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Car Dealership reviews in Joliet

Real People ~ Real Reviews ~ Real Results

  • A few things to point out. 1. 2015 My mom & sister were purchasing a car here, it took several hours to finalize the paperwork. While they were waiting for them to return with keys and their copies, suddenly the lights went off. Yep! They turned off the lights, turned the alarm on- locked the doors and went home! They had to call the police to have someone come let them out. Apparently one the deal was done, they did not care anymore. Not only that, the “certified pre-owned” car ended up with several mechanical issues and was traded in elsewhere after a little over a year. She lost a few thousand on the trade-in. Salesman unknown 2. JANUARY 2016 (aprox.)- My daughter purchased a Pontiac G6 from this dealer. They sold her a car with a check-engine light on. She was young and dumb- they let her drive away without being insured and told her she had 24 hours to transfer insurance over. The car had extremely high miles, they promised she could bring the car in to have it repaired for the engine light- cost was $10k A. She was in an accident on the way home- her insurance did NOT cover damages. B. Mechanic that helped her piece the car back together over a years time told her the value of the car before the accident was only half what they sold it to her for. C. The Check engine light NEVER went off permanently. She brought it in multiple times, they claimed they repaired things but she would later verify they were just clearing the codes.- she finally traded the car in for $500 and went way upside down on a new car. They took advantage of her. 3. JUNE 2016 I purchased a car from this dealership reluctantly after Shay happened to my daughter but thought Honda itself is a good car so it should go okay. Well, long story short- they sold me an As-Is used car for $8500. They showed me the Carfax and all the maintenance records from a well-maintained one owner vehicle. They said they only talked the owner into trading in because of an incredible sale they had going on. Once I had the car a few days, I started noticing things that were not super noticeable: the car had been in a pretty bad accident, it simply was not reported to Carfax and I am 100% certain they knew from inspecting the vehicle. The entire driver side was bondo’ed abd their were multiple mechanical issues to soon follow very soon after from frame damage. Here I am 2 years later, I still owe about $4500 and the car is valued at only about $2k yet I took PERFECT care of the car. The value is based on the accident flaws that are now much more visable because it starts chipping & rusting over time. Bottom line, this is NOT a trustworthy dealership. I tried to get them to work with me as did my daughter and sister but they basically shut the door in our faces. The niceties go away once the deal is done. Not ever an apology. They simply repeat the words “As-Is”. There are many more dealerships in town that have a much better reputation that it just is not worth it to go here. Buyer Beware! They are GREAT at hiding things from the consumer. I’m In the market for a new car now (love Honda) but sill travel farther to find someone I can trust. Salesman for both myself and my daughter was Gerry Pastore- I would have requested someone else had I known beforehand he was the one to scam her the lemon AKA G6. Do NOT trust this guy- PLEASE! The photo pictured is the actual photo from their website when I purchased my car- they hid the complete driver side damage very well.
    - Erica M.
  • I went in to have the onstar repaired and they gave me a 2017 to drive. I ended up buying it. Kept me informed on everything. They put the part in and found out it didn't work, so they figured out they had to put a new module in. 

    I will be back in 36 months to buy another one. Also for oil changes and maintenance.
    - GEORGE M.
  • Not so good the first time. The salesman would not provide any direct answer. Very shady interaction. Obviously, we didn't buy from that sales guy. We went back thinking that we would get a better sales person. This time we got a scary sales person, a bit aggressive. We didn't want to give him business. Knowing that we like the Honda car and the sales person is just a middleman, we tried the online option. The quote we got over email is a lot higher than the two quotes before. Needless to say that we did not buy.
    - John S.
  • Great - the Chignoli Brothers are GREAT.  We buy all our used cars from them. They are extremely accommodating and helpful.  we feel they are very honest and caring.  We highly recommend them.
    - David & Donna B.
  • They are very good. They keep the car until they find the problem. They want to make sure you do not have to return due to the same problem. They also offer a loaner vehicle which is great. The waiting room is wonderful and they have excellent amenities. I have purchased four cars from them because of the services they offer.
    - robert s.
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    - Danielle K.
  • It was okay. The only thing that we had to do is that in order to get some money off the car, we headed down to the Chicago auto seller to get a coupon.
    - kathleen p.
  • Went well, done in a timely manner.  Have been dealing with D'Arcy Motors since the 80s.
    - Alexandra A.
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    - Dennis B.
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    - Dennis B.
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Car Dealerships in Joliet

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