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Flooring reviews in Hudson

  • F
    The Flooring Store
    We hired The Flooring Store to install a tile shower in our master bathroom, ceramic tile floors in our master bathroom, ceramic tile floors in our kitchen/dining area, and more ceramic tile in a hall bathroom. We worked with Sandy Utsler at The Flooring Store, who said she owned the store but as we learned later does not own the store. Once we chose the tile for both floors, the crew came out and began work. They kitchen floor was not laid properly. Sandy's work crew refused to pull up the existing laminate floor and instead laid the ceramic tile over the existing floor. This has caused issues and the tiles are moving, popping out, and the grout is coming loose. Secondly, the shower tile was installed unevenly and subsequently has a topography that is easily noticeable. Also, her workmen built the tile out unevenly with the wall and then left the job without building the drywall out to the tile. Phone calls were made to Sandy Utsler and she lied on three different occasions that she had contacted her contractor to finish the job and that he was not calling her back. Meanwhile, our hall bathroom was not completed and, as it turned out, was not completed by The Flooring Store.  Sandy Utsler then refused to refund us our money for the hall bathroom tile and the work that was not installed. She did, however, continue sending us bills. We contacted Sandy Utsler through text as well as phone calls to remedy the situation by giving us our refund and to discontinue sending us bills for work that was not completed. Sandy Utsler then treatened me over text message that if I continued contacting her that she would file a lawsuit against us for saying that we sexually harassed her.  I filed a complaint with the Better Business Bureau and they assisted us in getting in contact with the real owner of The Flooring Store located in Decatur, Illinois. The real owners of the business and the Better Business Bureau assisted us in cleaning up the mess that Sandy's crew made, had our carpets cleaned after Sandy's crew walked on them with grout on their shoes, and gave us the refund we deserved. I do not recommend The Flooring Store for any flooring work.  Sandy Utsler of The Flooring Store lied to us several times, her crew was unprofessional, did lousy work, and did not leave your home secure once they finished working for the day, and did not finish the job that we paid them to do.  There are other quality places in the Bloomington/Normal area for your flooring needs. 

    - Keith S.
  • A
    CarpetsPlus ColorTile of Bloomington
    I would say they were okay. They are customer service oriented and try to make sure the customer is happy and satisfied with the product and service they provide. They were responsive. They provide the product, but then when they have someone come out to install, they hired installers to do it so I feel like I think the company who installs tried to provide good customer service, but I would say the installation is okay. I think the installation itself could have been better. The company itself is very pleasant to deal with. I would say she went out of her way to make sure the customer was satisfied.
    - Michael B.
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Flooring Installers in Hudson

Companies below are listed in alphabetical order.

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    1000 Brook Forest Ave
    Shorewood, Illinois
  • Land's Painting

    1009 S. Hinshaw Ave
    Bloomington, Illinois
  • Lowe's

    2101 East Empire St
    Bloomington, Illinois