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Water Heater Repair And Installation reviews in Glasford

  • D
    Reading & Son Plumbing Inc
    They seem to do good work, but they were HORRIBLE at communication. We waited for more than a month for them to start our job, all the while being assured every Friday afternoon that come Monday morning, they would be there and "camp out" until the job was done. Never happened. They were start and stop the whole time on the job. We lived for almost three weeks with no hot water and leaky fixtures in the old farm house we had just closed on waiting for them to show up. Finally they installed the water heater, but it was at least another two weeks before they were back to do anything else. Then when we asked them to do something else minor on the job (I think it was kitchen sink installation), they just stopped working for over a week on EVERYTHING until we called and complained no one was showing up. They ended up moving a toilet for free for us because they were so sporadic on showing up. Also, there was some confusion on what exactly was covered in the bid. We thought that drywall of our entire bathroom was covered, but it was not. After we had torn out all the drywall, Jim Reading told us it was going to be another $1200 to install it. In the bid, drywall was covered, but it turned out that it was only covered for certain parts of the bathroom. On our other bathroom, they didn't actually end up having to remove all the drywall and plaster they originally thought they would, but we didn't get any break in price for less work that was done. They showed up with the wrong mastic products for our tile, which had been in the same room with them for weeks. They tracked drywall mud onto our brand new carpets. They promised us the world but did not deliver. We were obligated to use them because the work was tied up in our home loan, but if I could have, I would have switched plumbers.
    - Kathleen S.
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Water Heater Installers in Glasford

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