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Professional Work reviews in Granite City

  • C
    Charter Communications
    I missed a monthly payment a couple months ago and was charged a 10% penalty, and so I requested a cancellation of the penalty in January of 2014 and February of 2014 by phone and was denied, also sent a letter in January, but did not get a response of any kind; they just ignored it.
    I called the company in January of 2014 to challenge the increase in rates, as I have been on a "LOCKED-IN"  agreement for 2 years, but the agent argued that Charter can add charges any time it wants despite the "lock-in," which is ridiculous and did not happen during the prior 22 months, so I am sure they are breaking the law on this one.
    I have had a locked in agreement from March of 2012 to March of 2014, and I called to see if I could get any services that would approximate my current rate, but they have no lower-rated service like basic cable or a slower internet speed.  I am a senior citizen on a fixed income and can't afford the 50% increase in cost that will kick in in March for the same services I have now.  I will most likely have to cancel the cable tv, would like to cancel everything, but this company has a monopoly in our area, so there is no real competition. 

    - J M.
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Professional Services in Granite City

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