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Hvac Repair reviews in Hometown

Real People ~ Real Reviews ~ Real Results

  • I had an estimate done by Glenn,  the salesman.  He was my third estimate received. He was prompt and even called the day before reminding of the appointment.  He was the only person that actually did a calculation based on the size of my home.  My home is a small duplex at about 760 sq feet.  The other two salesmen gave me the exact same size units but I believe they would have been over-sized. They just gave a general size and did not think about the smaller size of the home. The furnace would have been over-sized by almost double.  Glenn was very easy to talk to and answered all my questions.  Even when I called back to accept his estimate and asked to see some units and talk some more he met me at the shop to show me around. 

    Upon talking  with him I learned that they do their own custom metal work, if needed for as their guys are union sheet metal.  I could certainly appreciate that fact for as I worked for a bit in a union sheet metal shop before.  Also, all the products I bought were made in the USA.  You do not see that very much anymore.  That is another reason I went with them. 

    The day the crew arrived they were prompt.  At first they kind of joked a bit about the kind of home it is since they have worked this area before and it can be quite a challenge to work with.  But they took everything apart, laid out the tarps in the walkways and dealt with the dogs I have and started their day.  I am the kind of person to ask lots of questions, some that do not even pertain to the job at hand, and they answered all of them without getting crabby.   The names were Jaime and Nick, I believe.  Great, trustworthy guys. 
    Nick took care of the furnace and Jaime did the AC.  The like to ride each other with quips and insults that would fit in with any southside bar and me being from the southside I can definitely relate.

    Jaime ran a solid line of copper from the AC to the A-coil, minus the connections to both.  He stated that the old AC line was made up of 3 different sizes of copper.

    After they installed everything and verified everything was working they did a run-down of the project and went over the new thermostat with me.

    This business and the installers were all very professional.  I would definitely do business with them again as well as recommend them.
    - steven b.
  • I used Kozy heating a couple times for my AC over the past two years. The first year the freon leaked out in my old unit and he came by and did an investigation. He could not find a definitive cause at the time so he took the outside coil with him and pressure tested it on his free time. I did not mind since it was not hot during that week. He came back and changed out the stem since it appeared to have a very slow leak in the valve.
    The next year upon first start up I was not getting any cold air. I opened the AC and saw that one of my wires was burned up. I replaced the capacitor and the wire and still no cold air. This was during an odd heat wave in march. He suspected the A-coil might be bad. My furnace at the time was 36 years old and the Ac was 16 years of age. He gave me a general quote to replace the both. He also re-filled my freon. I chose to go with another company for the installation of new equipment but if I still had my old equipment I would definitely call Kozy Heating for all my issues. He is very honest, trustworthy, and a good person overall.
    - steven b.
  • The installation was not a problem. That evening the heat came on and it was so loud it scared me, I called because I had never heard anything like the noise it made. I was told that I would have to wait until the following morning and someone would call. I slept on pins and needles all evening thinking the furnace would blow up, and I am not kidding. Someone called about 8:30am and they came out around 11:00am and told me that that is just how they sound. I though, "oh well, another piece of crap I bought." Yesterday it was hot in the house so I put on the new air. The temperature nev er reached the temperature I set on the thermostat, and it has been running for over 12 hours now. It has not shut off, and now it is five degrees above the temperature I set on the thermostat. I tried to call Aabal last night around 7:30pm on the EMERGENCY 24 HOUR NUMBER. No one answered the phone last night and it is 81 degrees in my house, and I have been trying to reach someone from Aabal since 8:00am. Still no answer, no option to leave message. Seems like fan is working but I am not getting air. Do not make the same mistake I did! When they came out to give estimate they bad-mouthed the company I was going to have do the work, the other company did not bad-mouth anyone else. My air conditioning is not working and I cannot reach anyone. My unit is not even one week old. Poor quality!!!! WORSE CUSTOMER SERVICE!!!!!!
    - Deborah M.
  • John was extremely friendly and professional. He knew exactly what he was looking for, and explained everything he was doing, as he did it. He also cleaned my AC unit, and checked the Freon levels; I had said that if he didn't have time, I would make another appointment. He said there was no need for another appointment; he had the time to check everything while he was there, and he said if he had come back again, he would have had to charge me more money. It's very nice to have a contractor be honest about not charging me more than necessary!
    - Marsha M.
  • unknown
    - Vivian K.
  • unknown
    - Lisa Z.
  • fine
    - william f.
  • fine
    - william f.
  • Very well
    - Tom S.
  • They are very responsive, on time, and in budget.
    - MAUREEN M.
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HVAC Contractors in Hometown

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