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Hvac Repair reviews in Glen Carbon

  • F
    B & W Heating & Cooling Inc
    Terrible---if you want to be ripped off, hire them. I paid them to come out and give an estimate on getting more heat to a room that had insufficient ductwork. They "finished" the job after about $3000 and the room was still cold. Then they said they needed a booster fan for another $100---I reluctantly agreed, and they charged $500 more. The bottom line: I am a single female and they saw me as an easy mark. Don't hire them unless you get things in writing because you will be ripped off.
    - Cathy S.
  • A
    Bel-O Cooling and Heating Inc
    Vetted several contractors in the area and decided to go with Belo Cooling and Heating in O'fallon. Dave Manning (Sales) is a great guy and very knowledgeable to talk you through any concerns you may have through the process. Cody and crew that installed the units were very professional and did a great job. (B) for quality: Here is why: Looking for a good spot to land the outputs of the heater, the insulation was pulled back in almost every part of the basement and not put back. Also, when drilling the output location wood was not picked up. Those are trivial details on an overall outstanding job, but just wanted to recommend as means for improvement on their end. Buying a new AC / Furnace nowadays seems to land on which supplier is offering the best incentives, but please consider using Belo as vendor. We love our new system. Thanks again!
    - Matthew G.
  • A
    GARWOOD'S HEATING & COOLING, Inc.
    They presented a proposal with several alternative systems and a range of costs.  Arranged a date for the install.  Showed up promply as promised, worked efficiently and effectively to remove my old unit, install the new and add the necessary plumbing and venting modifications.   Joey carefully,and fully explained the operation of the new unit and offered suggestions on using the unit most effectively.  They cleaned up after themselves and left us with a warm and quiet house.  Polite, knowledgeable and professional - couldn't ask for more.
    - Francis C F.
  • A
    Tiger Plumbing, Heating, Air Conditioning, & Electrical Services
    I have used the company many times. Two technicians came out for the tuneup and completed the job in about 2 hours. The company has also replaced the furnace and AC in the past. They are very thorough and professional. The staff is also very friendly and available for service. I am a member of their club which makes them easily accessible to me.
    - Martha M.
  • A
    Martinussen Electric Co, LLC
    Our AC unit went out while we were on vacation. Chris Martinussen came out right away and assessed the problem and gave us several choices for a solution, explaining each. We had been having problems with it for a while and another local firm was unable to figure it out. We decided to have the entire unit replaced. Again, Chris was able to get this done right away. He also followed up the next day to make sure everything was working to our satisfaction. A pleasure to work with.
    - Doug H.
  • A
    Viviano Heating & Air Conditioning
    Mr. Viviano was very knowledgeable about air conditioners which helped us make the decision to use him to do the job. (We had a total of 4 estimates). Very prompt and neat workers - worked until the job was done - started and completed in ONE VERY FULL DAY.  One worker even returned a few days later to paint a 'beautification' pipe for us - it was not included in the contract.  Thanks Don and your excellent team!
    - Antony W.
  • A
    Sigman Heating & Air Conditioning Inc
    Everything went well from start to finish.  I contacted their helpful receptionist who was able to set up an appointment right away.  We received a courtesy reminder call prior to the appointment.  The service man arrived on time.  He was professional, helpful, and knowledgeable.  He assessed a line that was leaking air and water, repaired it on the spot.  He assessed the overall condition of our a/c unit, cleaned it, and added frion. 
    - Dawn W.
  • B
    Tiger Plumbing, Heating, Air Conditioning, & Electrical Services
    We received a flyer about off season air conditioner install, and since we were interested in a separate furnace/AC unit for our 2nd floor we thought we'd get a price from Mt. Everest Air (also goes by Tiger Plumbing).  Their sales representative arrived on time and to collect our information, including a summary of the problems we were having with air flow to the master bedroom on the first floor and the 2nd floor.  The actual service technician who would do the work if we decided to move forward, Steve Helms, arrived a bit later to assist the sales representative in determining possible courses of action.  We were provided with multiple options, including a damper system using our existing furnace/AC setup and a damper system using a completely new and more powerful (and more efficient) furnace/AC setup.  The system using our existing furnace/AC setup was by far the cheaper solution, and that is what the sales rep and Steve recommended.  They could have tried to upsell us on the much more expensive solution, but they did not even try.  Their rationale was that if our existing system with dampers installed turned out to be insufficient, they could always install the new furnace/AC separately.  The company offered no interest same as cash financing and we liked the idea of a damper system, so we went with that option, including the installation of 2 Nest learning thermostats which they'd admitted they'd never installed before.  The work was to start a few days later.
    We received a call 2 days before the install was to occur to let us know that a part might not come in by the install date so they might have to push back the install one day.  I received a call the next day letting me know that the delay was, in fact, necessary so the install took place the following Monday.  This professional and timely notification was helpful.
    We expected Steve to arrive on Monday relatively early, but he did not arrive until about 11 am.  I called the office multiple times as they originally stated he'd arrive around 10, and when he was not yet there I called again to get an ETA.  The lack of communication on arrival time is the only criticism I have of the entire transaction.  I can't ding them too badly for punctuality as they never actually committed to anything but the actual date of service, but they should have let me know about Steve's arrival time.
    Once Steve arrived, he worked throughout the day without a break for lunch or dinner up until about 9:30 pm.  There was a point where we would have preferred that he finish the next day, but he would have had to leave us without heat during the winter so he pressed on.  I do not fault him for this as we had a relatively complicated install in that we were adding Nest thermostats that required additional setup beyond basic digital thermostats.  Moreover, Steve wore booties in the house so as not to track in dirt and water from the outside and our attics.  This was a nice professional touch.
    Since I'd done significant research on the Nest thermostats and had a specific way in mind for their setup, I had a lot of questions for Steve.  He took the time to explain things to me and he never acted put upon by having to make such explanations.  We worked closely throughout the process because I wanted the Nest thermostats to control our on-Furnace humidifier and I knew we needed to connect some wires to the Nest units that were not previously connected to our old thermostat.  This meant running more wires than original expected to the 1st and 2nd floors.
    Although long, the install went off without a hitch.  We had no issues and they system works as expected (at least respecting heat).  We will not know how the AC works in the summer, but we'll revisit that when it starts to warm up and we switch from heating to cooling.  I do not believe the install could have gone any faster without bringing on another technician.  Steve did not work slowly, there was just a lot to get done because of the complications we requested.  Moreover, Steve went above and beyond by not stopping to for lunch or dinner and by performing some additional work that was not in the original proposal.  He reviewed our attic insulation and airflow to let us know if he thought we needed anything additional there. He said we were in great shape; which was another chance to upsell us where a no/low cost option was recommended. Also, he installed a relay and the Nest units that I had ordered without charging us anything beyond the original quote.
    In summary, we had an overall very good experience with Mt. Everest Air.  They were professional, patient and fair.  I consider myself to be a relatively high maintenance customer in that I ask a LOT of questions and want things done a certain way.  They took the time to answer all of my questions and performed the installation as directed and without complaint. My only issues, again, were that we never received an initial arrival time and when we did receive an arrival time the technician arrived an hour later.  I understand he needed to pick up some parts the morning of the install, but better communication would have been nice as I worked from home that day to provide input to the process.  I probably should have requested an arrival time the previous week, but I really should have had to ask.  The timing issues are the only reason I gave the company a "C" for punctuality, a "B" for professionalism, and a "B" overall.  Once Steve was on site, everything went well (considering the customer-driven complexity of the project).  We were impressed that Steve could reason out the Nest system even though he'd never installed one before.  They had multiple chances to upsell us but recommended lower cost/higher flexibility options. We LOVE the new system and would recommend Mt. Everest Air and especially Steve Helms for other installs.
    - Matthew D.
  • A
    Sigman Heating & Air Conditioning Inc
    It was a great experience.  Salesman was knowledgeable, professional, friendly, and not pushy.  He gave me several options.
    The two installers arrived on time.  They were knowledgeable, friendly, and offered helpful suggestions.  I asked them to cap off three vents into the garage and they did it for free.  I told the salesman I was thinking about putting my old a/c unit in another house about 15 miles away, and he drove to the other house did some measurements and gave me his recommendation--all for free.  I couldn't be happier with my new heat pump and the experience!
    - Joel K.
  • F
    Sigman Heating & Air Conditioning Inc
    Terrible. How can a company 1) simply not show up, and 2) not call a client to tell them they aren't showing up, or 3) to apologize, or 4) to return a call back that was promised? I'm honestly in shock at such horrendous service. I chose this company based on the great reviews on Angie's List, and my goodness, did I have exactly the opposite experience. I am exceedingly disappointed and I hope my review here will keep other customers from wasting their time as I did with Sigman. How a company that treats new customers like this stays in business is beyond me.
    - Janel E.
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HVAC Contractors in Glen Carbon

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