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Appliance Repair reviews in Lake Forest

  • A
    Toptec Heating, Cooling, Plumbing & Electrical, Inc.
    Excellent! Their electricians spent 2 hours checking all possible reason for power loss to the oven.. Found everything OK except oven computer needed a reboot. This restored the oven to normal function.
    - HARVEY K.
  • D
    Sears Appliance Repair
    The order was messed up from the beginning. I got confirmations of five separate orders, at 85-89 each. I called, they said, don't worry, we'll correct on site. The guy shows up promptly, and I know more about these appliances and keeping them running. I had to ask him to remove the face place and clean under the refrigerator, and he did a few inches and whined they don't give him the right tools. He insisted he couldn't adjust anything on the oven, I'd have to call and have someone else come out to calibrate it properly. Billing had to be a check, as he couldn't process my credit card; it had to be five separate transactions. Why run a special and not have it coded as a special in your system? Why send a guy who obviously doesn't want to be there and can't be bothered to do what he is supposed to? Sears was my go-to for every appliance for 40 years. No more. I'm done.
    - Elizabeth M.
  • F
    Abt Electronics
    A couple months ago, the bottom of my Thermador double oven went out so I called ABT Electronics at a relative's suggestion. ABT told me over the phone that it was a factory authorized Thermador repair center and for a flat fee of $214, would send a technician to my house and while there, he would give me a written estimate and do whatever labor was necessary to repair my unit. If replacement parts were necessary, he would order them if I approved and finish the repair when the parts arrived. While I would pay extra for the parts however, the $214 fully covered the written estimate and all repair labor. The following Saturday, ABT sent a technician named Ruven to my house. He shut off the power, pulled the over from the wall and looked at a schematic in the back. Then he put the oven back without looking at anything inside. Ruven told me he thought I had a bad relay board. I asked him to repair it. He replied that he doesn't repair relay boards. He said he only orders replacement boards and installs them. When I asked Ruven for a written estimate, he replied that he didn't want to give me one since he wasn't sure what part(s) it needed. He said the problem could be the relay board as he suspected or the control panel or both. He reiterated that he didn't know how to repair them. He told me he was worried he might order the wrong parts -- something he said that he had done before -- and he would have to go back to ABT to do more research before he could give me my written estimate. Ruven then asked for the $214. I told him I wanted to receive the written estimate first. After more discussion, he promised three times that he would call me that afternoon and give me a verbal estimate followed up by a written estimate. I erred in trusting his promises. He never called and never gave me my written estimate. On Monday, I tried calling the ABT service manager but got Mike instead. Mike said he would help me since the service manager was not available. I explained what had happened in detail and told him what Ruven said and Mike put me on hold for about 20 minutes while he did research. When Mike returned, he said that Ruven's notes reflected that one or more parts needed to be ordered but Ruven did not specify what parts. Mike said he had made calls to ABT's suppliers and neither replacement relay boards nor control panels were available for my oven. Mike said my oven appeared to be beyond repair. I pointed out that my control panel had been repaired in my home by someone else a few years earlier but Mike affirmed that ABT didn't repair parts. Mike agreed that I had received nothing for my $214 and said the only thing ABT could offer was a refund of my $214. When I said that's what I wanted, Mike said he would have to get authorization from his boss and would call me back later that day. Mike never called. I then filed a dispute over the $214 with my credit card company. About two weeks later, I got a call from ABT's Service Manager Bernadine Ryan. She noted the credit card dispute and wanted to discuss the situation with me. I told her what had transpired and she said she would get back to me. The next day Bernadine called me with an offer. She told me that Ruven was not very experienced and because of that, ABT didn't know what part(s) I needed. Bernadine told me ABT proposed sending out a more experienced technician to determine what parts I needed. This would cost me an extra $99. Once this was done, the new technician would remove the defective part(s) from my oven and for an extra $50, ABT would ship them to a third-party company that is usually able to repair broken parts. If the company could repair them, I would be out the $214, the $99, the $50 and the cost to have the parts repaired. If the company could not repair the parts, I would only be out my original $214 plus the $99 plus the $50. I asked Bernadine for a refund of my $214 and she said she would get back to me on that. She never did. About two months later, my credit card company mailed me a copy of a "Service Ticket" (written estimate) sent to it by ABT. The Service Ticket was apparently created to make my credit card company believe that Ruven had given me a written estimate while at my home.. However, ABT's own Service Ticket proves this is false: 1. The ticket states that Ruven visited my home on 03/25/17 while also stating that the ticket with estimate was written on 03/22/17. Thus, according to ABT, the estimate was written and given to me three days BEFORE Ruven even came to my house. This is impossible. 2. The ticket has an illegible squiggle in the Customer Signature line. This is not my signature and I never signed the ticket or even saw it until my credit card company sent it to me. 3. The ticket with estimate is entirely printed and states that it was written by someone other than Ruven. This means it could not have been prepared by Ruven at my house. It also means Ruven could not have obtained my signature. 4. The replacement part the ticket states would be replaced -- #00144001 -- has been discontinued by the manufacturer and not available. Thermador sent me an email confirming this. 5. The ticket states that the service charge is $214, the cost for part #00144001 is $199 and the tax is $19.40 (totaling $432.40). However, the ticket also states that the total sale is $645.40. You can see all of this with your own eyes as I have attached a copy of the Service Ticket and the email from Thermador. In retrospect, it appears to me that ABT's repair service exists for only one purpose -- to help convince consumers to buy a new appliance from ABT and to obtain some dishonest "repair" money along the way.
    - Steve R.
  • F
    ABT Electronics
    A couple months ago, the bottom of my Thermador double oven went out so I called ABT Electronics at a relative's suggestion. ABT told me over the phone that it was a factory authorized Thermador repair center and for a flat fee of $214, would send a technician to my house and while there, he would give me a written estimate and do whatever labor was necessary to repair my unit. If replacement parts were necessary, he would order them if I approved and finish the repair when the parts arrived. While I would pay extra for the parts however, the $214 fully covered the written estimate and all repair labor. The following Saturday, ABT sent a technician named Ruven to my house. He shut off the power, pulled the over from the wall and looked at a schematic in the back. Then he put the oven back without looking at anything inside. Ruven told me he thought I had a bad relay board. I asked him to repair it. He replied that he doesn't repair relay boards. He said he only orders replacement boards and installs them. When I asked Ruven for a written estimate, he replied that he didn't want to give me one since he wasn't sure what part(s) it needed. He said the problem could be the relay board as he suspected or the control panel or both. He reiterated that he didn't know how to repair them. He told me he was worried he might order the wrong parts -- something he said that he had done before -- and he would have to go back to ABT to do more research before he could give me my written estimate. Ruven then asked for the $214. I told him I wanted to receive the written estimate first. After more discussion, he promised three times that he would call me that afternoon and give me a verbal estimate followed up by a written estimate. I erred in trusting his promises. He never called and never gave me my written estimate. On Monday, I tried calling the ABT service manager but got Mike instead. Mike said he would help me since the service manager was not available. I explained what had happened in detail and told him what Ruven said and Mike put me on hold for about 20 minutes while he did research. When Mike returned, he said that Ruven's notes reflected that one or more parts needed to be ordered but Ruven did not specify what parts. Mike said he had made calls to ABT's suppliers and neither replacement relay boards nor control panels were available for my oven. Mike said my oven appeared to be beyond repair. I pointed out that my control panel had been repaired in my home by someone else a few years earlier but Mike affirmed that ABT didn't repair parts. Mike agreed that I had received nothing for my $214 and said the only thing ABT could offer was a refund of my $214. When I said that's what I wanted, Mike said he would have to get authorization from his boss and would call me back later that day. Mike never called. I then filed a dispute over the $214 with my credit card company. About two weeks later, I got a call from ABT's Service Manager Bernadine Ryan. She noted the credit card dispute and wanted to discuss the situation with me. I told her what had transpired and she said she would get back to me. The next day Bernadine called me with an offer. She told me that Ruven was not very experienced and because of that, ABT didn't know what part(s) I needed. Bernadine told me ABT proposed sending out a more experienced technician to determine what parts I needed. This would cost me an extra $99. Once this was done, the new technician would remove the defective part(s) from my oven and for an extra $50, ABT would ship them to a third-party company that is usually able to repair broken parts. If the company could repair them, I would be out the $214, the $99, the $50 and the cost to have the parts repaired. If the company could not repair the parts, I would only be out my original $214 plus the $99 plus the $50. I asked Bernadine for a refund of my $214 and she said she would get back to me on that. She never did. About two months later, my credit card company mailed me a copy of a "Service Ticket" (written estimate) sent to it by ABT. The Service Ticket was apparently created to make my credit card company believe that Ruven had given me a written estimate while at my home.. However, ABT's own Service Ticket proves this is false: 1. The ticket states that Ruven visited my home on 03/25/17 while also stating that the ticket with estimate was written on 03/22/17. Thus, according to ABT, the estimate was written and given to me three days BEFORE Ruven even came to my house. This is impossible. 2. The ticket has an illegible squiggle in the Customer Signature line. This is not my signature and I never signed the ticket or even saw it until my credit card company sent it to me. 3. The ticket with estimate is entirely printed and states that it was written by someone other than Ruven. This means it could not have been prepared by Ruven at my house. It also means Ruven could not have obtained my signature. 4. The replacement part the ticket states would be replaced -- #00144001 -- has been discontinued by the manufacturer and not available. Thermador sent me an email confirming this. 5. The ticket states that the service charge is $214, the cost for part #00144001 is $199 and the tax is $19.40 (totaling $432.40). However, the ticket also states that the total sale is $645.40. You can see all of this with your own eyes as I have attached a copy of the Service Ticket and the email from Thermador. In retrospect, it appears to me that ABT's repair service exists for only one purpose -- to help convince consumers to buy a new appliance from ABT and to obtain some dishonest "repair" money along the way.
    - Steve R.
  • A
    Command Service Center Inc
    The dishwasher showed a fault on the display and did not work. The repairman showed up on time, was very courteous and effective taking care of the problem. I got the invoice by email promptly. Definitely one of the best repair shops.

    - Carlos R.
  • A
    Great Services & Repair Appliances
    We have always had a difficult time trying to find quality people to do appliance repair. After working with several bigger name companies that service the North Shore we were frequently disappointed. Svilen of GSR Appliance Repair did a great job. I called him on a Sunday evening and he was able to order a part and get it in by Monday afternoon. He fixed my broken dishwasher that had multiple issues and was adept in fixing a Miele. Not many people can fix a Miele. Although this repair was expensive, I think his pricing was fair and honest because this machine(unfortunately) requires expensive parts. He did the job and made sure that I was aware of the dishwashers working condition before he left our home. He worked quietly on this job until it was complete and I found him respectable and honest. I would certainly use him again. 
    - christie t.
  • A
    Park Ridge Appliance Service
    Gas range had abnormal & large flames above the burner and could not be well controlled for cooking.. ��Problem caused by a new housekeeper who removed all of the burner rings and replaced them incorrectly..2nd problem was a close dryer with a constant ��check vent warning after having the ducts recently cleaned ��Nick promptly repaired both problems. ��The burner rings were correctly reinstalled & produced normal flames. ��Close wash connector to the duct system was kinked and replaced by a rigid connector. ��Error message disappeared.
    - HARVEY K.
  • F
    Robinson Appliance Service Inc

    RAS Robinson Appliance Service fixed one of my appliances in 2013.  So, foolishly, I signed a 5 year extended warranty contract for $850.00 to cover 3 appliances.  In October 2015, the dryer started shredding clothes.  For every dryer load 3 to 5 items would come out with holes in them.  Tim was late for our appointment on October 13.  Then it got worse.  First he told me that the dryer repairs would not be covered by the warranty.  Then he said that he didn't think the parts would be readily available AND that the factory would have to manufacture something special and it would be a very long lead time.  So, I asked him to wait a minute.  I went to the computer and looked up the dryer by model number.  I printed the parts list for him.  All of the parts were available and in stock.  So, he ordered the parts.  He didn't show up for our scheduled appointment.  So, I think I will only have one option:  Small claims court to get a full refund of my $850.00. 


    - Rebecca S.
  • A
    Priority Appliance Repair Inc
    The soap dispenser in our dishwasher would not close. Emailed Steve with the details and received a prompt reply with an estimate. We set up an appointment shortly thereafter. 
    Steve arrived within the time window he gave me. He was very pleasant to talk to and, more importantly, the work was done correctly and relatively quickly. The total cost was exactly what we originally quoted me.
    - Niraj P.
  • A
    Mike's Appliance Repair Inc
    I was happy with the soap dispenser replacement on the dishwasher and with cleaning my gas stove's burners. However, I was deeply disappointed to be told after Dave did the washing machine repair that it was a common problem with Whirlpools and could return at any time; it could be years or it could return the next time I use it. I asked how long his work is guaranteed, and he said there is no guarantee on that repair. That sounded crazy, and even worse, he did not give me this information before doing the repair so I could decide if I wanted to go ahead with it.
    - Lisa R.
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Appliance Services in Lake Forest

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