Williams Ski and Patio

Founded 1875 • Angie's List since September 2009

Not Rated| 2 Reviews

Service Categories

Description

Spring through Fall, Williams Ski and Patio features the best brands in patio furniture at the most competitive prices: in stock inventory and unlimited options to custom order. In September, Williams Ski and Patio transforms into a full service winter sports, ski and snowboard shop. Williams Ski & Patio has a full service rental department for daily ski or snowboard rentals, or season rentals for new or used skis....

Verified Reviews

A few reviews for this pro…

F

RATED

06/08/2012

We worked with the customer service manager to find a carrier that could deliver by a specifice date, since we would only be in South Carolina for the weekend.  The carrier was great, delivered on time and even assisted with unpacking and removal of the packing materials. However, two of the pieces were shipped damaged  - you could see they were manufacturing defects and not damaged during shipmen...

DESCRIPTION OF WORK
We purchased a set of Lane Venture patio furniture for our second home in South Carolina.  The sales person was very helpful and told us they regularly shipped out of state without problems.  We paid extra to use their preferred carrier in order to ensure arrival by a specific date (April 30th 2012).  The carrier was great, delivered on time and even assisted with unpacking and removal of the packing materials. 

CATEGORY furniture sales

SERVICE PROVIDER RESPONSE

We sincerely apologize for the delay in taking care of this issue. After filing a claim with the manufacture, we should have followed up on the status of the claim. We did not do this. Hence the delay. We have since worked with the manufacture to get the replacement parts sent to their home and we are working with a local person to do the service for the customer. We did drop the ball on the follo...
F

RATED

09/18/2009

Overall, my experience in dealing with this company, subsequent to paying for my patio furniture, has been very frustrating and disappointing. They seem to have no commitment to providing even adequate customer service. Even the customer service manager himself failed to provide minimal service -- he would not even call back even after he promised to do so.

DESCRIPTION OF WORK
I purchased Brown Jordan patio furniture from this company in the past and I need replacement parts for the patio chairs. I contacted the company to place an order for these parts. There have been a total of five phone calls/faxes -- all initiated by me -- since August 17th. It is now September 18th. The first time I called, the person to whom I spoke said he would look into it and call me back. I received no call. Then I called the Customer Service Manager, Chris King, who told me that an order was never placed but that he would "track it down" and call me back to let me know the status. He never called back. Subsequently, I called him back on two different occasions and each time he told me he would call me back. I have, to date, received no calls and have no idea if they ever ordered the replacement parts.

CATEGORY furniture sales

Services Offered

outdoor furniture Chicago, outdoor patio furniture Chicago, patio furniture Deerfield IL

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
No
Warranties
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