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Joliet Lawn Services Reviews
The real problem was the office staff. They did not know what they were doing. I spoke to them many times and STILL could not get them to come when they said they would or to return phone calls.
Each time a technician came to my home I was there. I addressed every issue every time. Like I said, the owner is a liar and really does not know how to run a business, as he never contacted me. I never called to change an appointment. EVER. Another lie. I certainly never called the office 15 times a day. They never answered their phones, even I did call.
The reason the technicians MASY have had to wait is because they NEVER called to tell me when they were coming. Why would I lie about something like this? Unbelievable! The final technician actually sprayed the inside of my garden beds, which subsequently killed the seedlings therein.
They lost the list I sent in TWICE so they did not know what work to perform and when to perform it.
I cannot believe this man is actually lying. He KNOWS his office staff is incompetent, that they never returned calls or sent the technicians with the proper information. The technicians told me that I was not the only customer who was frustrated. That many people had the same complaints.
I tipped each technician $20 each time they arrived, provided them with cold water and thanked them profusely. I treated them well. The owner is relying on his incompetent office staff for his information which is his mistake.
I hired this company last year and I was really pleased with the service. Actually, the service is still excellent IF you can get the office staff to respond to calls. I have called no fewer than seven times and I cannot get them to return my calls.
The field guys, ie, the men who come out to do the work, are all top notch! They have told me they have been getting a LOT of complaints from customers who are having the same problem I am.
I have asked for the owner to call me but two weeks later and I am still waiting.
They should have been out to treat my lawn for grubs but, as I stated, no one in the office is willing to do their job.
Last year I sent in a form that specifies all the work I want done. They have lost that form TWICE now, so I was forced to call in and request each single service. Since no one has the courtesy to return my calls I will go elsewhere."
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