm letting him know carpet install complete.  They return at 2 pm and 2 hours later, while installing the sliding closet door they rip out our new carpet with their drill.  We call and schedule for the carpet to be repaired.
    Aug. 25th - a/v install day.  Still no outlet for projector in ceiling.  Electrician & carpentry crew show up at 8 am to get as much work done as possible before a/v arrives.  2 electricians, 2 carpenters, and a painter.  They have 4 hours before a/v arrives, working in a 12x28 room. Late in day, had to have electrician convert regular switches to rocker switches like the rest of our house.  Had to ask for a dimmer switch to be installed which was discussed earlier with him.  Had to run to Home Depot to buy material for electrician.  ?Stair lighting? was rope lighting plugged into outlet instead of hard-wired. 
    I was asked for a punch list at 2 pm.  I replied I could not give one since work was not finished and 7 men were working around each other.  At 5 pm Gordon asked his crew to have me sign a ?completion of work?. I refused since work was incomplete pending carpet repair & electrical outlet. We refused their offer to do touch up painting.  
    Aug. 26th - 7:40 am received a final bill from Gordon via e-mail.  We reply that we won?t consider paying until carpet & electrical are fixed/corrected and we find out if a/v install is going to charge us more for room not being ready and free of other workers.  Gordon replies that his crew will be at our house on Fri. Aug. 28th and ?payment is expected that day in full.? 
    Aug 28th - carpet repaired & electrical outlet corrected.  
    Final bill was overstated by $125 from the add-on's.  I mailed Gordon?s original e-mail showing actual quote. GR did not bill us for some extra drywall on the backside of the room.
    Gordon?s final site visit was 14 days before completion.  He never offered to conduct a final inspection.

    Additional facts:

    We did not push for a hard start.  Hired GRGC on 6/29.  He stated they were finishing up a couple of projects and would start after that.  Asked if we would be willing to allow them to start if they had a down day waiting on inspections etc.  We agreed.  We had the area prepped and ready to go for almost 2 weeks.  I have several e-mails confirming this; too much to post. Started work 7/22.

    Everything was not completed to satisfaction.  We are either in the process of hiring or fixing ourselves.  It was not worth arguing with GRGC or repeating substandard results.  Gordon last visited the site 14 days before completion.  His opinion of the finished job is based on that.

    I've never fired a contractor.  We've owned 9 homes in 4 states including 2 new construction and our current; a total gut and rebuild.  The GC on our current home went bankrupt.  We hired a new GC to finish the house and the work was excellent.  I hoped to match the quality.

    I do not know construction procedures but do understand timelines and missed expectations.  In fact, when Gordon was here inspecting the crooked ceiling framing, he started telling me all the things that had to be done & methods to correct.  I stopped him mid sentence and said, "You are wasting my time and yours.  I have no idea what you're talking about, I'll go upstairs and you can tell your crew what needs to be done.  

    We had to change the timing of our carpet & a/v install twice.  1st - when I added additional drywall on the backside of the room. 2nd - when custom windows, doors, and molding hadn't arrived yet.  I told him twice, "I understand you can't rush what can't be rushed."  He assured me we're fine with our timeline.  I asked if I should change carpet and a/v a 3rd time and was told "no" we are fine.  That and 2 "no shows" resulted in a chaotic finish with fighting in my home.

    Finally, I didn't want to inject opinion much less personal and character attacks.  I feel compelled to do so; I found Gordon to be a very personable and knowledgeable.  I wish him nothing but the best.

    - Timothy G.
  • I am glad we went for the best in business. Donna, our sales rep was thorough and her designs were very detailed.
    Installation went on the days it was set and the installer was very professional and keen on detail.
    I am still awed at the workmanship and quality of COS.
    - SAILAJA G.
  • It was the first and best experience that we had at renovation. The work was estimated and we decided to work with Larry as opposed to the other bids we got based on Larry's reviews on Angies List, his bid (which was mid range), his understanding of the problems involved and his suggestions to solve them. We felt comfortable and we were right to go with our instincts. His work ethic and his honesty is beyond reproach. He was punctual and always let us know when he might be coming and what work will be done next. His people ( the demo assistant, the electricians, the tile person and the drywall guy) also were good to work with, they did a great job and when there was a problem, Larry would step in and resolve it. We did have a slight altercation with the plumber. But it was no fault of Larry's and he was the one to mediate and solve it ultimately. He also helped us a lot in solving general design problems especially with the fireplace and found out things that would have cost us time, money and effort later on to get fixed had he not caught it in time. He did a lot of odd jobs on our request at the end for which we needed help. We tagged on things to the list without which the work would have been done on time. Inspite of all this, we ended up within our budget and even saved money thanks to him. We have even asked him to come and do another project for us later in the summer.
    - Sanjay R.
  • Perfectly. Jim and Dennis are efficient and professional.
    - Brenda E.
  • They are fantastic. They have followed through thus far.  They are very attentive and detail oriented.  Donna came out with plenty of samples and suggestions.
    - Chris or Becky S.
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Closet Designers And Builders in Lake Villa

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