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Health Care Facility reviews in Gurnee

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  • Each time was terrible. The staff was rude, except for one pharmacy tech who tried to be nice. I had to stand at the counter and wait while they socialized with each other. Their tone was unpleasant, the wait was long for what I needed, the instructions and caring were non-existent. There were mistakes made two out of three times, with small things like the amount of the bill and the spelling of my name. Several times I had to park my car and walk in from the drive-through, even though I felt terrible, and it's quite a long walk when a person feels ill. The first time I e-mailed a manager who assured me he would make sure everything was OK and the second time was better, whether he did anything or not. The third time they were so rude I wanted to walk away but it was necessary for me to have my medications and I hate to switch pharmacies. The last time they were rude to me, to a child who was translating for an adult, and to another senior. The RPh (pharmacist) actually came out herself to be rude. I wanted to cry. I will never go back there even if it was convenient! I'll probably never use any Osco Pharmacy again after this. It used to be so nice.
    - RICHARD S.
  • I accidentally cut my finger and couldn't stop the bleeding in 15 minutes of care at home using standard first aid. I went to the Condell urgent care near my home. I had wrapped several layers of gauze around the finger, and I was adding new layers as I bled through (as per first aid recommendations). So, when I checked in at triage, it kind of shocked me that they expected me to be able to fill out a long-ish form by hand. I pointed out that I had one hand busy holding the gauze on the other, and my cut finger was on my writing hand at any rate. The triager had an "oh!" moment and filled out the form for me, but it was kind of an obvious situation. I explained that I was actively bleeding and had been for 15 minutes now. The triager gave me more gauze and told me to wait in the waiting area. In the interim, I called a friend to come meet me, in case I wasn't in shape to drive myself home. I let the receptionist know the friend's name in case I was already in the back when she arrived. I needn't have worried. I was in the waiting room, bleeding, for nearly an hour. I had to ask for more gauze from the front desk because I'd bled through what I had. Shockingly, I never got light-headed, but I had bled quite a bit by the time I was shown to the back. At that point, the nurse began unwrapping the gauze and she expressed shock at how much I'd bled. I explained that I'd been bleeding on and off for over an hour, and she said the front desk should have sent me to the back sooner, that it was dangerous to leave me bleeding for so long. The nurse washed out the wound and took a look. She said I'd probably need stitches and that the doctor would be in soon to verify. The nurse was very friendly and congenial. The doctor who came in was far more rushed, and it was hard to understand her accent. I struggled with answering her questions, just because it was tough to understand her. After examining the cut, she initially said I could just go home with a band-aid, but then changed her mind and decided it was deep enough for stitches. So, the nurse prepped me, and then the doctor numbed and stitched me up. She kind of missed the cut on one stitch and then backed it out, so I ended up with an extra puncture. (Admittedly, that end of the cut was near my cuticle, so it may have been tough to stitch?) Then, they cleaned me up, bandaged me, and gave me my walking papers with instructions to have my regular physician check-up and later remove the stitches. The cut healed fine. I have a barely noticeable scar that will definitely fade with time. However, I'm still dealing with billing. They initially billed the wrong ID for my insurance (even though it was correct in their records when I called), so I had to resolve that with them. On top of that, I've gotten multiple bills from different addresses/names that seem redundant. As I get EEOBs from my insurance, I'm paying specifically what they say I should and no more!
    - Scott & JC C.
  • My husband badly cut his thumb on a Sunday afternoon. We had heard good things about this acute care center so we thought we'd try it thinking he just needed a few stitches. The staff was kind and professional and we did not have to wait long to be seen. The nurse who took the history and did the initial cleansing of the wound was very careful to be accurate and also to not cause unnecessary pain. The doctor we saw was also very kind. After x-rays it was discovered that there was an open fracture. The staff jumped into action administering IV antibiotics to prevent infection and thoroughly cleansing then stitching the wound. They made recommendations for a hand surgeon to see the following day for follow up treatment. All in all it was a good emergency/acute care experience.
    - KRISTEN C.
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    - Susan B.
  • A positive [though icky] experience.
    - Susan B.
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Health Care Facilities in Gurnee

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