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Jewelry reviews in Hickory Hills

  • A
    I was interested in purchasing a heart shaped ruby/diamond pendant. I found a picture online that was a good starting point and brought it to Donna Jewelers. Donna and her team offered multiple ideas to create a design that met my needs and price point. Donna is GIA certified/trained and, I know from past experience,  she and her family/team have many years of experience in creating one-of-a-kind pieces that are fairly priced and are of high quality (e.g., Tiffany level). 
    Because I was requesting a custom piece , it required multiple iterations to review the design, stones, etc. At all times, Donna and her team were professional and responsive.  When I was unable to visit the store in person, Donna emailed pictures (e.g., waxes) so we could discuss and I could approve. When I visited the store, there were often returning customers (e.g., young couples with families) who had made earlier purchases (e.g.,engagement rings/wedding bands). With each iteration, Donna asked thoughtful, probing questions to ensure the final product would meet my expectations.
    In the end, I received a beautiful, one-of-kind piece that was fairly priced and exceeded my expectations. I would highly recommend Donna Jewelers.

    - Luanne S.
  • F
    Working with Kelly Teninty from Bling Me Accessorites, turned out to be a terrible experience. She designed and created a beautiful copper ring with a moonstone and a citrine for my mother-in-law's birthday/Mother's Day gift for a great price. Each stone represented the birth of one of her sons. My mother-in-law lives 3 hours away from me so I did not see her until the beginning of June and was not able to give her the ring until then. Therefore, I had the gift sitting in my apartment, in a box until then, for a bit over a month. (this is important to the story) I gave it to her this past Tuesday night after dinner. On Wednesday night I met her for dinner after work. She did not have the ring on. She told me, "oh, I am so disappointed. One of the stones fell out. It looks like there was glue under it. " I was so embarrassed and disappointed, too. I said to her that the designer was great to work with and I would write to her first thing in the morning, assuming she would either replace and fix the stone (without charging me, of course) OR offer to refund me the money. I was stunned this morning to receive her abrupt response email, refusing to replace the stone or repair the ring free of charge AND refusing to refund my money. Here is our disappointing correspondence, in case anyone is considering doing business with her: Me: "Dear Kelly, My mother-in-law came to town this week and I finally got to give her the gift on Tuesday night. She was ecstatic and loved it. However, on her first day wearing it, one of the stones (the moonstone) fell right off. It looked like it had been glued, rather than sautered (sp?) on. The stone is now gone. She thinks she was at the zoo when she lost it b/c she only noticed it on the bus on the way home. I was so disappointed. What should I do now? Send you back the remaining ring? Have it redone only this time not gluing but sautering? Please let me know and thanks." Kelly: "Val, I am so sorry to hear about the stone coming off. Did the stone fall off or the bezel? You can't solder a stone. Also since the band is copper and the bezel is copper, the solder would end up being silver, and that can't be changed. I can certainly purchase another stone and reset it for you. But that is all I could really do for you. I am sorry I can't do more." Me: "It seems like both of them came off, the stone and the bezel. If you re-made it in silver, would you solder it then? I know I requested copper, but I didn't realize this might compromise the security of the ring. Would you re-do in silver or, if it is not worth your time/$ to re-do it, would you prefer I be refunded? I really did love the ring and your design. And I know that $135 was an amazing price." Kelly: "I completed the project and you had the ring for almost a month. I am sorry about this but charging you for another stone and resetting it is the only option I can give you on this. Remaking the ring in silver would cost you more money. " Me: "Dear Kelly, Yes, I had the ring for almost a month. It was sitting in the box waiting for me to give it as a gift. My mother-in-law lives 3 hours away and this is the first time I have seen her since I ordered the ring. Completion of a project was not what a paid for- only part of it- I paid for a quality product. A stone was glued and fell off in a day. If you do not want to re-do it, you can refund me my money and I can return the remaining portion so that you can assess what happened and perhaps avoid it in the future. Let me know which you prefer and thank you." Kelly: "Valerie, I am not refunding any money. I set you can send it back, and pay for another stone, which I will reset. That is all I can do for you. Thank you, Kelly" Me: :Are you really refusing a refund on a product you created that broke the first day it was worn? Why would you do that, as a business person? I would like to give you one more opportunity to change your response before I write a review. I spent good money for a gift that is useless. I imagine this is not how you want to run your business. I am your customer and extremely unsatisfied--as anyone would be-- with a broken product. I should not need to pay to replace something that was not adequately created, or made to be wearable. I expect a full refund." Kelly: "Valerie, You did not receive the ring broken. Not only did you have it for a month, your mother wore it. I cannot tell what happened when she was wearing it. I am sorry but there will be no refund. I stated you can purchase another stone, send the ring back and I will reset it. The other stone is still there and fine. They were set the same way. Thank you. Kelly" Me: "Ok. What do you think I am trying to do here? Be dishonest? THis is ridiculous. So, I am out $135 and I think every future customer should hear about this decision. I was very embarrassed that my mother-in-law's ring broke after one day. I would not lie about something like this for $135. You had been so good to work with up until now I never imagined you would not instantly offer to replace your product free of charge, or refund my money. But if you want your name on that story over $135 that is understood." Kelly: "Valerie, Please submit a dispute with Custommade. They will communicate between us from here on out. Thank you. Kelly" And that is that. So, now I need to submit a dispute. Very bad business. Embarrassing product, disappointing customer service, terrible.
    - Valerie M.
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Jewelry Stores in Hickory Hills

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