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Flooring reviews in Gurnee

  • A
    Ziggy came out for a free estimate. He did a thorough inspection and told me no work was required on the subflooring. He was honest, punctual, and professional. Although I did not need to use Ziggy at this time, I would definitely call him again.
    - Rosemary G.
  • A
    We needed help fixing a pre-existing porcelain and granite tile floor. It was a difficult job because the original tiles are cut to an odd size, and are no longer made. Also, the original installation of the tiles was done improperly, which is what led to cracked tiles and grout. Ovi helped us obtain the closest match we could find for the tiles, pulled the bad tiles up, re-installed a whole section, and then re-grouted. Ovi is not only a reasonably priced, highly skilled tradesman, but he is also incredibly honest, personable, kind. We will definitely be utilizing Ovi's services again in the future, and we highly recommend his work.
    - Sean M.
  • A
    Very well. Steve is knowledgeable in many areas -- carpentry, electric, plumbing. He has done excellent work for me over the years. He is trustworthy, honest and reliable. I would not hesitate to recommend him to anyone.
    - Erika K.
  • A
    It was a real collaboration. They my took my ideas and basic sketches and made them real. All principals and crews were highly skilled, professional and attentive to detail. This was a total renovation, involving every trade: flooring, total kitchen and bathroom renovation, extensive electrical, tiling, carpentry and millwork. I would hire them again. In fact I���m in the process of doing just that for the final bathroom renovation.
    - Diane M.
  • A
    Wonderful!! We are very pleased with the professionalism, quality and timely manner in which each and every detail was taken care of for us. When we weren���t certain about colors or brands to use Alex was very knowledgeable and took his time explaining what we needed to know.
    - Kim L.
  • B
    Jose and Cesar (the owners) were both level headed and easy to speak to about the needs of the project. We're happy with the outcome, and happy to have our bathroom in working order again. We had some superficial water damage to the floor in our main bathroom and decided to have all of the tile replaced in the shower and on the floor. I first met with Jose for an estimate, and was impressed with his easy going demeanor and ability to answer my questions. After committing to using Top Bros., I met Cesar just before the project start date, and was just as impressed with him as I was Jose. When coordinating the start and finish dates for the remodel, I let them know we wanted it completed by dec. 20th. Either Jose or Cesar were usually present throughout the project. They also had a couple of other assistant contractors come on different days. For any questions or concerns I had along the way, I was always able to get a hold of Jose and get prompt responses. They started December 4, and had the bulk of the project finished by December 8. There were a few minor mishaps along the way, but they made every effort to correct issues as promptly as possible. Everything was completed before Christmas. A couple of months after the project was completed, I noticed the new vanity sink wasn't sealed properly to the pipe below it. I called Jose and they came out promptly to fix it.
    - David L.
  • A
    We had a full basement finish. Initially it was a blank slate and when it was done, we had a full bathroom, bar area, a large playroom with closet, and a large "great" room for our family! It turned out fantastic. Larry was always on time and actually called you to tell you what days he or his subcontractors would be there. The people who he worked in conjunction with on our basement were fantastic! They too showed up ready to work and on time. I believe since Larry is local and has worked with many of his subcontractors for a very long time, he has found knowledgeable people who are actually dependable and do great work. The job went as planned and it looks fantastic- better than we thought!
    - Laurie B.
  • A
    Ziggy and Wally were great. Professional and great guys to work with. Will hire them again for any work I need. Everything turned out excellent and they were honest and upfront about what would be best for my house.
    - Bill Z.
  • A
    Hinwood did a great job on our bathroom remodel.  The service they provided was
    top notch, especially with regards to professionalism and attention to detail. We
    are definitely going to use them again in the future.

    - Judd G.
  • B
    I would give an A for the carpet work and a C- for the vinyl work. August 30th I had vinyl installed in my kitchen/laundry room and on August 31st , I had carpeting installed in the living room, dining room, bedrooms, hallways, stairs, and loft. The vinyl install of the 30th went well with the exception of the contractors nicking my walls even though I asked them to be very careful as the walls had just been painted the day before, they also left glue footprints on the new vinyl and installed two different colored trims. When I asked if they typically install two trim colors in the same room, they just shrugged and didn���t answer. They never gave me the option of trim color, they just installed with what they had in the van. I was very uncomfortable with them and didn���t see the footprints on the flooring until they left. I just wanted to get them out of my home. The carpeting work was wonderful. The contractors who came out to do the work were polite, efficient, speedy and very mindful of the walls. A sharp contrast from the contractors of the day before. I am very happy with the work they did and was very comfortable with them in my home. I called Empire a total of eight times that week (both local and national office) before receiving a call back regarding the vinyl install. I requested they have a contractor (a different contractor) come out to fix the trim and remove the glue from the vinyl. A contractor came out the following week and replaced the trim and removed the glue. They were extremely polite and did the fix in a timely/efficient manner. I felt very comfortable with them in my home. I was also told I would get a small refund. The refund has yet to happen and it is now the end of September.
    - Rose U.
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Flooring Installers in Gurnee

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