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Chimney & Fireplace reviews in Gurnee

  • A
    I was very pleased with the quality of service I received from Superior Chimney. Upon initial inspection, I was informed of some issues with our chimney insert lining that would require replacement if it were to be safely used. Instead of wasting my money towards an unnecessary sweep at this point, they offered me an overall/exterior inspection that could be credited towards cost of repairs that we might decide to make as well as recommendations towards resolving chimney insert lining issues--which would require a separate service provider. The inspection was very thorough and service man was very informative, honest, and patient in answering all of my questions.
    - Louisa C.
  • F
    After installation we noticed no heat output from the 24K BTU unit we paid @$6K for. Have to be standing a few inches from the unit to feel any heat at all. After several service calls and having the flu insulated, there is still no heat output in the room (room is only 13���x14��� with 9��� ceiling). We were told they would remove the unit and refund our money. When we request that, the owner (Neil) of the Vernon Hills IL store renegged on that offer. The Napoleon rep told us we purchased a ���decorative appliance���. Huge waste of money. Very disappointed.
    - Irene P.
  • A
    Todd arrived right on time and provided answers to my questions regarding the fireplace and chimney inspection and cleaning services. He efficiently completed the work and provided me with a thorough explanation of minor repairs I should consider and estimates of the costs involved. We also discussed the costs associated with a wood-to-natural gas fireplace conversion.
    Great experience! I would highly recommend Todd and Custom Cleaning Concepts to others.
    - FRANCIS Y.
  • A
    These guys were great!  They were very accommodating to my changing schedule. Upon arrival they were friendly, respectful of my home and worked quickly and efficiently.  Plus they took the time to thoroughly explain suggestions for improvements and answered my questions. I would definitely recommend A-1 Safety Chimney Service!
    - Lisa F.
  • A
    Service was awesome. Nick was on-time, knowledgeable and thorough. He was patient with my questions and gave me confidence that I had called the right firm. I plan to use Aelite Chimney for all related work.

    - Dave J.
  • A
    The process from beginning to end was great.  Working with Alaskan fireplace was such a pleasant experience.  The town I live in has regulations over the state laws and Alaskan Fireplace worked with them to complete the project completely in code.  The workmanship of our new stone front is beautiful.  We just love it.  We called a few other places but  nobody had the knowledge, advice or price.    It's family owned and the owner is the most knowledgeable person we talked to.  The men who installed the fireplace were wonderful to have in our home for 4 days.  Don't hesitate, call Alaskan Fireplace. You won't be sorry.
    - Tom P.
  • A
    Great service!
    *Called when an earlier appointment opened up so we were able to have the chimneys inspected 2 weeks earlier than anticipated.
    *Arrived on time.
    *Found problems with one of the chimneys and cap.  Showed us the pictures and took his time explaining to us the issues and options for repair (this is our first time owning a home with a fireplace.)
    *Price to fix and seal cap seems fair.  Will use in Spring to complete the work.
    - Deanna W.
  • A

    Office Lady was helpful and kept in contact.

    Steve who inspected and gave price and did the work was wonderful.  very pleasant

    I will need them again in the Spring to rebuild my brick chimney.  Cold weather has

    to be  built in the warmer months..


    - Carol Ann B.
  • A
    The work preformed was top notch. Started work on time. They where suppose to replace the chimney above roof and install new stainless steel liner. After review it was decided the new liner was not needed at this time, they replaced three clay tiles inside chimney.    A very good  explanation was given so you understood what the situation was .This is a very old house so you never know what you will find! There was a hole in chimney hidden under some insulation they found and repaired in attic. Clean up was excellent you can't tell someone was even there.  I would recommend them to anyone in need of there services. The best part was, communication was excellent in explaining the problem and options . After talking with them you went away understanding and confident in the decision made between you and them. The liner was removed from the initial quote. Final bill was about half of what we expected. it was a great experience in dealing with them believe me. we now know a little bit more about this old house.
    - walter g.
  • A
    Last year we decided to give Lindemann a call to do the annual cleaning of our chimney.  We had used other services in the past and were generally please with them but, we didn't realize what we were missing in our annual service.  Lindemann came out and cleaned our chimney and then proceeded to run their camera up the length of the flue(something our prior cleaners had never done).  The spotted a couple locations where the grout between the chimney tiles was completely missing and you could see right through to the outer brick.  This was a major fire hazard and who knows how long it had been that way.  They were able to provide me an estimate for the relining of the flue and we scheduled them to come back and preform the work as well as some repairs on the chimney crown.  They were great to work with and rather than someone telling you that there was a problem, they showed me on camera, the issues with the flue.  We will be using them every year for our annual cleaning.
    - James P.
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Chimney And Fireplace Contractors in Gurnee

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