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Furniture reviews in Lake Forest

  • F
    Abt Electronics
    A couple months ago, the bottom of my Thermador double oven went out so I called ABT Electronics at a relative's suggestion. ABT told me over the phone that it was a factory authorized Thermador repair center and for a flat fee of $214, would send a technician to my house and while there, he would give me a written estimate and do whatever labor was necessary to repair my unit. If replacement parts were necessary, he would order them if I approved and finish the repair when the parts arrived. While I would pay extra for the parts however, the $214 fully covered the written estimate and all repair labor. The following Saturday, ABT sent a technician named Ruven to my house. He shut off the power, pulled the over from the wall and looked at a schematic in the back. Then he put the oven back without looking at anything inside. Ruven told me he thought I had a bad relay board. I asked him to repair it. He replied that he doesn't repair relay boards. He said he only orders replacement boards and installs them. When I asked Ruven for a written estimate, he replied that he didn't want to give me one since he wasn't sure what part(s) it needed. He said the problem could be the relay board as he suspected or the control panel or both. He reiterated that he didn't know how to repair them. He told me he was worried he might order the wrong parts -- something he said that he had done before -- and he would have to go back to ABT to do more research before he could give me my written estimate. Ruven then asked for the $214. I told him I wanted to receive the written estimate first. After more discussion, he promised three times that he would call me that afternoon and give me a verbal estimate followed up by a written estimate. I erred in trusting his promises. He never called and never gave me my written estimate. On Monday, I tried calling the ABT service manager but got Mike instead. Mike said he would help me since the service manager was not available. I explained what had happened in detail and told him what Ruven said and Mike put me on hold for about 20 minutes while he did research. When Mike returned, he said that Ruven's notes reflected that one or more parts needed to be ordered but Ruven did not specify what parts. Mike said he had made calls to ABT's suppliers and neither replacement relay boards nor control panels were available for my oven. Mike said my oven appeared to be beyond repair. I pointed out that my control panel had been repaired in my home by someone else a few years earlier but Mike affirmed that ABT didn't repair parts. Mike agreed that I had received nothing for my $214 and said the only thing ABT could offer was a refund of my $214. When I said that's what I wanted, Mike said he would have to get authorization from his boss and would call me back later that day. Mike never called. I then filed a dispute over the $214 with my credit card company. About two weeks later, I got a call from ABT's Service Manager Bernadine Ryan. She noted the credit card dispute and wanted to discuss the situation with me. I told her what had transpired and she said she would get back to me. The next day Bernadine called me with an offer. She told me that Ruven was not very experienced and because of that, ABT didn't know what part(s) I needed. Bernadine told me ABT proposed sending out a more experienced technician to determine what parts I needed. This would cost me an extra $99. Once this was done, the new technician would remove the defective part(s) from my oven and for an extra $50, ABT would ship them to a third-party company that is usually able to repair broken parts. If the company could repair them, I would be out the $214, the $99, the $50 and the cost to have the parts repaired. If the company could not repair the parts, I would only be out my original $214 plus the $99 plus the $50. I asked Bernadine for a refund of my $214 and she said she would get back to me on that. She never did. About two months later, my credit card company mailed me a copy of a "Service Ticket" (written estimate) sent to it by ABT. The Service Ticket was apparently created to make my credit card company believe that Ruven had given me a written estimate while at my home.. However, ABT's own Service Ticket proves this is false: 1. The ticket states that Ruven visited my home on 03/25/17 while also stating that the ticket with estimate was written on 03/22/17. Thus, according to ABT, the estimate was written and given to me three days BEFORE Ruven even came to my house. This is impossible. 2. The ticket has an illegible squiggle in the Customer Signature line. This is not my signature and I never signed the ticket or even saw it until my credit card company sent it to me. 3. The ticket with estimate is entirely printed and states that it was written by someone other than Ruven. This means it could not have been prepared by Ruven at my house. It also means Ruven could not have obtained my signature. 4. The replacement part the ticket states would be replaced -- #00144001 -- has been discontinued by the manufacturer and not available. Thermador sent me an email confirming this. 5. The ticket states that the service charge is $214, the cost for part #00144001 is $199 and the tax is $19.40 (totaling $432.40). However, the ticket also states that the total sale is $645.40. You can see all of this with your own eyes as I have attached a copy of the Service Ticket and the email from Thermador. In retrospect, it appears to me that ABT's repair service exists for only one purpose -- to help convince consumers to buy a new appliance from ABT and to obtain some dishonest "repair" money along the way.
    - Steve R.
  • F
    ABT Electronics
    A couple months ago, the bottom of my Thermador double oven went out so I called ABT Electronics at a relative's suggestion. ABT told me over the phone that it was a factory authorized Thermador repair center and for a flat fee of $214, would send a technician to my house and while there, he would give me a written estimate and do whatever labor was necessary to repair my unit. If replacement parts were necessary, he would order them if I approved and finish the repair when the parts arrived. While I would pay extra for the parts however, the $214 fully covered the written estimate and all repair labor. The following Saturday, ABT sent a technician named Ruven to my house. He shut off the power, pulled the over from the wall and looked at a schematic in the back. Then he put the oven back without looking at anything inside. Ruven told me he thought I had a bad relay board. I asked him to repair it. He replied that he doesn't repair relay boards. He said he only orders replacement boards and installs them. When I asked Ruven for a written estimate, he replied that he didn't want to give me one since he wasn't sure what part(s) it needed. He said the problem could be the relay board as he suspected or the control panel or both. He reiterated that he didn't know how to repair them. He told me he was worried he might order the wrong parts -- something he said that he had done before -- and he would have to go back to ABT to do more research before he could give me my written estimate. Ruven then asked for the $214. I told him I wanted to receive the written estimate first. After more discussion, he promised three times that he would call me that afternoon and give me a verbal estimate followed up by a written estimate. I erred in trusting his promises. He never called and never gave me my written estimate. On Monday, I tried calling the ABT service manager but got Mike instead. Mike said he would help me since the service manager was not available. I explained what had happened in detail and told him what Ruven said and Mike put me on hold for about 20 minutes while he did research. When Mike returned, he said that Ruven's notes reflected that one or more parts needed to be ordered but Ruven did not specify what parts. Mike said he had made calls to ABT's suppliers and neither replacement relay boards nor control panels were available for my oven. Mike said my oven appeared to be beyond repair. I pointed out that my control panel had been repaired in my home by someone else a few years earlier but Mike affirmed that ABT didn't repair parts. Mike agreed that I had received nothing for my $214 and said the only thing ABT could offer was a refund of my $214. When I said that's what I wanted, Mike said he would have to get authorization from his boss and would call me back later that day. Mike never called. I then filed a dispute over the $214 with my credit card company. About two weeks later, I got a call from ABT's Service Manager Bernadine Ryan. She noted the credit card dispute and wanted to discuss the situation with me. I told her what had transpired and she said she would get back to me. The next day Bernadine called me with an offer. She told me that Ruven was not very experienced and because of that, ABT didn't know what part(s) I needed. Bernadine told me ABT proposed sending out a more experienced technician to determine what parts I needed. This would cost me an extra $99. Once this was done, the new technician would remove the defective part(s) from my oven and for an extra $50, ABT would ship them to a third-party company that is usually able to repair broken parts. If the company could repair them, I would be out the $214, the $99, the $50 and the cost to have the parts repaired. If the company could not repair the parts, I would only be out my original $214 plus the $99 plus the $50. I asked Bernadine for a refund of my $214 and she said she would get back to me on that. She never did. About two months later, my credit card company mailed me a copy of a "Service Ticket" (written estimate) sent to it by ABT. The Service Ticket was apparently created to make my credit card company believe that Ruven had given me a written estimate while at my home.. However, ABT's own Service Ticket proves this is false: 1. The ticket states that Ruven visited my home on 03/25/17 while also stating that the ticket with estimate was written on 03/22/17. Thus, according to ABT, the estimate was written and given to me three days BEFORE Ruven even came to my house. This is impossible. 2. The ticket has an illegible squiggle in the Customer Signature line. This is not my signature and I never signed the ticket or even saw it until my credit card company sent it to me. 3. The ticket with estimate is entirely printed and states that it was written by someone other than Ruven. This means it could not have been prepared by Ruven at my house. It also means Ruven could not have obtained my signature. 4. The replacement part the ticket states would be replaced -- #00144001 -- has been discontinued by the manufacturer and not available. Thermador sent me an email confirming this. 5. The ticket states that the service charge is $214, the cost for part #00144001 is $199 and the tax is $19.40 (totaling $432.40). However, the ticket also states that the total sale is $645.40. You can see all of this with your own eyes as I have attached a copy of the Service Ticket and the email from Thermador. In retrospect, it appears to me that ABT's repair service exists for only one purpose -- to help convince consumers to buy a new appliance from ABT and to obtain some dishonest "repair" money along the way.
    - Steve R.
  • B
    JC Wood Finishing
    The quality of the work was excellent and timely. What we did not like was a surcharge for repair work that they said was not part of the original quote. In our opinion that needed repair was visible during the inspection and should have been part of the estimate.
    - kim k.
  • A
    Abt Electronics
    Abt is a great place to buy electronics as well as large and small home appliances.  We have shopped there for many items for our home including tv, washer/dryer.  Our last purchase was a washer/dryer which we purchased in the store, and they delivered and installed it for us as well as hauled away our old washer and dryer.  We've always experienced great customer service from the knowledable associates at the store, and we will continue to go to them in the future.
    - Anita P.
  • A
    Robert Kleeman Restoration
    Rob is professional, punctual, and polite.  He is a true artist and a thoughtful perfectionist -- a great combination.  He took the utmost care with my piece and truly respected my sentimental attachment to it.  He is a pleasure to work with and I highly recommend him.
    - Mark S.
  • A
    Gary Messling Piano Tuning & Service
    Gary was great.  Arrived on time, very professional, pleasant and priced reasonably.  Took the time to show me around the workings of the piano and explain the tuning and adjustment process.  No hesitation in recommending him to others.
    - daniel c.
  • A
    Window & Wall Concepts
    I've used Barb and her company "Window & Wall Concepts" on two other occasions.  She completely finished all the windows in our first and second Chicago-land homes with all the window treatments, blinds and custom made cushions.  Everything is always perfect.  She's not cheap but you get what you pay for.  She's nice, she's quick and sends out professionals to measure to be sure you're satisfied.  They brought my cushion back to the home for an exact fit.  We were moving and I needed a new cushion.  I knew the quality and look she'd provide would help sell the home.  I highly recommend Barb and her team if you want a professional, quality job of wall coverings, drapes, blinds, etc....
    - Tracy R.
  • A
    Karzen Restoration
    They came and picked up the table and brought it back once they were finished. They completed everything in the time frame they said and it looks great. I would recommend them to anyone needing furniture repaired or refinished.
    - Judith A F.
  • A
    Karzen Restoration
    I will use him again.  The problem I had with him was about the coupon I got from Angie’s List and he said that it has expired.  So he honoured part of it for me but it was kind of a miscommunication.
    - Amy K.
  • A
    Robert Kleeman Restoration
    The table is beautiful and Rob is a pleasure to work with! When we decided that we needed to have our dining room table refinished I researched Angie's list and contacted the highly rated furniture refinishers for quotes to do the job. I learned a lot about best practices by talking to different furniture refinishers and by researching the different methods used by refinishers. Some gave me quotes via email when I sent them a photograph of the table, but Rob wanted to actually see the table before he determined what needed to be done. His references were excellent and the process that he recommended was consistent with the best refinishing practices (he was also trained at the Smithsonian in this art). In addition, his quote was the most reasonable and he agreed to pick up and deliver, which was important to us since the table was too large and heavy for us to bring to him. In the end, we couldn't be more pleased with his work, his professionalism and his helpfulness. In fact, when he picked up the dining room table I asked him about what I could do about smudges that I could not remove from a large coffee table that I was not having refinished. He said that he would take care of that when he returned our dining room table. Today when he returned our beautifully refinished dining room table, he remembered to bring the material to remove the smudges and rings from our coffee table. Although it didn't take him a long time to make the table look like new, he didn't even charge me for the extra work! He also gave me a new can of the product that he recommended that I use on my fine furniture. When I have a need to have any piece of wood furniture refinished, I would absolutely use Robert Kleeman... he is an artist and cares deeply about customer satisfaction.
    - JoAnn D.
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Custom Furniture Makers in Lake Forest

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