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Cable Tv reviews in Glenview

  • A
    Trifecto Audio Video
    Was referred to Trifecto by the contractor that was building an entire new patio for our new home. The moment I met the professional that I'd spend the next few weeks working with (Chris B), I knew it was going to be one of the best decisions of the product. Chris was extremely professional, punctual, followed through on his promises (even if mentioned ever so briefly), courteous and most importantly, focused on providing me the best product/service at a price that made sense. While I have a brand new outdoor space to enjoy all year round, the system that Trifecto installed takes the experience to a whole new level. Any questions I had along the way I'd send Chris B a text and he would respond in a matter of minutes. Felt bad that he was even doing so while on vacation with his family for a couple days in Wisconsin. If Chris is representative of what it's like to work with Trifecto you really can't go wrong!
    - Jeff K.
  • C
    Comcast Evanston
    Trying to deal with their customer service at my old place when I had service issues you would end up with a person and he wouldn't answer anything except what their script on the screen tells them. So I had some issues with that. The guy who actually came to do my move-in package just hooked me up. He said he wouldn't run extra wire because that would be an extra service. I just didn't want to deal with them. I got hooked up okay and then I had some issues getting my box working correctly. I had to replace one and then going to their service center, there was like one service center in my whole area. It's like going to the DMV, it was so crowded. I'm like, "Oh, in the future I will mail back equipment. I will never go into this place again." So, they're just okay. You go there and take a number, I waited like 45 minutes or more to exchange a box. I am locked into a 2-year contract to get a cheaper price on my bundle. For my internet and my cable and my phone bundle together it's $132 a month. They are in line with other provider's packages around here. Sometimes they are slow, sometimes they have brief outages. You've got to deal with their phone support. Years ago, they didn't show up for two service calls where I took the day off and I called. Finally somehow I got from someone in India to like a supervisor in my local area. I'm on the phone and they're like, "What's your contact phone number?That's not what they have listed." I'm like, "But it's the number listed on my main account." Because they typed in my contact phone number wrong, I never was getting their phone call to confirm, so they kept canceling my appointment. I'm like, "Really? The other support people couldn't have asked me that?" But, the more recent experience hasn't been as bad. I think he was on time. They were not being helpful with explaining to me about if I needed new wiring. He seemed to think like I would have to get another company or something, which I don't think is true. I got the impression that the Comcast guy didn't want to deal with it. In my old place, I got one guy who was older and he was excellent.
    - Sandra G.
  • F
    Wow Cable
    The rep promised services and connection that the technician could not do. We were told that we could "try" WOW for 30 days and if we were not happy, we could cancel the service. The rep said that we would not have to cancel Comcast until we decided. What the rep did not tell us was that WOW would unhook the Comcast connection and that if we decided not to stay with WOW, we would have to pay a connection fee to Comcast to hook us back up. In addition, the rep said that we would be able to use their remote to change channels on our TV. However, he did not tell us that the only way for us to change channels would be to go into the closet and change the channels while facing the cable box. There is no physical was to do this and see the TV screen on the wall. While we were on the phone with the supervisor, the technician left without saying a word. We have to pay $150 to get reconnected.
    - DIANN F.
  • D
    Comcast
    I find them to be very difficult to work with. They sub out their phone contacts with people who are very difficult to understand, and response time is not particularly stellar. I find it when I call for a problem, I'm just given a generic person answering the phone and they send the wrong people out to do the job, and everything is delayed. It's just horribly inefficient. If I could find somebody I like better, I'd change but I don't think any of them is any better. I'm stuck with them. It seems like every few months I have to call. When it works, it's great. It's very temperamental with storms and stuff, and it has been a bad year for storms here. I'm not really happy with it but I can't find anybody else that can do any better. Honestly, I just don't think the technology is up to the promises that are made. It may not even be their fault. $204 a month for all of that seems high to me but they are probably in line with everybody else. I have no choice but If I can find somebody better, I'll change.
    - ALI V.
  • C
    AT&T
    The installer was fine - he did the work quickly, but the overall U-verse service is lacking in speed now.  40Mb service is very slow compared to the available options from Comcast.  But the TV service is OK for most HD channels, some seem like they are overly compressed and I end up with blocky artifacts during action movies on the "second tier" movie channels.
    - Rich P.
  • F
    COMCAST CABLE
    My interent stopped working suddenly so I called Comcast They said I needed to upgrade my modem to a 3.0 modem. I went and purchased what I needed and paid $60 to get it activated. Called the number to get it activated and gave them all the information they needed waited a while and it wouldn't work. I called back and it turns out the first person didn't write down the correct ID number for me. They went through it all again and got it working. Next morning I had no internet again. I called them and went through it all unplug, plug in, refresh and all of that. This has been happening for months. They get it working and then it stops. finally they came out and said the splitter outside was broken. They fixed it said I was getting a strong signal and everything worked. That night I went to watch TV and there was no TV. I called the number and they were able to reconnect over the phone. I got up in the morning to check my Email and I had no internet. This keeps happening. I am paying for a service that doesn't work. Every day I have to call about something. They need to send someone out to fix the problem so this stops. I've upgraded like they said I needed to now THEY need to do their part.
    - Virginia L.
  • B
    COMCAST CABLE
    The service has been really good. No outages or reasons to contact them for any service issues. The price is getting pretty outrageous now and that is really may only complaint. We now pay $190 and that is with a discount from signing up 2 years ago. We will likely look around for a little bit cheaper options, but the service has been really good so I'm afraid that will take a hit if I go with someone else.
    - Markus G.
  • F
    COMCAST CABLE

    Well before the end of the 6 month "promotions", Comcast increased the price by about 50%. In clear and specific conversation I was promised that the rates would not increase.  Four hours on the phone with about 10 different personnel did not succeed in their honoring the prices promised.  But services were dropped without my direction. I was disconnected many times, on hold for as long as an hour and transferred around the world.

    Until this monopoly is ended, I don't expect any improvements. I hope the masses will join me in writing reviews to press these points.


    - Mic P.
  • F
    Comcast
    It incomprehensible how a company can be so awful at every single aspect of their business.  I met one very nice and helpful employee at the Skokie branch, but unfortunately, the company processes and systems are designed to counter such efforts by the occasional employee with good intentions.  I have run into every imaginable obstacle to getting service from set up dates weeks in advance, to inoperative equipment, to Comcast departments that act in opposition to each other, and yes, even to simply bad customer service.  Last Friday I went to the local office in Skokie and picked up and installed all my equipment but this morning, on day 6, I still do not have any service.  The latest is "my service has been disconnected and unfortunately nobody will be able to answer my call until 8:00 AM".
    The internal Comcast policies are even counter-productive and anti-customer.  "You can't get service because you have a technician scheduled" is one of my favorites.  I know people rant about the horrible customer service, and believe me, I agree with that sentiment.  At one point, after reaching a supervisor and giving my account information for the 4th time on a single call, I had "Oscar" lie to me directly about his supervisor (who was supposed to call me back and surprisingly never did.
    Horribly run company that appears to be designed NOT to serve customers.  Then again, what choice do most people have if they can't get the dish on their building? 
    - TIM T.
  • B
    Comcast
    unknown
    - ABDULMASSIH A.
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Cable Companies in Glenview

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