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Find Top-Rated Gurnee Custom Furniture Makers

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Furniture reviews in Gurnee

  • A
    This is the second time I have hired Dressler Construction and each time it has exceeded expectations. The first time was a full basement remodel. Larry (owner/craftsman) called me back the same day and came to see what work I wanted done so he could give me a proper estimate. After he was hired, he showed up on time and if any problems arose he communicated with me and together found a solution that worked for me. He does immaculate work and it is easy to see that this is his profession and he is not someone who just said he was a "handyman." I will keep hiring Dressler Construction in the future.
    - Laurie B.
  • A
    They installed my new dryer. While installing the dryer they found that the dryer vent was clogged. I hired them to clean the dryer vent and they came out a week later to perform the work. They were professional and knowledgeable. I have always been happy with their service as I have used them in the past.
    - Susan P.
  • A
    I went to their place of business where the process of picking up the chair and the choice of fabrics was explained to me. I was also quoted a price for the work to be done on the chair. The chair was picked up the next day and was finished and delivered within ten days. The whole experience was great! Emily and John could not have been nicer or more helpful. The quality of workmanship was outstanding and the refinished chair is superb! I would go nowhere else if we needed anything further to be done on any of our furniture.
    - Richard B.
  • A
    Repaired a Late 19th century tiger maple lamp table with a broken leg. Removed top of the table, drilled down the leg to insert a dowel through the brittle wood; this Is what was needed for a superior repair. Replaced the top and returned the piece gently polished. Responded to my initial call, performed the repair and returned the table promptly and professionally. Having had a cheaper respir made to the same leg years before, the price for quality work was excellent.
    - Nancy B K.
  • C
    He picked up the chairs and brought them back to us in a timely fashion. They look great. We didn't want new chairs -
    we wanted these fixed. Although it was more expensive this way, Mr. Karzen did a good job. Unfortunately, one of the
    chair backs broke. We paid again to have it repaired. An end table was returned on 4/22/15. It looks good but reeks
    of varish. It will need some airing out. An accent table wasn't fixed properly. It still had nicks and one badly nicked area
    wasn't even filled in. It was just smeared over with a stain that is the wrong color. Karzen argued that he didn't
    have a color match. In that case, he should not have tried to charge us for it. It came back worse than it went in.
    Instead of trying to work with me, he had a temper tantrum. "I have to pick up my grandkid. I don't have time for this."
    I offered to pay for the smelly table he did fix. But he bellowed at me "no charge"and stalked off. Needless to say
    we will not be using his service again.
    - SHIRLEY Z.
  • B
    The good news is that it looks great.
    However, it cost more than I expected overall, and took longer. The worst part was that they do not take credit cards. Because of that, I would not use them again.
    - Sandra O.
  • A
    The customer service at the front desk was outstanding.  I purchased some materials on-line for delivery at the store.  The store was very responsive to call me when the materials arrived.  They also provided hassle free returns.  One toilet that we received had a defective top, they had someone pull a new toilet from stock, open the box and exchanged the top with no problem,  Better experience than I expected from a big box store.
    - MIC J.
  • B
    Alan told me he would send an email with the estimates.  It has been two weeks and I have NOT received any follow up.  I purchased the Angie deal of $99 for $200 worth of refinishing.  I may have blown $99.00.  My sofa estimate was $1000.00. He stated he would not want seams which made sense.  I do appreciate honesty and desire quality but can't afford the services.
    To refinish the top of two chest of drawers was $600 & $800 respectively.  Alan stated he would want to have 2 Men & a Truck come pick them up.  I have a 4-Runner and volunteered to deliver on my own to save money.  He declined.  This is a little too rich for us. At this rate, I might be able to afford a scratch repair on one drawer. Live and Learn.
    UPDATE: I received the written estimate from Alan Karzen via email on Friday, Feb. 14, 2014.  The written estimate did indeed have a lower estimate for the sofa project that what was originally verbalized in my home.  Once I made the company aware of the fact that I did not see the written estimate, it was sent to me on the same day. Follow up was appreciated.
    - Julie S.
  • A

    - WALTER C V.
  • A
    I absolutely loved working with Emily and Bob! Emily was great at showing me many samples in the relaxed and non-pressured environment of their shop. She was very patient with me as it took me some time to decide. I picked some material out and then called her back the next day to put the order on hold as I was unsure. She did not hassle me at all about my second thoughts. I called them back about a month later once I made a decision. The turnaround time from when they picked up the chairs until when they dropped them off was a week. The workmanship was great, the chairs are so comfortable with the new foam and webbing and they look just beautiful. I would highly recommend Kerbs to others. Much better than those large material stores that are just too overwhelming to me.
    - MIC J.
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Custom Furniture Makers in Gurnee

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