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Wedding Planning reviews in Lake In The Hills

  • F
    Go elsewhere! Don't take a chance on them ruining you big day. Elite Minibus was hired for my best friend's wedding. From the start, the bus did not have A/C on a 100 degree day. The bus brought the wedding party and photographers from the church to the picture location, about a mile away. Upon returning to the bus so we could head to the reception, we were told it was broken down and another would arrive in 20 minutes to pick us up. 20 minutes went by. Another 20 minutes went by. After about an hour, we had to Uber the bride and groom to their reception. The rest of the wedding party waited about an hour and a half in the hot weather for another bus to show up. No A/C on this bus either! This was no limo type bus - closer to a school bus interior. Everyone missed out on pictures at the reception, cocktail hour, and walked in just before dinner was being served. Since my friend was on his honeymoon after the weekend, I reached out to the owner, Jason. Jason assured me he would give a full refund to our friends since "the service they paid for was not provided". He just needed them to call when they got back so they could give him the credit card info again. Jason has not returned any phone calls in over a month.
    - Chris B.
  • A
    Everything went as planned, it was great and we were very impressed with some of the hotels we stayed at.  From the first time we walked into the agency, our agent took through the planning process step by step until we were pleased with the trip.  We were amazed at how nice some of the hotels were, even though the pictures on the website didn't do the hotel justice. They really do have a lot of knowledge about hotels that most people would not find.  Overall, great experience and I will never try to plan another trip on my own!
    - David R.
  • A
    unknown
    - David R.
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Wedding Planners in Lake In The Hills

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