Find top-rated Service Providers

Find Top-Rated Lake In The Hills Custom Furniture Makers

There are 16 top-rated custom furniture makers in your area.

Zip Code
Join Angie's List Now To see all 16 highly rated companies in Lake In The Hills

Furniture reviews in Lake In The Hills

  • C
    The salesperson was good and knowledgeable. The refrigerator we purchased was too short. What I didn't like about the experience, was I couldn't just return it and get a new one. I had to purchase the 2nd refrigerator and wait for a refund on the first one. It took almost a month to change out the 2 refrigerators. The installation was an "A". I would have to give them a "C" for overall, because of the dissatisfaction of the return/exchange policy. I would not purchase another appliance from them.
    - Lori C.
  • A
    Kevin and On-point carpentry did an outstanding job on some work for me. He's really professional, punctual, and very skilled and knowledgeable of his trade. I've already booked him to donors work for me. I highly recommend him and Op-point carpentry.
    - Steve M.
  • A
    The job done by Riverside Upholstery exceeded all of my expectations! We had previously purchased our own fabric, and Riverside came to the house to pick up the old valance and the fabric. The job was completed way ahead of schedule, and I was thrilled with the finished product! The lining of the cornice was finished as beautifully as the outside of the cornice . . . great attention to detail! The piping was beautifully sewn, the pattern of the fabric was perfectly symmetrical, and the service from the owners was first rate. Thank you, Riverside Upholstery! I will definitely use your company again!
    - Linda S.
  • A
    They are so helpful. A year & 1/2 ago a chair was upholstery & they were able to fins my receipt they are not computerized & get the fabric needed ever though it was disconnected-very nice group to work with.
    - Vicki T.
  • F
    Finding a service for custom lampshades is difficult so I was thrilled to find this shop. However, I have had an extremely bad experience. I spent $141.70 on a single contemporary lampshade ONLY because I thought it would exactly match my old one (which was damaged) as I have two of them and did not want mismatched shades. Because the store is not open in the evenings and I live quite far from it, my daughter dropped off the damaged shade. She specifically told them to match the old shade. When I went to pick it up (pre-paid), it was off color and had a band around the top and bottom edging which was not on the original. When I asked about it, the sales person fetched the owner. The owner was very matter of fact, and both were seemingly annoyed that they had to answer questions. The owner rudely told me that the fabric they used could not be placed on the shade the way I wanted it. When I asked about fabric that WOULD work, she said, ?you would not like it? and she walked away. The sales person told me she remembered that my daughter picked out the fabric. My daughter would never have done that - that is way out of her comfort zone. She simply told them to match the old one. When I asked if she told my daughter that the edging would be different, she said, ?well that was a long time ago, I can?t remember.?  Hmmm, selective memory? I?ll spare you all the additional details but know that this is not a customer friendly place - and I was not a crazy, rude customer. I was calm but expressed my concern. They didn?t care that I am not happy, and feel that I wasted my money. In a subsequent call I made to them to follow up, they still made no attempt at customer service. The owner actually gave the phone to the sales person instead of talking to me. I was told that if I want to drive all the way back, they would discuss it with me. My advice is to shop somewhere else or have them sign a document agreeing to your requirements.
    - KIM M.
  • B
    The repair looks good. My main complaint is with the length of time it took to get it done. I dropped it off at the end of May and it wasn't completed until the end of July.  I was originally told that it would take two weeks.  I also didn't expect it to cost so much. When I described it over the phone they told me it would be around $100. I dropped it off on a Friday and a few days later I got an email with a quote cost of $190.
    - Korey C.
  • D
    ,Brads company was hired to refinish our kitchen set. The chairs and bench were to be redone in the same black color at the time of pick up.Thats exactly what they did and they look really good. Our table is a completely different story. The table was to done in the same medium oak color at the time of pick up.We explained to Brad the table was refinished years ago and it was darker than the original. We gave him two extension leaves and explained these were lighter because they were never redone and the table was to be done in thedarker color.  Brad was going to refinish the tabletop.When the table was dropped off  we didnt realize the top had been done in the lighter color.Unfortunately we had a kitchen contractor performing work at the time and we were preoccupied with that and I honestly thought the table looked lighter because the sun was shining on it. Within minures of Brad leaving our contractor pointed out that the top of the table was a different color than the rest of the table. We called Brad right away and he didnt answer. he emailed the next day and explained he stained the table the color of the leaves. We told him he wasn't supposed to do that. He agreed to come pick it up and redo it. He never showed up. We called multiple times and got no response. Finally and email was sent asking was he ok, did something happen, or were we going to have to take some kind of action to resove this? At this point he sent an email telling us we had been fired and he went on this angry scary rant. I would never let this man back in my house even if he offered to fix it after that email.
    - Elaine K.
  • F
    My wife has talked to his scheduler several times (his daughter), and the answer is always an excuse. Oh, I am sorry, he must have forgotten. Or, I was delayed on another appointment as it happened a week ago when he had an appointment with us at 6PM.  He called my wife at 8:30 PM to let her know that he was not coming and to say that he would come to repair the appliance on Friday, March 7. When my wife called to inquire if he was indeed coming, she was told he was out of town and that she was not on the schedule. She was fuming.  Then, she was told that we were not paying for the service (as is obvious since the appliance is under warranty) which leads me to believe that if you are not a paying customers, you will have to hold your breath to get service. Not once the owner, Bob Thompson, has called to apologize for his lack of professionalism and service. 
    After much complaining, his technician came on March 10 and told my wife that parts needed to be ordered and that we would hear from them.  Not a word yet.  Customers with problems under warranty beware!! I do not recommend this vendor to anyone.  This is the worst service we have ever experienced.
    - Mark S.
  • A
    Mal was amazing! She was very helpful setting up a time and place to meet with us. We just told her what we wanted and she figured out the rest. Most people we called would not even want to deal with our small project. We would definitely use her again for any drapes or re-covering needs! Great price and service!
    - Marc V.
  • A
    Very well, we wanted to get an old loveseat redesigned so we could get it down stair way to basement. Owner said cost would be prohibitive and offered alternative of a loveseat they had for sale with our item as a trade in. Quality of new piece was well above what we traded in. We were also able to find chairs for dinning table. Items were delivered later the same day. A family owned business
    that knew their trade and practiced customer satisfaction.
    - Carol O.
Join Angie's List to view provider's name.

Custom Furniture Makers in Lake In The Hills

Companies below are listed in alphabetical order.

To view top rated service providers along with reviews & ratings, JOIN ANGIE'S LIST NOW!