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Find Top-Rated Highland Park Lawn Mower Repair Shops

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Lawn Mower Repair reviews in Highland Park

  • F
    We purchased a snowblower from Dehne about 5 years ago. After 2 years, the manual start didn't work, so we had them take it in for repair. They said they fixed it and it seemed to work, but next Winter the manual pull didn't work again. After the Winter was over, we sent it back again and asked them to fix it. They didn't put that on their work request, so nothing was done. Again, the manual start would not work during actual snowblowing. This year we sent it back one more time. I called and specifically explained the situation. When, after several months they finally looked at it, they said it was fine. I called and explained the problem again. Their only response was that because they couldn't duplicate the problem there was nothing to fix. Never mine that I'd had the problem now for 3 years. They weren't going to replace the manual start (I never asked them to, just to fix the problem) without authorizaion from the manufacturer. They complained that the manufacturer did not care about small dealers, only about big stores. They said that if I called the manufacturer and got them to agree to cover it, they would replace the starter, but they were not willing to call them or take any action to get it done. Subsequently, I did call the manufacturer's customer service and was told "we won't do anything". On top of this, one of Dehne's supposed services is to pick up and drop off equipment that is serviced, but since they aren't going to service my snowblower, I'll have to pay to have them deliver it. It won't fit in my car. Needless to say, I'll never purchase anything from Dehne again. Same goes for the manufacturer. Note-I am the director of Quality for a manufacturing company and deal with customer complaints and issues all the time. I'd be fired if I treated a customer this way, and although some problems are intermittent like this one, they're still real.
    - Thomas A.
  • B
    Turned the repair around in just a couple of days Offered unnecessary commentary about my lack of preventive maintenance, etc. The estimate was dead on, though the price seems a little high. The mower runs great now.
    - DAVID G.
  • A
    unknown
    - Michael L.
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Lawn Mower Repair Shops in Highland Park

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