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Flooring reviews in Highland Park

  • D
    The Basement Men & The Concrete Man
    I was referred to The Basement Men from a local moms group (it turns out his wife is all over promoting their company). After briefly looking at Angie's List and seeing mostly positive reviews, I went ahead and scheduled him for an estimate. We had just purchased a new house and was on a tight timeframe for several projects. We wanted carpet pulled out and vinyl plank flooring installed in the basement and Steve provided a quote at $7k. We also discussed removing a wall in the kitchen and adding some lighting as well as tile removal. His quote was $3k but was a guesstimate since he couldn't see the property in person (as we had not closed on the house). I went ahead and gave him a deposit ($2,500) for the basement floor but asked to hold off on making a decision for the kitchen. In the end, after doing some more research on Angie's list, and talking to a few people personally about their work, we decided to hire someone else for the kitchen. We just weren't comfortable putting all our "eggs in one basket" with one contractor. The day the basement work started, I gave Steve another $2,500. he indicated his installer would be done in a week and asked that I be ready to pay him in full on that day which I said would be fine. Steve was pretty upset we didn't hire him for the kitchen work and said he only gave me a great price for the basement as he assumed he'd get more work from us. He asked us if they could skip painting the quarter round finishing trim since the carpet removal was thicker than he expected and because he gave me a great price, expecting other work. We agreed to this. His contractor who did all the actual work, Martin, was great. Unfortunately, as we had other projects happening simultaneously in the house, two workers needed to access some plumbing in the basement. Martin could have worked through it but to make things easier on him and those plumbers, said he would return the next day (which I was totally okay with and appreciative of). I called Steve right away to give him a heads up to let him know the work would be running a day late. He still insisted I pay him on the original completion day even though the work wouldn't be finished. The day we were supposed to meet for the final payment, I was running very behind at the doctors office due to being pregnant with twins and experiencing complications. I asked if we could meet a day later (once the work was complete) to make the final payment and this is when Steve lost it. He was screaming at me demanding that I hold up my end of the bargain and that I was wasting his time. He accused me of not wanting to pay him. At this point of being berated and screamed at in an unprofessional manner, I was totally not comfortable paying him for a job that hadn't been completed (he even asked if I would post-date a check). He threatened to pull Martin off the job. He was completely irrational, not willing to listen, etc., and I had to hang up on him. I was still at the doctors when this phone call happened and my doctor became very alarmed as my blood pressure had skyrocketed. I ended up having my husband call him and Steve was much calmer with him. We agreed to give him 1/2 of the remaining $2k. Then the next day, when the job still wasn't complete as they needed to wait for more flooring, he asked for the other $1k. We gave him $500. Then when it was finally complete the next day, we gave him the final $500. I see now from reading other reviews here and on other platforms, that this is a familiar tactic he uses demanding payment before completed work and only shows up to collect a check. Steve did apologize but his apologies were full of excuses saying he had given us a good price that cut too far into his own margins as he was relying off other work he thought he'd get from us (and that the flooring material costs had increased which was an extra $200-$300). He also was concerned i would start bad mouthing him. Well, if you want other work, behave professionally. I also had not bad-mouthed him up to that point but I finally decided to write a review so any one else contemplating his company know what they are dealing with. I���m not even sure if some of these reviews are even real on Angie���s list. In the end, the work was nice that his contractor did, but not worth dealing with the owner of company whatsoever.
    - Lacey K.
  • A
    The Basement Men & The Concrete Man
    We had a great experience with the basement men. Steve was very communicative and the crews were wonderful. It was a big project with a lot of unexpected issues, and they still managed to finish a few weeks early and go only a smidge overbudget. A summary of work: -Repitch and pour new sidewalk to prevent water damage -Repair small crack in concrete foundation -Basement finishing (electrical, framing, insulation, drywall, 7 new windows, etc) -Partial rebuild of stairs -Creation of hybrid kitchenette/laundry room -(Unexpected) bathroom remodel -Vinyl plank flooring installation -Install two metal sliding doors -Paint ceiling We would definitely use them again. The one thing I would note is that I sourced most of the finishes (floor, tile, cabinets, countertop, etc), which I would recommend if you have the time. Some of the suggestions TBM provided ended up being pricier and, in my opinion, slightly more basic looking. But Steve was super helpful answering my questions so I could find what I wanted and had no problem installing what I purchased. I've included some pictures. Note that several were taken before the project was fully completed.
    - Sarah-Jayne A.
  • A
    The Basement Men & The Concrete Man
    Everything was timely and on budget, carpenter, electrician, and plumbers were respectful and responsive to our needs (for example parking in driveway not on street). They found inconsistencies in previous construction and corrected them without delays or drama. Great experience, planning another renovation upstairs now:)
    - Laura v.
  • A
    DESIGNfirst Builders LLC
    The project went very well. It took longer than was estimated, but my wife and I were very pleased with the quality of the work and the professionalism of the folks that did the work. We used DesignFirst a few years ago for a basement remodel and were happy with that project as well. They are certainly not the cheapest, but I would say that they are committed to having happy and satisfied customers.
    - Steve L.
  • A
    The Basement Men & The Concrete Man
    I used the basement men to put back together our Basement after we had water. Steve was responsive to our call and our concerns. He estimated our project, and once the contract was signed, returned with his men within two (2) weeks, ready to work. He removed all of carpet, demoed our bad and wet walls/removed bad drywall and filled cracks in the concrete walls and floor. He then rebuilt the basement back, put it back together and installed a vinyl plank flooring. We had a very good experience with Steve and The Basement Men, we were very happy with the work and would use them again in the future
    - D B.
  • A
    The Basement Men & The Concrete Man
    Steve and his staff are wonderful. They are reliable, professional and got the job done on time and at a good price. The key for me is responsiveness. We have significant experience with contractors. Questions and challenge are common in construction. Steve will get back to you and work with you to solve the issues. I am not tolerant of someone not getting back to me. Steve would return calls. text or emails quickly. I wholeheartedly and without reservations recommend Steve and his team.
    - Cheryl R.
  • A
    Modern Quality Flooring Inc
    Danny and his crew were terrific! Our floors are like new and I can't say enough good things about the entire job, from the estimate until the project was completed. Everything was on time with no surprise costs. In addition to refinishing and staining, we had a few areas that needed repair and they turned out great! The crew was professional and very respectful of the property. Communication was beyond excellent!!! I would hire them again in a heartbeat!
    - Lynn S.
  • A
    Modern Quality Flooring Inc
    Danny and his team were super professional. Everything went smoothly from getting an estimate to finishing the job. Danny was very responsive upon initial inquiry and gave a very fair price. He and his team completed all the work within 3 days to my complete satisfaction. They even went above and beyond to replace cove bases and shoe bases (some of those were too high due to previous carpeting on the original hardwood floor) free of charge. Danny also provided a lot of useful advices on hardwood floor care. I would definitely hire them again if I need future flooring work.
    - Youjian C.
  • A
    Paint JAR Inc
    Project went according to the the timeline and pricing per the contract. Jonathan and team provided continuous updates on progress, hurdles and recommendations for work that needed to be done that was unanticipated. The Jar team helped us identify items that were nice to do vs. need to do while understanding that we had a budget that we needed to stay in. There were a couple of times that we asked to make last minute changes to our previous picks (e.g. changed counter top from quartz to marble) and Jar was able to flawlessly accommodate changes within the project timing. The Jar Team was meticulous with keeping the work site clean. A temporary wall was constructed to keep dust out of our living room and a additional filter was run during demolition due to a family member's asthma. Living in the house during the remodel with two small children, I never found a single nail on the floor during the 4 months of the project.
    - Kelly H.
  • A
    FRANK ZANOTTI TILE & STONE CO INC
    ABSOLUTELY PERFECT! After visiting almost every stone and tile company on the North Shore of Chicago we were becoming very frustrated because most of them were just "order takers". Frank Zanotti, the owner understood our confusion and frustration. Frank has a gorgeous display of Slate look flooring in his showroom and we fell in love with it and Frank special ordered it from Italy and the installation was flawless and the floor gets rave reviews from all who see it. Then we were struggling with finding a high quality white counter top due to age and eyesight we really need a white counter top so we could see easily but we still wanted something beautiful that went great with floor and cabinets. We had looked at Granite and various Quartz samples but one day his assistant Saul made the recommendation for the Santamargherita Italian Quartz Vega (white) and it is gorgeous and the installers were so professional and knowledgeable and did a great job start to finish! The table top (island like) was another challenge and I went to many stone, granite, marble places with no luck. Frank suggested I go up to Waukegan and take a look a few pieces that he thought I would like. Joel and his crew were so helpful and I absolutely fell in love with what turned out to be a very rare and hard to find piece of black quartzite stone? Again the installation and professionalism was exemplary. Frank knew I was anxious to have my kitchen back and he really pushed for a speedy installation.
    - Debra B.
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Flooring Installers in Highland Park

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